2025 Actual Performance Data
Your Technology Partner for Construction
BRITECITY handles IT for construction companies in Orange County. We know how to connect offices and job sites, support mobile crews, and keep project software running. Since 2008, we have helped builders stay online wherever the work takes them.
Trusted by 17 construction companies. 35-minute median response time, 1,302 Issue tickets handled, 98.8% resolution rate.
Data sourced from actual 2025 service tickets
2025 YTD Performance Metrics
35min
Median Response Time
17
Construction Clients
1,302
Issue Tickets Resolved
82%
Same-Day Response
See How We Support Construction Companies
See how we help construction businesses with their IT.
What types of construction clients does BRITECITY serve?
We work with many types of construction companies.
General Contractors
GCs running multiple job sites with teams spread across many locations.
Specialty Trades
HVAC, electrical, and plumbing contractors who need mobile tools and quick communication.
Design-Build Firms
Architects and engineers who need fast computers and good teamwork tools.
What technology expertise does BRITECITY offer for construction?
We know the tools and systems construction companies use every day.
Support Categories
Project Management Software400+ tickets
Email & Communication350+ tickets
Mobile Device Support280+ tickets
Remote Access (VPN)200+ tickets
Workstation Support180+ tickets
Network & Connectivity150+ tickets
Security & Compliance
- Mobile Device Management - Secure field devices and tablets
- Multi-Factor Authentication - Protect access from any location
- Cloud Backup - Project files and documents protected
- Endpoint Protection - Security for office and field devices
- Secure File Sharing - Share plans and documents safely
How fast does BRITECITY respond to construction IT issues?
When your systems go down, work stops. Here is how fast we respond based on real 2025 data.
2025 ACTUAL DATAConstruction
Response Time Performance
35
Minutes Median Response
Time to First Work
Time to First Work
59%
Under 1 Hour
Response Time
Response Time
25.9
Hours Median Resolution
Time to Close
Time to Close
82%
Same-Day Response
< 8 Hours
< 8 Hours
Response Time Distribution (Issue Tickets - Construction)
30%
Under 15 min
44%
Under 30 min
59%
Under 1 hour
78%
Under 4 hours
82%
Same-day
Priority 4 - Normal
Response
52 min
Resolution
83.8 hours
Volume
819 tickets
Priority 3 - Medium
Response
42 min
Resolution
72.7 hours
Volume
228 tickets
Priority 2 - High
Response
6 min
Resolution
50.8 hours
Volume
226 tickets
Priority 1 - Critical
Response
4 min
Resolution
27.4 hours
Volume
12 tickets
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 52 min | 83.8 hours | 819 tickets |
| Priority 3 - Medium | 42 min | 72.7 hours | 228 tickets |
| Priority 2 - High | 6 min | 50.8 hours | 226 tickets |
| Priority 1 - Critical | 4 min | 27.4 hours | 12 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 1,285 Issue tickets with time entry data from 17 Construction clients
How does BRITECITY deliver IT services to construction companies?
Support that fits how construction companies work.
Remote Support
88.2%
We help office staff and field crews fast using secure remote tools.
On-Site Support
8.4%
We visit job sites and offices for hardware setup and tricky problems.
Proactive Administration
2.1%
We run updates and checkups on a schedule that fits your project timeline.
Based on 2,604 time entries across 1,302 Issue tickets in 2025
Why do construction companies choose BRITECITY?
Industry Understanding
- Project management software expertise
- Mobile-first IT solutions
- Multi-site and jobsite connectivity
- Document management systems
- Field-to-office communication
Proven Track Record
- 35-minute median response time
- 1,302 Issue tickets resolved in 2025
- 17 Construction clients
- 82% same-day response
- 98.8% resolution rate
Construction IT FAQs
Do you support construction field operations and mobile workers?
Absolutely. We specialize in supporting construction teams that are spread across job sites. We manage mobile devices, set up secure access to project management systems, and make sure your field crews can get to drawings and documents from anywhere.
What construction software do you support?
We work with all the major platforms: Procore, Autodesk Construction Cloud, PlanGrid, Bluebeam, Sage, and more. We can help you get your systems working together better for improved project visibility.
How do you secure construction data and protect against ransomware?
Construction companies are big targets for ransomware these days. We protect you with encrypted backups, email security, endpoint protection, and training to help your team spot invoice fraud and business email compromise attacks.
Ready to Get Started?
See how BRITECITY can keep your crew connected from office to job site.
Schedule a Consultation