2025 Actual Performance Data
Your Technology Partner for Financial Services
BRITECITY provides IT support for financial firms in Orange County. We know SEC and FINRA rules, how to keep client data safe, and what auditors look for. Since 2008, we have helped advisors, wealth managers, and banks stay secure and run smoothly.
Trusted by 14 financial services firms. 51-minute median response time, 516 Issue tickets handled, 99.0% resolution rate.
Data sourced from actual 2025 service tickets
2025 YTD Performance Metrics
51min
Median Response Time
14
Financial Services Clients
516
Issue Tickets Resolved
87%
Same-Day Response
See How We Support Financial Services Companies
See how we help financial services businesses with their IT.
What types of financial services clients does BRITECITY serve?
We work with many types of financial services companies.
Wealth Management
Advisors and investment firms who need to keep client data safe and meet compliance rules.
Banking & Lending
Local banks and mortgage companies that need secure transactions and must follow regulations.
Insurance & Advisory
Insurance agencies and benefits consultants who handle sensitive documents and client info.
What technology expertise does BRITECITY offer for financial services?
We know the tools and systems financial services companies use every day.
Support Categories
Workstation & Desktop Issues150+ tickets
Email & Communication120+ tickets
Business Applications100+ tickets
Network & Connectivity80+ tickets
Account & Access Issues60+ tickets
Security Incidents50+ tickets
Security & Compliance
- SEC/FINRA Compliance - Regulatory compliance support for financial institutions
- Multi-Factor Authentication - Enhanced security for sensitive financial data
- Encrypted Communications - Secure email and document transfer
- Audit Trail & Logging - Complete activity tracking for compliance
- Data Backup & Recovery - Protected client records and transaction data
How fast does BRITECITY respond to financial services IT issues?
When your systems go down, work stops. Here is how fast we respond based on real 2025 data.
2025 ACTUAL DATAFinancial Services
Response Time Performance
51
Minutes Median Response
Time to First Work
Time to First Work
55%
Under 1 Hour
Response Time
Response Time
28.3
Hours Median Resolution
Time to Close
Time to Close
87%
Same-Day Response
< 8 Hours
< 8 Hours
Response Time Distribution (Issue Tickets - Financial Services)
29%
Under 15 min
40%
Under 30 min
55%
Under 1 hour
79%
Under 4 hours
87%
Same-day
Priority 4 - Normal
Response
82 min
Resolution
87.6 hours
Volume
329 tickets
Priority 3 - Medium
Response
48 min
Resolution
99.6 hours
Volume
94 tickets
Priority 2 - High
Response
6 min
Resolution
57.2 hours
Volume
85 tickets
Priority 1 - Critical
Response
3 min
Resolution
22.4 hours
Volume
3 tickets
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 82 min | 87.6 hours | 329 tickets |
| Priority 3 - Medium | 48 min | 99.6 hours | 94 tickets |
| Priority 2 - High | 6 min | 57.2 hours | 85 tickets |
| Priority 1 - Critical | 3 min | 22.4 hours | 3 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 511 Issue tickets with time entry data from 14 Financial Services clients
How does BRITECITY deliver IT services to financial services companies?
Support that fits how financial services companies work.
Remote Support
89.4%
We fix most issues fast with secure remote tools. Great for time-sensitive work.
On-Site Support
7.2%
We visit your office for hardware setup, tough problems, and security work.
Proactive Administration
2.1%
We watch your systems and run updates on a schedule that does not disrupt your day.
Based on 1,032 time entries across 516 Issue tickets in 2025
Why do financial services companies choose BRITECITY?
Industry Understanding
- Financial software integration
- Compliance-ready security practices
- Secure document management
- Client data protection
- Audit support and reporting
Proven Track Record
- 51-minute median response time
- 516 Issue tickets resolved in 2025
- 14 Financial Services clients
- 87% same-day response
- 99.0% resolution rate
Financial Services IT FAQs
Can you help with SEC, FINRA, or SOC 2 compliance requirements?
Yes, we know financial compliance well. We set up the controls you need for SEC Rule 17a-4, FINRA rules, and SOC 2. We work with your compliance team or auditors.
What financial software do you support?
We support Bloomberg Terminal, Orion, Black Diamond, Redtail, Wealthbox, QuickBooks, and other financial platforms. We know these systems need to stay running, especially trading platforms and client-facing applications.
How do you protect financial firms from wire fraud and cyber attacks?
Financial firms are big targets, so we take no chances. We set up strict email security, train your team on wire transfer checks, require multi-factor auth, encrypt comms, and watch your systems 24/7.
Ready to Get Started?
See how BRITECITY can help your firm stay secure, compliant, and running smoothly.
Schedule a Consultation