01
The vanishing ticket
You report it Monday. Someone “escalates” it Wednesday. Meanwhile your team works around the broken thing, and the workaround quietly becomes the system.
Managed IT · Orange County · Since 2007
Three days is not a response time.
If waiting on IT feels normal, that's the problem. BRITECITY answers for 150+ Orange County businesses in minutes, real engineers, headquartered in Irvine, a flat $157 per user per month, month-to-month.
No pitch, no pressure. If we're not the right fit for your business, we'll tell you who is.
Responses · last 24 hoursAll quiet
No emergencies in the last 24 hours
A quiet Saturday, that's the goal. When a P1 or P2 comes in, it appears here with its real response time.
Most recent response
P2Email issue - can't send attachments · Fri 4:00 PM2m
Avg response · last 7 days15m
Real P1/P2 tickets, client details removed. Live PSA data, refreshed every 5 minutes, measured, not marketing.
Sound familiar?
The way most businesses do IT is quietly expensive.
02
The rotating stranger
Every call starts from zero with someone new. You end up re-explaining your own network to the people you pay to know it.
03
The hostage contract
Three-year term, auto-renew, 90-day exit window. Service slips the month after you sign, because where would you go?
Your business shouldn't stop because your IT provider won't pick up.
We've taken that call
We built BRITECITY for the skeptics.
Most of the 150+ businesses we run IT for came to us burned by another provider. So the model answers the three pains directly:
- We publish our response times. Measured averages from our live ticket system, not marketing numbers.
- The same small team owns your account. They know your network, your people, and your history.
- The exit is on every contract. Month-to-month, 30 days notice. We re-earn your business every month.
5.0
Google · 81 reviews
See Who You'll Work With
Meet the Team
The plan
Three steps to never waiting again.
01
Book a call
15 minutes with an engineer, not a sales rep. Tell us what’s broken, we’ll tell you honestly whether we can fix it.
02
Get your playbook
Discovery call, systems audit, and a custom playbook before day one, the first emergency is never our first look at your stack.
See a sample playbook →03
Never wait on IT again
What you get
Everything in the box, in plain language.
Managed IT is a flat $157 per user per month. Cybersecurity and Cloud & Backup are priced separately, no bundle mazes, no surprise add-ons.
$157per user / per month / Managed IT$2,500 / month minimum · most clients run 15–150 users
The fine print, in large print
The price is on the website.
Because you shouldn't have to book a demo to learn a number. Managed IT is one flat figure, so budgeting for IT never requires a spreadsheet.
- Month-to-month. Leave whenever you want.
- No overage fees, no upsells, no bill shock.
- Helpdesk, monitoring, patching, and vendor management included.
- Cybersecurity and Cloud & Backup quoted separately, in writing.
Before you call
Everything people ask first.
How much does IT support cost for a small business?
You pay $157 per user, $17.85 per computer, and $16.90 per mailbox each month. Most Orange County businesses pay $2,500 to $15,000 monthly. Managed IT includes helpdesk, monitoring, patching, and vendor management. Cybersecurity and Cloud & Backup are quoted separately, in writing. No hidden fees. Month-to-month.
Is there a minimum monthly cost?
Yes, our minimum is $2,500 per month. This lets us give your business the attention it needs. You get 24/7 monitoring, help desk, and IT guidance. Cybersecurity and Cloud & Backup are quoted separately. Most of our clients have 15 to 150 users.
Do I have to sign a long-term contract for IT support?
You've seen the price, the terms, and the record
The only step left is a phone call.
(949) 243-7440
A human in Irvine picks up, a real person, not a phone tree. If we're not the right fit for your Orange County business, we'll tell you who is.
Prefer async? Book a 15-minute call · · hello@britecity.com