Would our clients recommend us? (90 days)
20 responses via SmileBack NPS
Net Promoter Score is used by the world's leading companies to measure customer loyalty. Here's how different scores are typically interpreted:
More detractors than promoters
Positive but room to grow
Strong customer loyalty
Top 10% of companies globally
The average NPS for B2B services is 25-30. An NPS of 70+ puts a company in the top tier alongside brands like Apple, Netflix, and USAA.
Companies with high NPS grow 2x faster than competitors. Promoters spend more, stay longer, and refer new business - reducing acquisition costs.
We survey every client after service interactions. This score reflects real feedback from real clients - not cherry-picked testimonials.
Feedback from clients who scored us 9 or 10 and would recommend BRITECITY to colleagues.
“Peter is especially helpful.”
“We have utilized BRITECITY's service for many years and they have always been quick to address all of our needs and a reliable partner in assuring the success of our daily operations. I highly recommend them. Kelly G Foster Aztecs Telecom, Inc. COO”
“Scott was great. Ready to help me and solved the issue in a matter of seconds!”
“The team at Britecity is responsive and very pleasant to work with!”
“Friendly team, and quick turnaround time on responding to work tickets.”
“My techs are the smartest techs. Not because they know everything, no one does, but because they stick to it and figure it out for me. They take care of me so I can focus on my work and not my tech. Thank you, BriteCity!”
“Big fan of Britecity. They've helped us get up-to-date on our technology infrastructure. Great customer support (especially by Peter). Appreciate Chad's leadership and vision. Helpful to have regular touch-base meetings with Steve & Amaad. I've received helpful software suggestions and gotten those tools implemented. Only areas for improvement would be related to the project team. Really important to have quick responses and follow-through - as well as affordable suggestions.”
“Communication and transparency are key to building trust and BRITECITY excels above all others. Their knowledge of all things technology and their wisdom in how to make it work best for our company has been a great benefit. They have saved us thousands of dollars from our previous ISP through their consolidated and structured approach and not "selling" us things we don't need. All of their technicians are quick to respond, thorough, knowledgeable, and friendly whenever we've needed them. Our business has benefitted greatly with BRITECITY.”
“Steve, Peter, Martin are all great!”
“Friendly team, and solve any issues we have very quickly.”
“Been very pleased with the team. Especially Peter (and Chad of course). Thanks for taking care of our team and keeping everything running smoothly.”
“Very receptive and easy to get ahold of. Knowledgeable staff.”
Experience the IT support that turns clients into promoters. Let us show you why Orange County businesses recommend BRITECITY.