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BRITECITY
4 Executive Circle Suite 190
Irvine, CA 92614
(949) 243-7440

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2025 Actual Performance Data

Legal IT Services in Orange County

BRITECITY provides IT support for law firms in Orange County. We know how to protect client secrets, manage legal documents, and meet e-discovery rules. Since 2008, we have helped law firms keep data private while working fast and securely.

Trusted by 9 law firms and legal organizations. 48-minute median response time, 680 Issue tickets handled, 99.1% resolution rate.

Data sourced from actual 2025 service tickets
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Specialized Service

IT Support for Law Firms in Orange County

Specialized IT services for law firms including ABA compliance, legal software support, and secure document management.

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2025 YTD Performance Metrics
48minMedian Response Time
9Legal Clients
680Issue Tickets Resolved
86%Same-Day Response

Definition

What is Legal IT?

BRITECITY provides IT support for law firms in Orange County. We know how to protect client secrets, manage legal documents, and meet e-discovery rules. Since 2008, we have helped law firms keep data private while working fast and securely.

Who We Serve

What types of legal clients does BRITECITY serve?

We work with many types of legal companies.

01

Law Firms

Small and mid-sized firms who need secure documents, client privacy, and legal software that works.

02

Legal Services

Paralegals, document prep firms, and court reporters who need smooth document workflows.

03

Compliance & Regulatory

Compliance experts who need secure communication and audit-ready systems.

Expertise

What technology expertise does BRITECITY offer for legal?

We know the tools and systems legal companies use every day.

Support Categories

Document Management Systems180+ tickets
Email & Communication160+ tickets
Legal Practice Software140+ tickets
Workstation & Desktop100+ tickets
Remote Access (VPN)70+ tickets
Account & Access Issues50+ tickets

Security & Compliance

  • Attorney-Client Privilege — Secure systems protecting privileged communications
  • Multi-Factor Authentication — Enhanced security for sensitive case files
  • Encrypted Email — Secure client communication and document transfer
  • Access Controls — Role-based permissions for case materials
  • Audit Logging — Complete activity tracking for compliance

Performance

How fast does BRITECITY respond to legal IT issues?

When your systems go down, work stops. Here is how fast we respond based on real 2025 data.

2025 Actual Data/Legal

Response Time Performance

48
Minutes Median Response
Time to First Work
56%
Under 1 Hour
Response Time
26.8
Hours Median Resolution
Time to Close
86%
Same-Day Response
< 8 Hours

Distribution

/Issue Tickets — Legal
30%
Under 15 min
43%
Under 30 min
56%
Under 1 hour
80%
Under 4 hours
86%
Same-day
Priority 4 - Normal
Response
72 min
Resolution
78.2 hours
Volume
430 tickets
Priority 3 - Medium
Response
50 min
Resolution
71.5 hours
Volume
125 tickets
Priority 2 - High
Response
6 min
Resolution
42.8 hours
Volume
115 tickets
Priority 1 - Critical
Response
2 min
Resolution
20.4 hours
Volume
10 tickets
Priority LevelMedian Response
(Time to First Work)
Avg Resolution
(Time to Close)
2025 Volume
Priority 4 - Normal72 min78.2 hours430 tickets
Priority 3 - Medium50 min71.5 hours125 tickets
Priority 2 - High6 min42.8 hours115 tickets
Priority 1 - Critical2 min20.4 hours10 tickets

Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 680 Issue tickets with time entry data from 9 Legal clients

Delivery

How does BRITECITY deliver IT services to legal companies?

Support that fits how legal companies work.

01

Remote Support

90.5%

We fix most issues fast and securely, so you can focus on billable work.

02

On-Site Support

6.8%

We come on site for hardware, courtroom tech, and complex problems.

03

Proactive Administration

2.7%

We run updates and checkups on a schedule that does not disrupt your day.

Based on 1,360 time entries across 680 Issue tickets in 2025

The Signal

Why do legal companies choose BRITECITY?

Industry Understanding

  • Legal practice management software
  • Document management systems
  • Client confidentiality protocols
  • E-discovery support
  • Court filing systems

Proven Track Record

  • 48-minute median response time
  • 680 Issue tickets resolved in 2025
  • 9 Legal clients
  • 86% same-day response
  • 99.1% resolution rate

Resource

Law Firm Cybersecurity Guide

Learn how law firms can protect client data, meet ABA ethics rules, and set up key security controls.

Read Law Firm Security Guide

Answers

Legal IT FAQs

How do you protect attorney-client privilege and confidential data?
We understand law firm ethics rules. We set up encrypted file sharing, secure email, access by practice area, and audit logs. We sign NDAs and work within your privacy needs.
What legal practice management software do you support?
We work with Clio, MyCase, PracticePanther, NetDocuments, iManage, Time Matters, and more. We can help optimize your tech setup and get your systems working together for better matter management.
Can you help with eDiscovery and litigation support?
We handle IT for eDiscovery workflows. We work with your vendors on data collection. We manage document review tools. We help you keep chain of custody for evidence.
How much does IT support cost for a law firm in Orange County?
Orange County law firms typically pay $3,000 to $12,000 per month for managed IT, depending on attorney and staff count. At $157 per user plus device and mailbox fees, this covers secure document management, encrypted email, help desk, and 24/7 monitoring. No long-term contracts — we earn your business month-to-month.
Do you help law firms meet ABA cybersecurity and ethics obligations?
Yes. ABA Model Rule 1.6 and California Rule 1.6 require lawyers to make reasonable efforts to prevent unauthorized access to client data. We implement the technical safeguards — encryption, access controls, audit logging, and secure communications — that demonstrate your firm's compliance with these ethical obligations.
How do you support attorneys working remotely or from court?
We set up secure remote access so attorneys can work from home, court, or client sites without compromising confidential data. This includes zero-trust network access, encrypted file sync, mobile device management, and secure VPN. Your team stays productive and your client data stays protected, wherever they are.
How do you prevent IT downtime that impacts billable hours?
IT downtime directly hits your bottom line. According to Gartner, the average cost of IT downtime is $5,600 per minute. Our proactive monitoring catches issues before they cause outages, and our 48-minute median response time for legal clients gets problems resolved fast. We also maintain tested backups so your practice management and document systems can be restored quickly.

Next Step

Ready to Get Started?

See how BRITECITY can help your firm stay secure and productive.

Schedule a Consultation

BRITECITY — Managed IT Services for Legal

britecity.com

4 Executive Circle, Suite 190, Irvine, CA 92614

2025 VERIFIED DATA — All statistics sourced from actual ConnectWise PSA service tickets (January - December 2025)

680 Issue tickets analyzed across 9 Legal clients. Data extracted December 2025.