Three days is not a response time for Orange County managed IT.
If waiting on IT feels normal, that's the problem. BRITECITY answers for 150+ Orange County businesses in minutes, real engineers, headquartered in Irvine, a flat $157 per user per month with a $2,500 monthly floor, month-to-month. The floor is the fit gate, not headcount.
The way most businesses do IT is quietly expensive.
01
The vanishing ticket
You report it Monday. Someone “escalates” it Wednesday. Meanwhile your team works around the broken thing, and the workaround quietly becomes the system.
02
The rotating stranger
Every call starts from zero with someone new. You end up re-explaining your own network to the people you pay to know it.
03
The hostage contract
Three-year term, auto-renew, 90-day exit window. Service slips the month after you sign, because where would you go?
Your business shouldn't stop because your IT provider won't pick up.
We've taken that call
We built BRITECITY for the skeptics.
Most of the 150+ businesses we run IT for came to us burned by another provider. So the model answers the three pains directly:
→We publish our response times. Measured averages from our live ticket system, not marketing numbers.
→The same small team owns your account. They know your network, your people, and your history.
→The exit is on every contract. Month-to-month, 30 days notice. We re-earn your business every month.
5.0
Google · 86 reviews
4.8
Clutch · 36 reviews
35+
IT professionals
$2M
E&O · client named on certificate
Microsoft Solutions Partner · SOC 2 compliant practices · Serving Orange County since 2007
See Who You'll Work With
Meet the Team
Meet the BRITECITY Team
The plan
Three steps to never waiting again.
01
Book a call
A 30-minute call to understand what’s broken. We’ll tell you honestly whether BRITECITY is the right fit. No pressure pitch.
02
Get your playbook
Discovery call, systems audit, and a custom playbook before day one, the first emergency is never our first look at your stack.
Managed IT is $157 per user per month with a $2,500 monthly floor. POLARITY cybersecurity is required for every managed client; computer and mailbox charges are part of that managed security model. Cloud & Backup scope is confirmed in writing.
Managed IT is $157/user/month with a $2,500/month floor. POLARITY is required, not optional. Computer and mailbox counts determine the published managed-security charges. See the full pricing breakdown.
$157per user / per month / Managed IT$2,500 / month minimum · the floor is the fit gate, not headcount
The fine print, in large print
The price is on the website.
Because you shouldn't have to book a demo to learn a number. Start with the published rate, add the managed computers and mailboxes you actually have, and use the $2,500 monthly floor as the fit gate.
→Month-to-month. Leave whenever you want.
→No overage fees or surprise support charges.
→Helpdesk, monitoring, patching, and vendor management included.
→POLARITY cybersecurity is required for every managed client.
How much does IT support cost for a small business?
BRITECITY publishes $157 per user, $17.85 per managed computer, and $16.90 per managed mailbox each month, with a $2,500 monthly floor. POLARITY cybersecurity is required for every managed client, not an optional add-on. Month-to-month, with project work quoted and approved separately.
Is there a minimum monthly cost?
Yes. The minimum is $2,500 per month. That floor is the fit gate, not headcount, so a smaller company can still be a fit if it meets the floor. POLARITY cybersecurity is required for every managed client. Agreements are month-to-month.
Is BRITECITY flat-rate managed IT?
Yes. Published rates are $157 per user, $17.85 per managed computer, and $16.90 per managed mailbox each month, month-to-month, with a $2,500 monthly floor. The floor is the fit gate, not an 11-seat minimum, and POLARITY cybersecurity is required.
Do I have to sign a long-term contract for IT support?
Nope. We work month-to-month. We believe in earning your trust every month. Want to leave? Just give us 30 days notice. We'll make the switch easy. Our clients stay because they're happy, not locked in.
How fast can BRITECITY respond to IT emergencies?
Call us for P1 and P2 emergencies and we commit to a 1-hour response, 24/7. That is a service goal, not a guarantee. Measured P1 first response averaged 16 minutes in 2026. Most issues are handled well before that, and our monitoring catches many before you notice them.
What are managed IT services and how do they work?
Think of it as your own IT team, without the overhead. We watch your systems 24/7 and fix problems before they hurt your business. You get monitoring, cybersecurity, backups, help desk support, and IT advice. All for one monthly fee.
Do you manage Microsoft 365?
Yes. BRITECITY is a Microsoft Solutions Partner. We manage Exchange, Teams, SharePoint, OneDrive, and licensing. Microsoft 365 licenses are billed separately from the $157 managed IT per-user rate.
What cybersecurity protections are included?
You get six layers of security. DNS filtering blocks bad websites. Email scanning catches threats. SentinelOne MDR watches for attacks 24/7. We check the dark web for stolen passwords. We train your team to spot phishing. ThreatLocker stops ransomware. All included in your monthly fee.
Where is BRITECITY located?
We're based in Irvine, California, serving Orange County and surrounding areas. You'll find us at 4 Executive Circle, Suite 190, Irvine, CA 92614. On-site support is unlimited and included within 25 miles of the Irvine office. Being local means we can be there in person when the work requires it.
Something we didn't cover? , instant answers on pricing and fit, no form required.
9:02 AMQuickBooks won’t open for your bookkeeper.She calls the help desk, no ticket portal required.
9:04 AMA support coordinator picks up and triages.Routed straight to an engineer who knows your server, your playbook on their screen. No re-explaining.
9:31 AMFixed, verified, and documented.She’s back in the file before her coffee cools.
Time to human2m 14s
“Thank you for everything Becca, always doing an amazing job & going above & beyond to make sure that everything is completed in a timely manner.”
Verified client · SmileBack CSAT response · September 2026
CSAT: 98.6% positive across the last 90 days, measured, not curated.
