Managed IT for manufacturers
24/7 monitoring, unlimited help desk, workstation and server management, network monitoring, hardware procurement. One flat per-user rate.
RESPONSE1 HR P1/P2
MANUFACTURING IT, ORANGE COUNTY
IT support for Orange County manufacturers
BRITECITY runs the IT underneath Orange County manufacturers: the engineering bench, the ERP and accounting systems, the plant network, and the backup behind both. Irvine-based since 2007. We keep CAD workstations fast and production systems reachable from office and floor.
In short:Manufacturing IT support in Orange County for businesses that meet the $2,500 monthly floor. $157 per user, month-to-month, plus published managed computer and mailbox lines. POLARITY cybersecurity is required. See /pricing or /book-a-call.
Plan at a glance
$157per user / month
- Per managed computer
- $17.85 / month
- Per mailbox
- $16.90 / month
- Monthly floor
- $2,500
- Term
- Month-to-month
- P1/P2 response
- 1 hour
- POLARITY security
- Required
Managed IT is billed per user, per managed computer, and per mailbox each month. The floor is dollars, not headcount. Cybersecurity is not an upsell, it ships with the plan.
POLARITY runs on
Measured, not estimated. Last 12 months.
16 Sep 2025 – 16 Sep 2026
- 1,120
- Devices under management
- 48,897
- Tickets handled, 12 mo
- 17 min
- Median P1/P2 first response
- 98%
- CSAT, 78 responses
33 active manufacturing clients, our largest book. Ticket count includes automated monitoring alerts. Median first response measured on Priority 1 and 2 tickets. Extracted from ConnectWise PSA on 16 Sep 2026.
Ticket mix
What actually breaks on the floor
Every classified manufacturing ticket from the last 12 months, grouped by what the engineer was working on. Storage pressure shows up here in a way it does not in any other book.
- Sample
- 5,505 classified tickets
- Window
- 16 Sep 2025 – 16 Sep 2026
CategoryTickets · share
- 01Cybersecurity583 · 10.6%
- 02Application (general)525 · 9.5%
- 03Connectivity (server)408 · 7.4%
- 04Storage capacity399 · 7.2%
- 05Application (safelisting)378 · 6.9%
- 06Vendor service333 · 6.0%
Bars are scaled to the largest category. Unclassified and monitoring-noise tickets are excluded.
Services
What BRITECITY runs for manufacturing organizations
Month-to-month, billed per user, per managed computer, and per mailbox, with cybersecurity required rather than optional.
POLARITY cybersecurity
SentinelOne EDR, ThreatLocker zero-trust controls, Check Point email security, and 24/7 threat monitoring. Required on every managed plan.
COVERAGE24/7/365
CAD and ERP support
We keep AutoCAD and SolidWorks workstations specified and fast, and we support the identity, network, and backup path around Epicor and Sage 100.
DOCUMENTEDAUTODESK, SAGE
Plant network and storage
Segmented networks for production equipment, monitored switches and firewalls, and storage capacity planning before a share fills at 4pm on a Friday.
SCOPEOFFICE + FLOOR
SCOPE
Where our work ends and your vendor's begins
Stated up front, so nothing falls between us in the middle of a production run.
What BRITECITY owns
- Identity, MFA, and access control
- CAD workstations, servers, and encryption
- Plant and office network segmentation
- Printing, plotting, and shared file paths
- AES-256 backup with offsite replication
- Vendor escalation, on your behalf
What your vendor owns
- The ERP and CAD applications themselves
- Bills of material, routings, and licensing terms
- Release schedule and version support
What we do not do
We do not configure ERP business logic or write CAD macros. We keep the machines fast, the licenses valid, and the file paths open.
MANUFACTURING STACK
Software your floor already runs
Pulled from the Applications records our engineers keep in IT Glue, plus sampled ticket history. We own the identity, workstation, network, printing, and backup path around each one. The vendor owns the application.
6Applications documented
| Application | Category | Role | Documented in |
|---|---|---|---|
| Autodesk (AutoCAD) | Engineering · CAD | Critical path | IT Glue · Tickets |
| Epicor | Operations · ERP | Critical path | Tickets |
| QuickBooks Enterprise | Finance · Accounting | Critical path | IT Glue · Tickets |
| Sage 100 | Finance · ERP and accounting | Critical path | IT Glue · Tickets |
| SolidWorks | Engineering · CAD | Critical path | IT Glue · Tickets |
| Microsoft 365 | Platform · Identity and productivity | Foundation | IT Glue |
Verified 16 Sep 2026 · IT Glue Applications + PSA ticket history
What we own: identity, devices, network, printing, backup, vendor escalation. What the vendor owns: the application itself, its data model, and its release schedule.
FAQ
Manufacturing IT: common questions
Not covered here? Ask an engineer directly. No gatekeeping, no form.
(949) 243-7440Can you support our ERP?
We support the infrastructure it runs on (servers, identity, network, workstations, printing, and backup) and we escalate to the ERP vendor when the issue is in the application. Epicor and Sage 100 both appear in our book.
Do you specify CAD workstations?
Yes. We size and procure workstations for AutoCAD and SolidWorks, keep drivers and licensing current, and monitor performance so an engineer is not waiting on a rebuild.
Can you segment the network for production equipment?
Yes. Machine and production devices sit on segmented networks with monitored switches and firewalls, so a compromised office endpoint cannot reach the floor.
How much does manufacturing IT cost in Orange County?
$157 per user per month, month-to-month, with a $2,500 monthly floor. That covers monitoring, unlimited help desk, POLARITY cybersecurity, and Microsoft 365 management. The floor is dollars, not headcount.
AI Knowledge Base
Ask BRITEBOT about Manufacturing IT support
Curious how we handle manufacturing compliance, vendor coordination, or a specific application? Copy a short prompt and ask in plain English.
NEXT STEP
Ready for IT that understands a plant?
Book a 30-minute call. No commitment, no pressure. A clear picture of your environment and what to fix first.
Manufacturing IT in Orange County covers the same work city by city. All industries.
What happens on the call
- 01Your environment, out loudDevices, users, what the floor depends on, and what broke last month.
- 02Where the risk actually sitsThe controls you have, the ones you are missing, and what each gap costs.
- 03A number and a dateFlat per-user pricing and a realistic onboarding window. No proposal theater.
30 minutes. No commitment, no pressure.
Figures pulled from BRITECITY's ConnectWise PSA and IT Glue on 16 Sep 2026. Rolling 12-month window. Client names are never published.