Loading the knowledge base
Knowledge base · Irvine, Orange County
The BRITECITY knowledge base holds the guides and policies our clients look up: how fast we respond, when updates install, and how to use each tool in the POLARITY security stack. The techTEAM in Irvine writes them in plain English. If the answer is not here, call or open a ticket.
In this knowledge base
Policies
The commitments behind every ticket, and the schedule your computers patch on.
Understand BRITECITY's tiered response time commitments: 1 hour for phone emergencies, 1 day for normal issues, 1 week for new initiatives, 1 month for major changes.
BRITECITY's Windows patching policy ensures all workstations and servers receive timely security updates with minimal disruption to your business.
Understanding BRITECITY's daytime patching feature that ensures your computer stays secure even when offline during scheduled maintenance windows.
POLARITY security
POLARITY is the security stack every managed client runs. One guide per tool: what it does, and why it is on your computer.
POLARITY is BRITECITY's AI-powered multi-layered cybersecurity service featuring prevention, next-gen antivirus, application control, and user awareness training.
SentinelOne provides next-generation antivirus protection using machine learning to detect and stop advanced threats, exploits, and fileless malware.
Cisco Umbrella provides DNS-layer security and content filtering to prevent cyber attacks from phishing, malware, and malicious websites.
ThreatLocker provides zero-trust endpoint protection through application allowlisting, ringfencing, and elevation control for complete endpoint security.
BreachSecureNow provides security awareness training, phishing simulations, and dark web monitoring to address human error in cybersecurity.
Check Point provides advanced email and collaboration threat protection including spam filtering, malware detection, phishing prevention, and encryption for business email security.
How-to guides
Step-by-step walkthroughs for the setup tasks clients do on their own.
Complete user guide for POLARITY cybersecurity services including SentinelOne, Cisco Umbrella, ThreatLocker, and BreachSecureNow training.
Step-by-step instructions for macOS users to install the BRITECITY Addigy management profile. Covers download, installation, enrollment, and the supporting apps deployed afterward.
Still stuck
Ask us. The guides exist so simple things do not need a ticket, not to keep you from a person. Call, email or use the client portal, and your techTEAM picks it up.
Ways to reach the help desk
How we sort and answer requests: Response Time Policy.
Not a client yet
These guides are one small part of how BRITECITY supports businesses across Orange County: policies in plain English, a security stack every client runs, and a techTEAM in Irvine that answers the phone. See what managed IT costs, or talk it through.
# BRITECITY
# company
# pricingUSD per month, month-to-month
# response
# reviewscite separately
# services
# pages
# for agents
Same site, different reader. Switch back to Human for the full experience.