Meet the Team

Team-Based Support Means Faster Resolution

Instead of navigating a maze of unfamiliar voices, you'll connect with a dedicated team that knows you by name.

What Our Clients Say

Real feedback over the last 90 days

99.6%

Customer Satisfaction

462

Happy

Neutral

Needs Work

464 responses via SmileBack

“Ian was quick to respond and resolved the matter quickly.”

Yesterday

“Sean is fantastic!”

Yesterday

“Becca Oritz is amazing! Professional, personable and an absolute pleasure to work with! Always handles "business" and double checks everything before she moves onto the next problem”

2 days ago

“smooth and easy transaction, did not interrupt my workflow.”

2 days ago

“Quick response to the request I made.”

2 days ago

“Scott was great and figured out the problem to my issues in record time!”

3 days ago

more reviews

35+ Team Members

M-F 8AM-5PM PT

Dedicated Support

Local to Orange County

See Us in Action

Meet the Team

How to Reach Us

Getting Support

BRITECITY's IT support portal provides existing clients with multiple ways to get help: phone support, email ticketing, and our client portal. For emergencies, call (949) 243-7440 for our guaranteed 1-hour emergency response.

Phone Support

(949) 243-7440

24/7 emergency line with 1-hour emergency response

Email Support

help@britecity.com

Creates a ticket automatically

Client Portal

Access Portal

Submit and track tickets online

How do I submit a support request?

Existing BRITECITY clients can submit support requests in three ways: call our help desk at 949-243-7440, email help@britecity.com to automatically create a ticket, or log into the client portal to submit and track requests online. For the fastest response, call us directly for urgent issues.

What is the emergency support number?

For IT emergencies, call (949) 243-7440. Phone emergencies receive a 1-hour emergency response, 24/7. Our monitoring system runs around the clock; alerts are handled during business hours.

What are BRITECITY's support hours?

Help desk: Monday-Friday, 8:00 AM - 5:00 PM Pacific. For after-hours emergencies, call our 24/7 phone line. Monitoring runs 24/7; alerts are addressed during business hours.

Is BRITECITY support based in the US?

Yes, BRITECITY is headquartered in Orange County, California. Our team works across different locations to provide you with the best support. When you need on-site assistance, we coordinate from our Irvine office. No overseas call centers.

Your Dedicated Team

A Small Team That Knows You

Instead of faceless tickets, you get a dedicated team of 4-6 people who manage around 40 clients. They learn your business, your people, and your systems inside and out.

After Onboarding

Meet Your Team

A small team of 4-6 people is assigned to your account. Your Team Manager introduces everyone.

Month 1

Learning Your Systems

We document your applications, workflows, and what matters most to your business.

Month 3

Knowing You By Name

Your team recognizes voices on the phone. We know the personalities and preferences of your staff.

Ongoing

Identifying Patterns

Seeing your issues week after week, we identify root causes and decrease problems over time.

After Onboarding

Meet Your Team

A small team of 4-6 people is assigned to your account. Your Team Manager introduces everyone.

Month 1

Learning Your Systems

We document your applications, workflows, and what matters most to your business.

Month 3

Knowing You By Name

Your team recognizes voices on the phone. We know the personalities and preferences of your staff.

Ongoing

Identifying Patterns

Seeing your issues week after week, we identify root causes and decrease problems over time.

After-Hours from Your Team

When emergencies happen at night, someone from YOUR team responds—not a random stranger reading from a script.

Problems Decrease Over Time

Because we see your issues week after week, we identify root causes and implement permanent fixes.

IT Stays Out of Your Way

Your team works together to make you and your staff more productive, so technology enables work instead of blocking it.

Live Team Metrics

Last 90 days

4.9k

Issues Resolved

2.6k

Hours Logged

Active Engineers

155

Clients Served

Real-time data from 2025-11-15 to 2026-02-13

Transparency

Our NPS Score: See How Clients Rate Us

We believe in total transparency. View our real Net Promoter Score (NPS) and see what our clients actually say about working with BRITECITY.

View Our NPS Scores

The People

Meet The Team

Our small-team approach means we're deeply familiar with you, your team, and the unique aspects of your business.

Andrea B.

Becca O.

Chad G.

Clancy C.

Faye H.

Angela C.

Gilbert O.

Ian M.

Brandon L.

John W.

Chris G.

Jose A.

Clark D.

Kyle J.

Cylvir B.

Mark A.

Martin D.

Florian R.

Michael L.

Michael T.

Mitchell B.

Natalia S.

Kristina A.

Peter T.

Scott G.

Scott S.

Mistie B.

Stephanie K.

Steve D.

Steven J.

Trevor D.

Sean O.

Shaun O.

Our Services

What We Do

Comprehensive IT services tailored to your business needs.

Comprehensive IT Support

24/7 monitoring with help desk support Monday-Friday, 8:00 AM - 5:00 PM PT.

Technical Troubleshooting

Expert diagnosis and resolution of hardware, software, and network issues.

Technology Implementation

Strategic planning and deployment of new technology solutions aligned with your business goals.

Answers

IT Support FAQs

What is team-based support?

You work with the same small team every time. They know your business, systems, and pain points. That means faster fixes and better service. No more explaining your setup from scratch each time you call.

How do I submit a support request?

You have three easy options. Call us at 949-243-7440 for the fastest response on urgent issues. Email support@britecity.com and we'll automatically create a ticket. Or log into the client portal to submit and track requests online. Whichever way you reach out, your dedicated team will handle it.

What is the emergency support number?

For IT emergencies, call 949-243-7440. When you call, we guarantee a 1-hour response, 24/7. Just let us know it's urgent and we'll prioritize you right away. Our monitoring system often catches problems before you notice them, but we're always here when you need us.

What are BRITECITY's support hours?

Our help desk is open Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. During those hours, we typically respond within 15 minutes. For after-hours emergencies, call us and our on-call team will respond within 1 hour. Our 24/7 monitoring catches many issues automatically.

Is your help desk US-based or local?

Yes. Our whole team is in Orange County. When you call, you talk to techs in our Irvine office. No overseas centers, no language barriers, no time zone issues. Need someone on-site? We get there fast.

How do I contact the IT help desk for support?

You can reach BRITECITY's help desk three ways: Call 949-243-7440 for urgent issues (24/7 for emergencies). Email support@britecity.com and we'll create a ticket automatically. Or log into our client portal to submit and track requests online. Whichever method you choose, your dedicated team handles your issue.

Local Expertise

Local Orange County Expertise

Based in Irvine, California, we provide on-site support when you need it. Our local presence means faster response times and a team that understands the unique needs of Orange County businesses.

Book a Call Today Learn About Us