BRITECITY helps Orange County manufacturers with IT. We know ERP/MRP systems, shop floor tech, and what it takes to keep production running. Since 2008, we have cut downtime and improved tech for factories of all sizes.
Trusted by 11 manufacturing companies. 51-minute median response time, 2,429 Issue tickets handled, 100% resolution rate.
We work with many types of manufacturing companies.
Optics, electronics, and precision parts makers who need tight quality control.
Metal shops, equipment makers, and builders of doors, windows, and stone products.
Aerospace parts, engineering firms, and high-tech makers with complex systems.
We know the tools and systems manufacturing companies use every day.
When your systems go down, work stops. Here is how fast we respond based on real 2025 data.
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 74 min | 77.4 hours | 1,620 tickets |
| Priority 3 - Medium | 54 min | 82.0 hours | 375 tickets |
| Priority 2 - High | 9 min | 37.6 hours | 405 tickets |
| Priority 1 - Critical | 3 min | 24.1 hours | 14 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 2,414 Issue tickets with time entry data from 11 Manufacturing clients
Support that fits how manufacturing companies work.
We fix most issues fast using secure remote tools. No waiting for a tech to drive over.
We come on site for hardware setup, shop floor systems, and problems that need hands-on help.
We monitor your systems and run updates when they will not disrupt production.
Based on 4,850 time entries across 2,429 Issue tickets in 2025
Yes, we support major ERP platforms like Epicor, SAP Business One, Oracle NetSuite, and other industry-specific solutions. We know how critical your ERP is to operations, so we give production issues top priority.
We handle the IT side of things: the network, workstations, and IT systems that connect to your production environment. For the industrial control systems themselves, we work closely with your OT vendors to make sure everything stays secure.
Call us and we guarantee a 1-hour response for critical issues, including anything that's stopping production. We know every minute of downtime costs you money, so these tickets go straight to the top of our list.
See how BRITECITY can help your manufacturing team with IT that works.
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