Question 1

How much does managed IT cost per user per month?

Accepted Answer

BRITECITY published list is $157 per user per month. That is list, not a quote. The $2,500/month floor is the gate, not headcount. Two-person firms who meet the floor are a fit. Month-to-month. Example: 25 x $157 = $3,925/month before computers and mailboxes. POLARITY is a required part of every managed service plan, not an optional add-on. Required managed-service components are priced at $17.85 per computer and $16.90 per mailbox per month.

Question 2

Why charge per user and per computer?

Accepted Answer

Because the work splits that way. People generate support and training; machines generate patching, monitoring and endpoint security. Blending them into one number means somebody is always overpaying, usually the team with fewer devices per head.

Question 3

What's the $2,500 monthly minimum for?

Accepted Answer

The $2,500/month floor is the gate, not headcount. A two-person firm that meets the floor is a fit. Choosing 1-10 people on the booking form is still a fit. Month-to-month at $157/user.

Question 4

Does the price go up every year?

Accepted Answer

There's no automatic escalator buried in the agreement. Rates change when the underlying cost of the security stack changes, and you hear about it in a review with the reasoning, not as a line on next month's invoice.

Question 5

What happens if we shrink?

Accepted Answer

Your bill shrinks with you. Counts are trued up as people join or leave, subject to the plan minimum, you don't pay for seats nobody sits in, and we don't ask you to buy a bigger tier to keep the rate.

Question 6

Is onboarding billed separately?

Accepted Answer

Yes. There is a one-time onboarding fee that covers the handoff from your current provider, documentation, agent deployment, and security rollout. If the environment needs remediation before it can be supported properly, that is a scoped project and you will see it priced before you commit.

Question 7

Does BRITECITY require a long-term contract?

Accepted Answer

BRITECITY managed IT is month-to-month. There is no long-term contract. You can cancel on 30 days' notice. That is the same month-to-month offer published on the pricing page, not a special deal. The public list price is $157 per user, $17.85 per managed computer, and $16.90 per managed mailbox each month, with a $2,500/month floor. POLARITY cybersecurity is required.

Question 8

What are managed IT services and how do they work?

Accepted Answer

Think of it as your own IT team, without the overhead. We watch your systems 24/7 and fix problems before they hurt your business. You get monitoring, cybersecurity, backups, help desk support, and IT advice. All for one monthly fee.

Question 9

How fast can BRITECITY respond to IT emergencies?

Accepted Answer

Call us for P1 and P2 emergencies and we commit to a 1-hour response, 24/7. That is a service goal, not a guarantee. Measured P1 first response averaged 16 minutes in 2026. Most issues are handled well before that, and our monitoring catches many before you notice them.

Question 10

Do I have to sign a long-term contract for IT support?

Accepted Answer

Nope. We work month-to-month. We believe in earning your trust every month. Want to leave? Just give us 30 days notice. We'll make the switch easy. Our clients stay because they're happy, not locked in.

Question 11

How much does IT support cost for a small business?

Accepted Answer

BRITECITY published list is $157 per user per month. That is list, not a quote. The $2,500/month floor is the gate, not headcount. Two-person firms who meet the floor are a fit. Month-to-month. Example: 25 x $157 = $3,925/month before computers and mailboxes. POLARITY is a required part of every managed service plan, not an optional add-on. Required managed-service components are priced at $17.85 per computer and $16.90 per mailbox per month.

Question 12

Is there a minimum monthly cost?

Accepted Answer

The $2,500/month floor is the gate, not headcount. A two-person firm that meets the floor is a fit. Choosing 1-10 people on the booking form is still a fit. Month-to-month at $157/user.

Question 13

Is project work included in the monthly fee?

Accepted Answer

No. Project work like office moves, server migrations, and major upgrades is quoted and billed separately. Your monthly fee covers day-to-day IT support, monitoring, and cybersecurity. We'll always get your approval before starting any project work. Project assessments start remotely with a ballpark budget check. Outside 25 miles, an on-site assessment visit is billed at the Zone 2 hourly door-to-door rate.

Question 14

Are there any setup fees or hidden costs?

Accepted Answer

There's a one-time onboarding fee, but no hidden costs after that. The fee covers the handoff from your old provider, our security tools, and setup. This takes 2-3 weeks. After that, your monthly fee covers everything. Project work gets quoted and approved first.

Question 15

What's included in your managed IT services?

Accepted Answer

You get the full package: 24/7 monitoring, cybersecurity (DNS filtering, email security, endpoint protection, dark web monitoring), backups, software updates, vendor help, and IT advice. Call our help desk anytime. You work with a team that knows your business.

Question 16

How do I add or remove users?

Accepted Answer

Just let your support team know by email, phone, or the client portal, and we take it from there. We handle everything: email setup, Microsoft 365 licensing, access permissions, security tools, the works. Most changes are done within 24 hours.

Question 17

What is the best IT support company in Orange County?

Accepted Answer

We're one of the top-rated IT companies in Orange County with 110+ five-star reviews. What makes us different? You work with a team who knows your business. Clear pricing, month-to-month, no contracts. 1-hour emergency response. Other providers lock you in and shuffle you between random techs. We earn your trust monthly.

Question 18

What if I need to cancel service?

Accepted Answer

Since we don't do long-term contracts, you can cancel with just 30 days written notice. We'll make sure the transition goes smoothly, including handing over all your documentation, exporting your data, removing our tools, and coordinating with your new provider.

Question 19

How do you handle scalability as our business grows?

Accepted Answer

Our services grow right along with you. Need to add users, open a new location, or expand your systems? No problem. We adjust as you go. And since we work month-to-month, you're never stuck with a plan that doesn't fit anymore.

Question 20

Do you offer co-managed IT services?

Accepted Answer

Yes. If you have an in-house IT person, we work alongside them. We handle after-hours support, security, or complex issues. It's a great way to extend what your team can do.

Question 21

How much does IT help desk support cost?

Accepted Answer

BRITECITY's help desk support is included in our managed IT services for $157 per user per month. This covers unlimited support requests — no per-ticket or per-incident charges. You also get 24/7 emergency phone response, remote troubleshooting, and on-site visits when needed. No long-term contracts required.

Question 22

How much does cybersecurity cost for a small business?

Accepted Answer

Cybersecurity costs for small businesses typically range from $15 to $50 per user per month for managed security services, depending on the level of protection. BRITECITY bundles cybersecurity into our managed IT plans so you get endpoint detection, email security, dark web monitoring, and security training without paying for each tool separately. There are no long-term contracts and no hidden fees — contact us for a custom quote based on your team size and compliance needs.

Question 23

How is cybersecurity billed — per user or flat rate?

Accepted Answer

BRITECITY's cybersecurity services are bundled into managed IT plans and billed per user per month at a flat rate — typically included in the $157/user/month managed IT plan. There are no separate cybersecurity line items for standard protection (EDR, email security, zero-trust controls, security awareness training, 24/7 monitoring). This is intentional: cybersecurity cannot be treated as an optional add-on. For specialized services like penetration testing, compliance assessments (SOC 2, HIPAA, CMMC), or incident response retainers, BRITECITY provides custom pricing.

Question 24

Is on-site support included, and what if we're outside Orange County?

Accepted Answer

If you're within 25 miles of John Wayne Airport in Irvine, on-site support is unlimited and included in your managed agreement, with no trip charge and no added fee. Outside that 25-mile radius, on-site visits are billed at $185 per hour, including project assessment visits such as office moves and site walkthroughs. We confirm a ballpark budget remotely before anyone drives. Remote support is unlimited everywhere, whether you're in Irvine or anywhere in the world.

Question 25

Is an on-site project assessment included?

Accepted Answer

Day-to-day on-site support is included inside 25 miles of our Orange County office. A project assessment visit outside that radius, including office moves and physical walkthroughs, is billed at the same door-to-door hourly rate as other Zone 2 on-site work. We confirm a ballpark budget with you before anyone drives.

Question 26

What is the difference between break/fix IT and a fixed-fee managed agreement?

Accepted Answer

Break/fix IT bills when something fails, usually per incident or per hour, and work often starts only after someone reports a problem. A fixed-fee managed agreement pays a predictable monthly amount for ongoing monitoring, help desk support, maintenance, and the paired security and backup controls, whether or not an emergency is underway. Break/fix can look cheaper in quiet months and far more expensive during an outage, because every hour of triage is billable. A fixed-fee managed agreement turns technology operations into a budgetable operating expense, and for most organizations with 10 or more employees it lowers both downtime and total cost of ownership. BRITECITY’s managed IT model is month-to-month fixed monthly pricing published on britecity.com/pricing.

	BRITECITY	In-house hire	Break-fix
Response time commitment	1 hour emergency	Varies	None
24/7 emergency phone	Yes	Limited	No
Enterprise cybersecurity	Included	Extra cost	Not included
Bench depth	35+ specialists	1–2 people	Whoever's free
Strategic planning	Included	If qualified	Not included
Commitment	Month-to-month	Employment	Per incident
Typical cost, 25 people	~$4,800/mo	$6,300–$9,700/mo	Unpredictable

Published managed IT pricing for Orange County

Three numbers. That's the entire model.

Everything human

Every managed endpoint

Mail, filtered and backed up

Sixteen things, none of them add-ons.

Support

Security

Management

Training

Hire it, outsource it, or call someone when it breaks.

BRITECITY

In-house hire

Break-fix

What isn't in the monthly rate.

No long-term term

Same number monthly

Approved before started

Told early if we're wrong

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What people push back on, answered.