BRITECITY provides IT support for nonprofits in Orange County. We know how to keep donor data safe, run grant reports, and stretch tech budgets. Since 2008, we have helped nonprofits focus on their mission while we take care of the tech.
Trusted by 16 nonprofit organizations. 42-minute median response time, 1,120 Issue tickets handled, 99.0% resolution rate.
We work with many types of nonprofits companies.
Local charities and social services that need tech to power their mission.
Associations and societies that need member databases and good communication tools.
Foundations and advocacy groups that need secure donor tracking and reports.
We know the tools and systems nonprofits companies use every day.
When your systems go down, work stops. Here is how fast we respond based on real 2025 data.
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 62 min | 68.4 hours | 715 tickets |
| Priority 3 - Medium | 40 min | 62.1 hours | 195 tickets |
| Priority 2 - High | 5 min | 32.6 hours | 195 tickets |
| Priority 1 - Critical | 2 min | 16.8 hours | 15 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 1,120 Issue tickets with time entry data from 16 Nonprofit clients
Support that fits how nonprofits companies work.
We fix most issues remotely to save time and stretch your budget.
We visit your office for hardware, events, and tricky problems.
We watch your systems and run updates on a schedule that fits your work.
Based on 2,240 time entries across 1,120 Issue tickets in 2025
We know nonprofits have tight budgets. We offer good rates and help you get discounts from Microsoft and other vendors for qualified groups.
Yes. We document your IT needs and write tech reviews for grant apps. We also help create IT roadmaps that fit your goals and donor needs.
Attackers target nonprofits for donor data. We give you the same strong security we use for all clients: email protection, device security, and training. Keep your donors and reputation safe.
See how BRITECITY can help your nonprofit do more with better tech support.
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