Meet the Team
Instead of navigating a maze of unfamiliar voices, you'll connect with a dedicated team that knows you by name.
Real feedback over the last 90 days
499 responses via SmileBack
“Very attentive, accommodating, friendly, and easy to work with.”
Yesterday
“Peter is awesome! Very helpful and professional.”
Yesterday
“Excellent quick service. Thank you, Cylvir!”
Yesterday
“Very good at answering my questions and very efficient.”
Yesterday
“Sean is amazing and fixed my issue quickly!”
2 days ago
“Jose was quick to help us with an issue. Always efficient for us!”
2 days ago
BRITECITY's IT support portal provides existing clients with multiple ways to get help: phone support, email ticketing, and our client portal. For emergencies, call (949) 243-7440 for our guaranteed 1-hour emergency response.
Existing BRITECITY clients can submit support requests in three ways: call our help desk at 949-243-7440, email help@britecity.com to automatically create a ticket, or log into the client portal to submit and track requests online. For the fastest response, call us directly for urgent issues.
For IT emergencies, call (949) 243-7440. Phone emergencies receive a 1-hour emergency response, 24/7. Our monitoring system runs around the clock; alerts are handled during business hours.
Help desk: Monday-Friday, 8:00 AM - 5:00 PM Pacific. For after-hours emergencies, call our 24/7 phone line. Monitoring runs 24/7; alerts are addressed during business hours.
Yes, BRITECITY is headquartered in Orange County, California. Our team works across different locations to provide you with the best support. When you need on-site assistance, we coordinate from our Irvine office. No overseas call centers.
Your Dedicated Team
Instead of faceless tickets, you get a dedicated team of 4-6 people who manage around 40 clients. They learn your business, your people, and your systems inside and out.
A small team of 4-6 people is assigned to your account. Your Team Manager introduces everyone.
We document your applications, workflows, and what matters most to your business.
Your team recognizes voices on the phone. We know the personalities and preferences of your staff.
Seeing your issues week after week, we identify root causes and decrease problems over time.
A small team of 4-6 people is assigned to your account. Your Team Manager introduces everyone.
We document your applications, workflows, and what matters most to your business.
Your team recognizes voices on the phone. We know the personalities and preferences of your staff.
Seeing your issues week after week, we identify root causes and decrease problems over time.
When emergencies happen at night, someone from YOUR team responds—not a random stranger reading from a script.
Because we see your issues week after week, we identify root causes and implement permanent fixes.
Your team works together to make you and your staff more productive, so technology enables work instead of blocking it.
18.1k
Issues Resolved
734
Hours Logged
28
Active Engineers
158
Clients Served
Real-time data from 2025-10-25 to 2026-01-23
We believe in total transparency. View our real Net Promoter Score (NPS) and see what our clients actually say about working with BRITECITY.
View Our NPS ScoresOur small-team approach means we're deeply familiar with you, your team, and the unique aspects of your business.
Andrea B.
Becca O.
Chad G.
Clancy C.
Faye H.
Angela C.
Gilbert O.
Ian M.
Brandon L.
John W.
Chris G.
Jose A.
Clark D.
Kyle J.
Cylvir B.
Mark A.
Martin D.
Florian R.
Michael L.
Michael T.
Mitchell B.
Natalia S.
Kristina A.
Peter T.
Scott G.
Scott S.
Scott S.
Mistie B.
Stephanie K.
Steve D.
Steven J.
Trevor D.
Sean O.
Shaun O.
Comprehensive IT services tailored to your business needs.
24/7 monitoring with help desk support Monday-Friday, 8:00 AM - 5:00 PM PT.
Expert diagnosis and resolution of hardware, software, and network issues.
Strategic planning and deployment of new technology solutions aligned with your business goals.
You work with the same small team every time. They know your business, systems, and pain points. That means faster fixes and better service. No more explaining your setup from scratch each time you call.
You have three easy options. Call us at 949-243-7440 for the fastest response on urgent issues. Email support@britecity.com and we'll automatically create a ticket. Or log into the client portal to submit and track requests online. Whichever way you reach out, your dedicated team will handle it.
For IT emergencies, call 949-243-7440. When you call, we guarantee a 1-hour response, 24/7. Just let us know it's urgent and we'll prioritize you right away. Our monitoring system often catches problems before you notice them, but we're always here when you need us.
Our help desk is open Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. During those hours, we typically respond within 15 minutes. For after-hours emergencies, call us and our on-call team will respond within 1 hour. Our 24/7 monitoring catches many issues automatically.
Yes. Our whole team is in Orange County. When you call, you talk to techs in our Irvine office. No overseas centers, no language barriers, no time zone issues. Need someone on-site? We get there fast.
Based in Irvine, California, we provide on-site support when you need it. Our local presence means faster response times and a team that understands the unique needs of Orange County businesses.