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BRITECITY
4 Executive Circle Suite 190
Irvine, CA 92614
(949) 243-7440

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Industries

  • Professional Services
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Locations

  • Irvine
  • Newport Beach
  • Costa Mesa
  • Tustin
  • Santa Ana
  • Laguna Beach
  • Mission Viejo
  • Lake Forest

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2025 Actual Performance Data

Healthcare IT Services in Orange County

BRITECITY provides IT support for healthcare groups in Orange County. We know HIPAA rules, EHR/EMR systems, and how to keep patient data safe. Since 2008, we have helped doctors, dentists, and clinics focus on patients while we handle the tech.

Trusted by 9 healthcare organizations. 70-minute median response time, 707 Issue tickets handled, 98.3% resolution rate.

Data sourced from actual 2025 service tickets
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Specialized Service

Healthcare IT Services in Orange County

HIPAA-compliant IT services for healthcare providers including EHR support and telehealth infrastructure.

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2025 YTD Performance Metrics
70minMedian Response Time
9Healthcare Clients
707Issue Tickets Resolved
83%Same-Day Response

Definition

What is Healthcare IT?

BRITECITY provides IT support for healthcare groups in Orange County. We know HIPAA rules, EHR/EMR systems, and how to keep patient data safe. Since 2008, we have helped doctors, dentists, and clinics focus on patients while we handle the tech.

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See How We Support Healthcare Companies

See how we help healthcare businesses with their IT.

Healthcare IT Services Overview

Who We Serve

What types of healthcare clients does BRITECITY serve?

We work with many types of healthcare companies.

01

Medical Practices

Doctors offices and clinics that need HIPAA-ready IT and EHR support.

02

Dental & Vision

Dentists and eye doctors who need practice software to work and patient data kept safe.

03

Healthcare Services

Home health, labs, and other providers who need secure systems that meet compliance rules.

Expertise

What technology expertise does BRITECITY offer for healthcare?

We know the tools and systems healthcare companies use every day.

Support Categories

Workstation & Desktop Issues200+ tickets
Email & Communication150+ tickets
Practice Management Software120+ tickets
Network & Connectivity100+ tickets
Account & Access Issues80+ tickets
EHR/EMR Systems60+ tickets

Security & Compliance

  • HIPAA Compliance — Full compliance support for healthcare regulations
  • Multi-Factor Authentication — Enhanced security for patient data access
  • Encrypted Communications — Secure email and messaging for PHI
  • Access Controls — Role-based access to sensitive systems
  • Data Backup & Recovery — Protected patient records and practice data

Performance

How fast does BRITECITY respond to healthcare IT issues?

When your systems go down, work stops. Here is how fast we respond based on real 2025 data.

2025 Actual Data/Healthcare

Response Time Performance

70
Minutes Median Response
Time to First Work
49%
Under 1 Hour
Response Time
27.6
Hours Median Resolution
Time to Close
83%
Same-Day Response
< 8 Hours

Distribution

/Issue Tickets — Healthcare
28%
Under 15 min
40%
Under 30 min
49%
Under 1 hour
76%
Under 4 hours
83%
Same-day
Priority 4 - Normal
Response
115 min
Resolution
75.1 hours
Volume
465 tickets
Priority 3 - Medium
Response
52 min
Resolution
69.0 hours
Volume
124 tickets
Priority 2 - High
Response
4 min
Resolution
44.1 hours
Volume
101 tickets
Priority 1 - Critical
Response
3 min
Resolution
27.5 hours
Volume
9 tickets
Priority LevelMedian Response
(Time to First Work)
Avg Resolution
(Time to Close)
2025 Volume
Priority 4 - Normal115 min75.1 hours465 tickets
Priority 3 - Medium52 min69.0 hours124 tickets
Priority 2 - High4 min44.1 hours101 tickets
Priority 1 - Critical3 min27.5 hours9 tickets

Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 699 Issue tickets with time entry data from 9 Healthcare clients

Delivery

How does BRITECITY deliver IT services to healthcare companies?

Support that fits how healthcare companies work.

01

Remote Support

87.6%

We fix most issues remotely with HIPAA-safe tools, so patient care is not interrupted.

02

On-Site Support

9.1%

We come on site for hardware setup, medical devices, and tough problems.

03

Proactive Administration

2.4%

We run updates and checkups outside of busy practice hours.

Based on 1,414 time entries across 707 Issue tickets in 2025

The Signal

Why do healthcare companies choose BRITECITY?

Industry Understanding

  • HIPAA compliance expertise
  • EHR/EMR system integration
  • Medical device support
  • Practice management software
  • Secure patient communication

Proven Track Record

  • 70-minute median response time
  • 707 Issue tickets resolved in 2025
  • 9 Healthcare clients
  • 83% same-day response
  • 98.3% resolution rate

Resource

HIPAA Compliance Guide

A simple guide to HIPAA IT rules, covering the Security Rule, breach alerts, and a checklist to stay compliant.

Read HIPAA Compliance Guide

Answers

Healthcare IT FAQs

Are your services HIPAA compliant?
Yes, and we'll sign a Business Associate Agreement with you. Our security controls, backup procedures, and audit logging are all designed to meet HIPAA technical safeguards requirements.
What EHR and healthcare systems do you support?
We support Epic, Cerner, athenahealth, eClinicalWorks, Practice Fusion, and specialty-specific solutions. We also support imaging systems, lab integrations, and patient portal infrastructure.
How do you handle healthcare data backup and disaster recovery?
We use encrypted backups stored in HIPAA-compliant offsite locations. We test recovery regularly and keep everything documented for audits. If something goes wrong, we can restore patient data and get you back to work quickly.
How much does IT support cost for a healthcare practice in Orange County?
Most Orange County healthcare practices pay between $3,000 and $12,000 per month for HIPAA-compliant managed IT. Pricing is based on users ($157/user), workstations ($17.85/device), and mailboxes ($16.90 each). This includes 24/7 monitoring, HIPAA-ready security, encrypted backups, and help desk support — all with no long-term contract.
What is the cost of a healthcare data breach?
Healthcare breaches are the most expensive of any industry — averaging $10.93 million per incident according to IBM's 2023 Cost of a Data Breach Report. HIPAA fines alone can reach $2.1 million per violation category. BRITECITY's layered security — including email protection, endpoint detection, dark web monitoring, and staff training — is designed to prevent breaches before they happen.
How do you minimize IT downtime for healthcare offices?
Downtime in a healthcare office means cancelled appointments and delayed patient care. We use 24/7 proactive monitoring to catch issues before they cause outages, and our 70-minute average response time means problems get fixed fast. We also run regular backup tests so your EHR and patient data can be restored quickly if needed.
Do you support telehealth platforms and remote patient care technology?
Yes. We set up and support HIPAA-compliant telehealth platforms including Doxy.me, Zoom for Healthcare, and vendor-specific solutions. We configure network quality-of-service settings to prioritize video calls, ensure encryption meets HIPAA standards, and train your staff on secure usage.
Can you help us prepare for a HIPAA audit?
Absolutely. We provide the technical documentation, access logs, encryption records, and security policies that auditors look for. We also run risk assessments aligned with the NIST Cybersecurity Framework, which HHS recommends as a baseline for HIPAA security compliance. Our team works directly with your auditors to answer technical questions.

Next Step

Ready to Get Started?

See how BRITECITY can help your practice run smoothly while staying HIPAA compliant.

Schedule a Consultation

BRITECITY — Managed IT Services for Healthcare

britecity.com

4 Executive Circle, Suite 190, Irvine, CA 92614

2025 VERIFIED DATA — All statistics sourced from actual ConnectWise PSA service tickets (January - December 2025)

707 Issue tickets analyzed across 9 Healthcare clients. Data extracted December 2025.