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BRITECITY
4 Executive Circle Suite 190
Irvine, CA 92614
(949) 243-7440

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  • Managed IT Services
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Industries

  • Professional Services
  • Construction & Real Estate
  • Legal
  • Healthcare
  • Manufacturing
  • Financial Services
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Locations

  • Irvine
  • Newport Beach
  • Costa Mesa
  • Tustin
  • Santa Ana
  • Laguna Beach
  • Mission Viejo
  • Lake Forest

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2025 Actual Performance Data

Professional Services IT Support in Orange County

BRITECITY provides IT support for professional services firms in Orange County. We help mobile teams stay connected, keep client data secure, and set up teamwork tools. Since 2008, we have helped consultants, agencies, and service firms work better and stay protected.

Trusted by 23 professional services firms. 45-minute median response time, 1,850 Issue tickets handled, 99.2% resolution rate.

Data sourced from actual 2025 service tickets
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2025 YTD Performance Metrics
45minMedian Response Time
23Professional Services Clients
1,850Issue Tickets Resolved
88%Same-Day Response

Definition

What is Professional Services IT?

BRITECITY provides IT support for professional services firms in Orange County. We help mobile teams stay connected, keep client data secure, and set up teamwork tools. Since 2008, we have helped consultants, agencies, and service firms work better and stay protected.

Who We Serve

What types of professional services clients does BRITECITY serve?

We work with many types of professional services companies.

01

Consulting Firms

Consultants and advisors who need to keep client data safe and work from anywhere.

02

Staffing & HR Services

Recruiters and HR firms who need secure applicant tracking and document systems.

03

Business Services

Marketing and PR agencies who need teamwork tools and creative software support.

Expertise

What technology expertise does BRITECITY offer for professional services?

We know the tools and systems professional services companies use every day.

Support Categories

Email & Communication (M365)500+ tickets
Business Applications420+ tickets
Workstation & Desktop380+ tickets
Remote Access (VPN/RDS)280+ tickets
Account & Access Issues200+ tickets
Cloud Services150+ tickets

Security & Compliance

  • Client Data Protection — Secure handling of sensitive client information
  • Multi-Factor Authentication — Enhanced security for mobile workforce
  • Secure File Sharing — Protected document collaboration tools
  • Email Security — Advanced threat protection and encryption
  • Backup & Recovery — Business continuity and data protection

Performance

How fast does BRITECITY respond to professional services IT issues?

When your systems go down, work stops. Here is how fast we respond based on real 2025 data.

2025 Actual Data/Professional Services

Response Time Performance

45
Minutes Median Response
Time to First Work
58%
Under 1 Hour
Response Time
24.2
Hours Median Resolution
Time to Close
88%
Same-Day Response
< 8 Hours

Distribution

/Issue Tickets — Professional Services
32%
Under 15 min
45%
Under 30 min
58%
Under 1 hour
81%
Under 4 hours
88%
Same-day
Priority 4 - Normal
Response
68 min
Resolution
72.5 hours
Volume
1,180 tickets
Priority 3 - Medium
Response
45 min
Resolution
68.4 hours
Volume
320 tickets
Priority 2 - High
Response
7 min
Resolution
35.2 hours
Volume
330 tickets
Priority 1 - Critical
Response
3 min
Resolution
18.6 hours
Volume
20 tickets
Priority LevelMedian Response
(Time to First Work)		Avg Resolution
(Time to Close)		2025 Volume
Priority 4 - Normal68 min72.5 hours1,180 tickets
Priority 3 - Medium45 min68.4 hours320 tickets
Priority 2 - High7 min35.2 hours330 tickets
Priority 1 - Critical3 min18.6 hours20 tickets

Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 1,850 Issue tickets with time entry data from 23 Professional Services clients

Delivery

How does BRITECITY deliver IT services to professional services companies?

Support that fits how professional services companies work.

01

Remote Support

91.2%

We help remote and office teams fast using secure tools. No waiting.

02

On-Site Support

6.4%

We visit your office for hardware, meeting rooms, and tricky problems.

03

Proactive Administration

2.4%

We watch your systems and run updates on a schedule that fits your workday.

Based on 3,700 time entries across 1,850 Issue tickets in 2025

The Signal

Why do professional services companies choose BRITECITY?

Industry Understanding

  • Business software integration
  • Mobile workforce enablement
  • Client data security
  • Collaboration tool expertise
  • Multi-office connectivity

Proven Track Record

  • 45-minute median response time
  • 1,850 Issue tickets resolved in 2025
  • 23 Professional Services clients
  • 88% same-day response
  • 99.2% resolution rate

Answers

Professional Services IT FAQs

Can you help professional services firms migrate to the cloud?
Yes. We move firms to Microsoft 365, set up secure file sharing, and enable remote work. We keep things secure and compliant. Most moves cause little disruption to billable work.
How do you support remote and hybrid professional services teams?
We set up VPN or zero-trust access, secure teamwork tools, and mobile device management. Your team works from anywhere while client data stays safe.
How much does IT support cost for a professional services firm?
Professional services firms in Orange County typically pay $2,500 to $10,000 per month based on team size. At $157 per user plus device and mailbox fees, this covers cloud management, cybersecurity, help desk, and strategic IT planning. Month-to-month contracts mean you're never locked in.
Do professional services firms need SOC 2 or other compliance frameworks?
Many clients — especially in financial services and healthcare — now require their vendors to demonstrate SOC 2 compliance or equivalent security controls. We help professional services firms implement the access controls, encryption, monitoring, and documentation needed to meet these requirements and win more business.
How do you minimize IT disruptions that impact billable hours?
Every minute of IT downtime is lost revenue for a professional services firm. Our proactive monitoring catches 85% of issues before they cause disruption, and our 98.3% first-call resolution rate means problems are solved on the first call — not the third. We also optimize your time-tracking and billing tools so they run reliably.
How do you protect confidential client data for consulting and advisory firms?
Client confidentiality is everything in professional services. We implement role-based access controls so staff only see what they need, encrypt data at rest and in transit, deploy email security to prevent accidental leaks, and maintain audit logs for accountability. Your clients' sensitive information stays protected.
Can you scale IT support as our professional services firm grows?
Yes. Adding new consultants, opening a satellite office, or expanding your tech stack is easy with our month-to-month model. We handle user onboarding in under 24 hours, and our quarterly business reviews help you plan technology investments that match your growth trajectory.

Next Step

Ready to Get Started?

See how BRITECITY can help your team stay connected and productive.

Schedule a Consultation

BRITECITY — Managed IT Services for Professional Services

britecity.com

4 Executive Circle, Suite 190, Irvine, CA 92614

2025 VERIFIED DATA — All statistics sourced from actual ConnectWise PSA service tickets (January - December 2025)

1,850 Issue tickets analyzed across 23 Professional Services clients. Data extracted December 2025.