BRITECITY provides IT support for professional services firms in Orange County. We help mobile teams stay connected, keep client data secure, and set up teamwork tools. Since 2008, we have helped consultants, agencies, and service firms work better and stay protected.
Trusted by 23 professional services firms. 45-minute median response time, 1,850 Issue tickets handled, 99.2% resolution rate.
We work with many types of professional services companies.
Consultants and advisors who need to keep client data safe and work from anywhere.
Recruiters and HR firms who need secure applicant tracking and document systems.
Marketing and PR agencies who need teamwork tools and creative software support.
We know the tools and systems professional services companies use every day.
When your systems go down, work stops. Here is how fast we respond based on real 2025 data.
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 68 min | 72.5 hours | 1,180 tickets |
| Priority 3 - Medium | 45 min | 68.4 hours | 320 tickets |
| Priority 2 - High | 7 min | 35.2 hours | 330 tickets |
| Priority 1 - Critical | 3 min | 18.6 hours | 20 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 1,850 Issue tickets with time entry data from 23 Professional Services clients
Support that fits how professional services companies work.
We help remote and office teams fast using secure tools. No waiting.
We visit your office for hardware, meeting rooms, and tricky problems.
We watch your systems and run updates on a schedule that fits your workday.
Based on 3,700 time entries across 1,850 Issue tickets in 2025
Yes. We move firms to Microsoft 365, set up secure file sharing, and enable remote work. We keep things secure and compliant. Most moves cause little disruption to billable work.
We set up VPN or zero-trust access, secure teamwork tools, and mobile device management. Your team works from anywhere while client data stays safe.
See how BRITECITY can help your team stay connected and productive.
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