What are managed IT services and how do they work?
Think of it as your own IT team, without the overhead. We watch your systems 24/7 and fix problems before they hurt your business. You get monitoring, cybersecurity, backups, help desk support, and IT advice. All for one monthly fee.
How fast can BRITECITY respond to IT emergencies?
Call us for emergencies and we respond within 1 hour, 24/7. During business hours (8am-5pm Pacific), we reply in about 15 minutes. Our monitoring catches many issues before you notice them. You always talk to someone local in Orange County.
Do I have to sign a long-term contract for IT support?
Nope. We work month-to-month. We believe in earning your trust every month. Want to leave? Just give us 30 days notice. We'll make the switch easy. Our clients stay because they're happy, not locked in.
How much does IT support cost for a small business?
You pay $157 per user, $17.85 per computer, and $16.90 per mailbox each month. Most Orange County businesses pay $2,500 to $15,000 monthly. This covers 24/7 monitoring, cybersecurity, and help desk. No hidden fees. No long-term contracts.
What's included in your managed IT services?
You get the full package: 24/7 monitoring, cybersecurity (DNS filtering, email security, endpoint protection, dark web monitoring), backups, software updates, vendor help, and IT advice. Call our help desk anytime. You work with a team that knows your business.
What cybersecurity protections are included?
You get six layers of security. DNS filtering blocks bad websites. Email scanning catches threats. SentinelOne MDR watches for attacks 24/7. We check the dark web for stolen passwords. We train your team to spot phishing. ThreatLocker stops ransomware. All included in your monthly fee.
What does the onboarding process look like?
Getting started takes 2-4 weeks. First, we learn your IT setup. Then we document your systems, install our tools, set up backups, and meet your new team. We handle the handoff with your old provider. No disruption to your work.
What is team-based support?
You work with the same small team every time. They know your business, systems, and pain points. That means faster fixes and better service. No more explaining your setup from scratch each time you call.
Where can I find IT support near me in Orange County?
We're based right here in Irvine, California, and we serve businesses all across Orange County including Newport Beach, Costa Mesa, Santa Ana, Anaheim, and everywhere in between. Being local means we can get to you quickly when you need on-site help. You'll find us at 4 Executive Circle, Suite 190, in Irvine.
What areas do you serve?
We help businesses all across Orange County: Irvine, Newport Beach, Costa Mesa, Huntington Beach, Santa Ana, Anaheim, Fullerton, Orange, Tustin, and the surrounding areas. Since we're based in Irvine, we can be on-site when you need us. And if you have remote offices or satellite locations, we support those too.
What is the best IT support company in Orange County?
We're one of the top-rated IT companies in Orange County with 110+ five-star reviews. What makes us different? You work with a team who knows your business. Clear pricing, month-to-month, no contracts. 1-hour emergency response. Other providers lock you in and shuffle you between random techs. We earn your trust monthly.
How long have you been in business?
We've served Orange County since 2007. That's 17+ years of experience. We've helped hundreds of businesses through all kinds of tech changes. When you've been around this long, you've seen most problems before.
Can you provide client references or case studies?
Absolutely. We can connect you with clients in your industry who can tell you about their experience working with us. We also have case studies on our website showing the results we've achieved. Just let us know what you're looking for.
Do you offer strategic IT planning or quarterly business reviews?
Yes, it's included. Each quarter, we review your systems, check security, and look at support trends. We help you plan ahead and make sure your IT spending fits your business goals.
What is your disaster recovery and business continuity plan?
We run daily backups that are encrypted and stored offsite. We test them often to make sure they work. If ransomware, hardware, or a disaster hits, we get you back up fast.
Do you provide regular reporting on IT performance?
Yes. Quarterly reviews cover system health, security, tickets, and tech advice. You'll see what's happening with your IT. Need custom reports for leadership? We can set those up too.
Is your help desk US-based or local?
Yes. Our whole team is in Orange County. When you call, you talk to techs in our Irvine office. No overseas centers, no language barriers, no time zone issues. Need someone on-site? We get there fast.
Do you support cloud services or migrations?
Yes. We work with Microsoft 365, Azure, and other major cloud tools. Moving to the cloud? Want more from what you have? We help with migrations, setup, and ongoing support.
What vendor partnerships and certifications do you hold?
We partner with Microsoft, SentinelOne, ThreatLocker, and Datto. Our techs hold CompTIA and Microsoft certifications. These partnerships give us better training and priority support for the tools we use.
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