2025 Actual Performance Data
Your Technology Partner for Healthcare
BRITECITY provides IT support for healthcare groups in Orange County. We know HIPAA rules, EHR/EMR systems, and how to keep patient data safe. Since 2008, we have helped doctors, dentists, and clinics focus on patients while we handle the tech.
Trusted by 9 healthcare organizations. 70-minute median response time, 707 Issue tickets handled, 98.3% resolution rate.
Data sourced from actual 2025 service tickets
2025 YTD Performance Metrics
70min
Median Response Time
9
Healthcare Clients
707
Issue Tickets Resolved
83%
Same-Day Response
See How We Support Healthcare Companies
See how we help healthcare businesses with their IT.
What types of healthcare clients does BRITECITY serve?
We work with many types of healthcare companies.
Medical Practices
Doctors offices and clinics that need HIPAA-ready IT and EHR support.
Dental & Vision
Dentists and eye doctors who need practice software to work and patient data kept safe.
Healthcare Services
Home health, labs, and other providers who need secure systems that meet compliance rules.
What technology expertise does BRITECITY offer for healthcare?
We know the tools and systems healthcare companies use every day.
Support Categories
Workstation & Desktop Issues200+ tickets
Email & Communication150+ tickets
Practice Management Software120+ tickets
Network & Connectivity100+ tickets
Account & Access Issues80+ tickets
EHR/EMR Systems60+ tickets
Security & Compliance
- HIPAA Compliance - Full compliance support for healthcare regulations
- Multi-Factor Authentication - Enhanced security for patient data access
- Encrypted Communications - Secure email and messaging for PHI
- Access Controls - Role-based access to sensitive systems
- Data Backup & Recovery - Protected patient records and practice data
How fast does BRITECITY respond to healthcare IT issues?
When your systems go down, work stops. Here is how fast we respond based on real 2025 data.
2025 ACTUAL DATAHealthcare
Response Time Performance
70
Minutes Median Response
Time to First Work
Time to First Work
49%
Under 1 Hour
Response Time
Response Time
27.6
Hours Median Resolution
Time to Close
Time to Close
83%
Same-Day Response
< 8 Hours
< 8 Hours
Response Time Distribution (Issue Tickets - Healthcare)
28%
Under 15 min
40%
Under 30 min
49%
Under 1 hour
76%
Under 4 hours
83%
Same-day
Priority 4 - Normal
Response
115 min
Resolution
75.1 hours
Volume
465 tickets
Priority 3 - Medium
Response
52 min
Resolution
69.0 hours
Volume
124 tickets
Priority 2 - High
Response
4 min
Resolution
44.1 hours
Volume
101 tickets
Priority 1 - Critical
Response
3 min
Resolution
27.5 hours
Volume
9 tickets
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 115 min | 75.1 hours | 465 tickets |
| Priority 3 - Medium | 52 min | 69.0 hours | 124 tickets |
| Priority 2 - High | 4 min | 44.1 hours | 101 tickets |
| Priority 1 - Critical | 3 min | 27.5 hours | 9 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 699 Issue tickets with time entry data from 9 Healthcare clients
How does BRITECITY deliver IT services to healthcare companies?
Support that fits how healthcare companies work.
Remote Support
87.6%
We fix most issues remotely with HIPAA-safe tools, so patient care is not interrupted.
On-Site Support
9.1%
We come on site for hardware setup, medical devices, and tough problems.
Proactive Administration
2.4%
We run updates and checkups outside of busy practice hours.
Based on 1,414 time entries across 707 Issue tickets in 2025
Why do healthcare companies choose BRITECITY?
Industry Understanding
- HIPAA compliance expertise
- EHR/EMR system integration
- Medical device support
- Practice management software
- Secure patient communication
Proven Track Record
- 70-minute median response time
- 707 Issue tickets resolved in 2025
- 9 Healthcare clients
- 83% same-day response
- 98.3% resolution rate
HIPAA Compliance Guide
A simple guide to HIPAA IT rules, covering the Security Rule, breach alerts, and a checklist to stay compliant.
Read HIPAA Compliance GuideHealthcare IT FAQs
Are your services HIPAA compliant?
Yes, and we'll sign a Business Associate Agreement with you. Our security controls, backup procedures, and audit logging are all designed to meet HIPAA technical safeguards requirements.
What EHR and healthcare systems do you support?
We support Epic, Cerner, athenahealth, eClinicalWorks, Practice Fusion, and specialty-specific solutions. We also support imaging systems, lab integrations, and patient portal infrastructure.
How do you handle healthcare data backup and disaster recovery?
We use encrypted backups stored in HIPAA-compliant offsite locations. We test recovery regularly and keep everything documented for audits. If something goes wrong, we can restore patient data and get you back to work quickly.
Ready to Get Started?
See how BRITECITY can help your practice run smoothly while staying HIPAA compliant.
Schedule a Consultation