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BRITECITY
4 Executive Circle Suite 190
Irvine, CA 92614
(949) 243-7440

Company

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Solutions

  • Managed IT Services
  • Cybersecurity
  • Cloud Services
  • Help Desk Support
  • Network Security
  • Business Continuity

Industries

  • Professional Services
  • Construction & Real Estate
  • Legal
  • Healthcare
  • Manufacturing
  • Financial Services
  • Nonprofits

Locations

  • Irvine
  • Newport Beach
  • Costa Mesa
  • Tustin
  • Santa Ana
  • Laguna Beach
  • Mission Viejo
  • Lake Forest

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  1. Home
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Documentation

Knowledge Base

Find answers about our IT services, security tools, policies, and procedures. Everything you need to know about BRITECITY.

Security Guides
Policy Documentation
User Guides

Featured Articles

Essential documentation about our services and policies.

Policy3 min

Response Time Policy

Understand BRITECITY's tiered response time commitments: 1 hour for emergencies, 1 day for normal issues, 1 week for new initiatives, 1 month for major changes.

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Service4 min

POLARITY Overview

POLARITY is BRITECITY's AI-powered multi-layered cybersecurity service featuring prevention, next-gen antivirus, application control, and user awareness training.

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Guide6 min

POLARITY User Guide

Complete user guide for POLARITY cybersecurity services including SentinelOne, Cisco Umbrella, ThreatLocker, and BreachSecureNow training.

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Security Tools

Documentation for the security solutions included in POLARITY.

Security4 min

SentinelOne

SentinelOne provides next-generation antivirus protection using machine learning to detect and stop advanced threats, exploits, and fileless malware.

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Security4 min

Cisco Umbrella

Cisco Umbrella provides DNS-layer security and content filtering to prevent cyber attacks from phishing, malware, and malicious websites.

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Security4 min

ThreatLocker

ThreatLocker provides zero-trust endpoint protection through application allowlisting, ringfencing, and elevation control for complete endpoint security.

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Security4 min

Breach Secure Now

BreachSecureNow provides security awareness training, phishing simulations, and dark web monitoring to address human error in cybersecurity.

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Security4 min

AppRiver Email Protection

AppRiver provides advanced email threat protection including spam filtering, malware detection, phishing prevention, and encryption for business email security.

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Policies & Procedures

Understand our operational policies and how we keep your systems secure.

Policy3 min

Response Time Policy

Understand BRITECITY's tiered response time commitments: 1 hour for emergencies, 1 day for normal issues, 1 week for new initiatives, 1 month for major changes.

Read Article
Policy5 min

Patch Policy

BRITECITY's Windows patching policy ensures all workstations and servers receive timely security updates with minimal disruption to your business.

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Policy3 min

Daytime Patching

Understanding BRITECITY's daytime patching feature that ensures your computer stays secure even when offline during scheduled maintenance windows.

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Can't Find What You Need?

Our support team is here to help. Reach out and we'll get you the answers you need.

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