BRITECITY provides IT support for law firms in Orange County. We know how to protect client secrets, manage legal documents, and meet e-discovery rules. Since 2008, we have helped law firms keep data private while working fast and securely.
Trusted by 9 law firms and legal organizations. 48-minute median response time, 680 Issue tickets handled, 99.1% resolution rate.
We work with many types of legal companies.
Small and mid-sized firms who need secure documents, client privacy, and legal software that works.
Paralegals, document prep firms, and court reporters who need smooth document workflows.
Compliance experts who need secure communication and audit-ready systems.
We know the tools and systems legal companies use every day.
When your systems go down, work stops. Here is how fast we respond based on real 2025 data.
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 72 min | 78.2 hours | 430 tickets |
| Priority 3 - Medium | 50 min | 71.5 hours | 125 tickets |
| Priority 2 - High | 6 min | 42.8 hours | 115 tickets |
| Priority 1 - Critical | 2 min | 20.4 hours | 10 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 680 Issue tickets with time entry data from 9 Legal clients
Support that fits how legal companies work.
We fix most issues fast and securely, so you can focus on billable work.
We come on site for hardware, courtroom tech, and complex problems.
We run updates and checkups on a schedule that does not disrupt your day.
Based on 1,360 time entries across 680 Issue tickets in 2025
Learn how law firms can protect client data, meet ABA ethics rules, and set up key security controls.
Read Law Firm Security GuideWe understand law firm ethics rules. We set up encrypted file sharing, secure email, access by practice area, and audit logs. We sign NDAs and work within your privacy needs.
We work with Clio, MyCase, PracticePanther, NetDocuments, iManage, Time Matters, and more. We can help optimize your tech setup and get your systems working together for better matter management.
We handle IT for eDiscovery workflows. We work with your vendors on data collection. We manage document review tools. We help you keep chain of custody for evidence.
See how BRITECITY can help your firm stay secure and productive.
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