Managed IT for professional services
24/7 monitoring, unlimited help desk, workstation and server management, network monitoring, hardware procurement, billed per user, per managed computer, and per mailbox.
RESPONSE1 HR P1/P2
PROFESSIONAL SERVICES IT, ORANGE COUNTY
IT support for Orange County professional services firms
BRITECITY runs the IT underneath Orange County consultancies, agencies, and professional services firms: Microsoft 365, identity, workstations, file sync, and backup. Irvine-based since 2007. We keep the billable bench working and the client file reachable.
In short:For Orange County professional-services firms that meet the $2,500 monthly floor, BRITECITY provides help desk, Microsoft 365 management, and required POLARITY cybersecurity at $157/user, month-to-month. Headcount is not the fit gate. Book a 30-minute call.
Plan at a glance
$157per user / month
- Per managed computer
- $17.85 / month
- Per mailbox
- $16.90 / month
- Monthly floor
- $2,500
- Term
- Month-to-month
- P1/P2 response
- 1 hour
- POLARITY security
- Required
Managed IT is billed per user, per managed computer, and per mailbox each month. The floor is dollars, not headcount. Cybersecurity is not an upsell, it ships with the plan.
POLARITY runs on
Measured, not estimated. Last 12 months.
16 Sep 2025 – 16 Sep 2026
- 768
- Devices under management
- 8,947
- Tickets handled, 12 mo
- 12 min
- Median P1/P2 first response
- 99.7%
- CSAT, 71 responses
33 active professional services clients. Median first response measured on Priority 1 and 2 tickets from first logged time entry. Extracted from ConnectWise PSA on 16 Sep 2026.
Ticket mix
What actually breaks in a practice
Every classified professional services ticket from the last 12 months, grouped by what the engineer was working on. It is the broadest book we run, and the shape is security first, applications second.
- Sample
- 5,719 classified tickets
- Window
- 16 Sep 2025 – 16 Sep 2026
CategoryTickets · share
- 01Cybersecurity737 · 12.9%
- 02Application (general)534 · 9.3%
- 03Application (safelisting)469 · 8.2%
- 04Spam filtering395 · 6.9%
- 05Vendor service269 · 4.7%
- 06Question/request for info242 · 4.2%
Bars are scaled to the largest category. Unclassified and monitoring-noise tickets are excluded.
Services
What BRITECITY runs for professional services organizations
Month-to-month, billed per user, per managed computer, and per mailbox, with cybersecurity required rather than optional.
POLARITY cybersecurity
SentinelOne EDR, ThreatLocker zero-trust controls, Check Point email security, and 24/7 threat monitoring. Required on every managed plan.
COVERAGE24/7/365
Microsoft 365 and file sync
We manage Microsoft 365 and the identity, workstation, and file-sync path around Egnyte and the line-of-business tools your practice already chose.
DOCUMENTEDMICROSOFT 365
Client file and billing systems
Access control that separates client work, printing and scanning paths that hold up under deadline, and AES-256 backup with offsite replication.
SCOPECLIENT WORK
SCOPE
Where our work ends and your vendor's begins
Stated up front, so nothing falls between us the day a deliverable is due.
What BRITECITY owns
- Identity, MFA, and access control
- Workstations, servers, and encryption
- Firm network and remote access
- Printing, scanning, and shared file paths
- AES-256 backup with offsite replication
- Vendor escalation, on your behalf
What your vendor owns
- The practice-management and billing applications
- Workflow, rates, and reporting design
- Release schedule and version support
What we do not do
We do not configure your practice-management workflows or your billing rules. We keep the systems reachable, fast, and backed up.
PROFESSIONAL STACK
Software your team already runs
Pulled from the Applications records our engineers keep in IT Glue, plus sampled ticket history. We own the identity, workstation, network, printing, and backup path around each one. The vendor owns the application.
4Applications documented
| Application | Category | Role | Documented in |
|---|---|---|---|
| QuickBooks | Finance · Accounting | Critical path | IT Glue · Tickets |
| Adobe | Platform · Creative | Foundation | IT Glue |
| Egnyte | Platform · File sync and share | Foundation | IT Glue · Tickets |
| Microsoft 365 | Platform · Identity and productivity | Foundation | IT Glue |
Verified 16 Sep 2026 · IT Glue Applications + PSA ticket history
What we own: identity, devices, network, printing, backup, vendor escalation. What the vendor owns: the application itself, its data model, and its release schedule.
FAQ
Professional Services IT: common questions
Not covered here? Ask an engineer directly. No gatekeeping, no form.
(949) 243-7440We are a small consultancy. Are we too small?
The fit gate is the $2,500 monthly floor, not headcount. If your firm meets the floor, the plan is the same one our larger clients run, including required POLARITY cybersecurity.
How fast do you respond when a deliverable is due?
24/7 phone response with a 1-hour commitment on P1 and P2. Across the last 12 months, our measured median first response for professional services P1 and P2 tickets was 12 minutes. On-site support is available same-day across Orange County from Irvine.
Can you keep client work separated?
Yes. Role-based access, separated file paths, and logged administrative access are part of the managed plan, along with encrypted backup and encrypted email.
What security does a professional services firm need at minimum?
Endpoint detection and response, email security with anti-phishing, MFA, encrypted backup, and security awareness training. POLARITY includes all of it and is required on every managed plan.
How much does IT support for a professional services firm cost?
$157 per user per month, month-to-month, with a $2,500 monthly floor. That covers monitoring, unlimited help desk, POLARITY cybersecurity, and Microsoft 365 management. The floor is dollars, not headcount.
AI Knowledge Base
Ask BRITEBOT about Professional Services IT support
Curious how we handle professional services compliance, vendor coordination, or a specific application? Copy a short prompt and ask in plain English.
NEXT STEP
Ready for IT that understands a billable hour?
Book a 30-minute call. No commitment, no pressure. A clear picture of your environment and what to fix first.
Professional services IT in Orange County covers the same work city by city. All industries.
What happens on the call
- 01Your environment, out loudDevices, users, where the client file lives, and what broke last month.
- 02Where the risk actually sitsThe controls you have, the ones you are missing, and what each gap costs.
- 03A number and a dateFlat per-user pricing and a realistic onboarding window. No proposal theater.
30 minutes. No commitment, no pressure.
Figures pulled from BRITECITY's ConnectWise PSA and IT Glue on 16 Sep 2026. Rolling 12-month window. Client names are never published.