Documentation

Knowledge Base

Find answers about our IT services, security tools, policies, and procedures. Everything you need to know about BRITECITY.

Essential Reading

Featured Articles

Essential documentation about our services and policies.

01Policy3 min

Response Time Policy

Understand BRITECITY's tiered response time commitments: 1 hour for phone emergencies, 1 day for normal issues, 1 week for new initiatives, 1 month for major changes.

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02Service4 min

POLARITY Overview

POLARITY is BRITECITY's AI-powered multi-layered cybersecurity service featuring prevention, next-gen antivirus, application control, and user awareness training.

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03Guide6 min

POLARITY User Guide

Complete user guide for POLARITY cybersecurity services including SentinelOne, Cisco Umbrella, ThreatLocker, and BreachSecureNow training.

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04Guide4 min

Addigy macOS Setup

Step-by-step instructions for macOS users to install the BRITECITY Addigy management profile. Covers download, installation, enrollment, and the supporting apps deployed afterward.

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POLARITY Stack

Security Tools

Documentation for the security solutions included in POLARITY.

05Security4 min

SentinelOne

SentinelOne provides next-generation antivirus protection using machine learning to detect and stop advanced threats, exploits, and fileless malware.

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06Security4 min

Cisco Umbrella

Cisco Umbrella provides DNS-layer security and content filtering to prevent cyber attacks from phishing, malware, and malicious websites.

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07Security4 min

ThreatLocker

ThreatLocker provides zero-trust endpoint protection through application allowlisting, ringfencing, and elevation control for complete endpoint security.

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08Security4 min

Breach Secure Now

BreachSecureNow provides security awareness training, phishing simulations, and dark web monitoring to address human error in cybersecurity.

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09Security4 min

Check Point Email Protection

Check Point provides advanced email and collaboration threat protection including spam filtering, malware detection, phishing prevention, and encryption for business email security.

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Governance

Policies & Procedures

Understand our operational policies and how we keep your systems secure.

10Policy3 min

Response Time Policy

Understand BRITECITY's tiered response time commitments: 1 hour for phone emergencies, 1 day for normal issues, 1 week for new initiatives, 1 month for major changes.

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11Policy5 min

Patch Policy

BRITECITY's Windows patching policy ensures all workstations and servers receive timely security updates with minimal disruption to your business.

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12Policy3 min

Daytime Patching

Understanding BRITECITY's daytime patching feature that ensures your computer stays secure even when offline during scheduled maintenance windows.

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