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BRITECITY
4 Executive Circle Suite 190
Irvine, CA 92614
(949) 243-7440

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  • Tustin
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  • Laguna Beach
  • Mission Viejo
  • Lake Forest

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HomeSolutionsManaged ITHelp Desk

IT Help Desk Near You

IT Help Desk Near You in Orange County

Need an IT help desk near you? Our expert team resolves issues in minutes — not hours. Unlimited tickets, 15-minute response, no contracts. Serving Orange County businesses since 2008.

BRITECITY is a leading IT help desk services provider in Irvine, California. Based in Irvine since 2008, BRITECITY provides unlimited IT help desk support to small and mid-size businesses across Orange County. With a 15-minute average response time, expert technicians, and no long-term contracts, BRITECITY's help desk team delivers fast, reliable IT support that keeps businesses productive.

Get a Quote (949) 243-7440
Since 2008
Expert Team
No Contracts
15-Min Response
50+ Five-Star Reviews

Why Orange County Businesses Choose Our Help Desk

We're not a faceless call center. We're your dedicated IT team.

15-Minute Response

Average response time during business hours. Your team is never waiting.

Unlimited Tickets

No per-ticket fees. Submit as many requests as you need for one flat rate.

Expert Team

Skilled technicians who know your business. Consistent, quality support every time.

1-Hour Emergency

Critical issues get priority. On-site support throughout Orange County.

Remote + On-Site

Most issues resolved remotely in minutes. On-site when you need us.

Security-First

Every interaction follows security best practices. Your data stays safe.

Reach Us Your Way

Phone, email, chat, or remote session — get help however works best for you. Every ticket is tracked, prioritized, and resolved by our Irvine team.

Phone
Direct line to your team
Email
Tickets tracked & prioritized
Chat
Real-time support portal
Remote
Screen-share resolution

We Handle It All

Password resets & account lockouts
Email configuration & troubleshooting
Software installation & updates
Printer & peripheral issues
VPN & remote access setup
Microsoft 365 support
Slow computer diagnostics
Network connectivity problems
New employee onboarding
Hardware recommendations
Security incident response
Backup & recovery assistance

Expert Support, Not a Script

When you call BRITECITY, you reach skilled technicians who understand your business — not someone reading from a script. We know Orange County businesses because we are one. Since 2008, we've supported companies across Irvine, Newport Beach, Costa Mesa, Santa Ana, and throughout Orange County.

17+
Years in Orange County
100+
Local Businesses Served
35+
IT Professionals

Frequently Asked Questions

What is included in IT help desk services?
Our IT help desk services include unlimited support tickets, phone/email/chat support, remote troubleshooting, password resets, software assistance, hardware diagnostics, and escalation to on-site support when needed. All for a fixed monthly fee with no per-ticket charges.
What is your average response time?
Our average response time is 15 minutes during business hours. For emergencies, we offer 1-hour response with on-site support available throughout Orange County.
How does your help desk team work?
Our team combines local Orange County expertise with skilled technicians to deliver fast, reliable support. You work with a dedicated team who understands your business and technology environment.
Do you require long-term contracts?
No. We offer month-to-month service with no long-term contracts. We earn your business every month through great service, not legal lock-in.
Do you offer after hours help desk support?
Yes. BRITECITY provides after hours help desk support for Orange County businesses. Our team monitors systems 24/7 and handles critical issues outside normal business hours, including evenings, weekends, and holidays. After hours support is included in our managed IT plans at no extra charge.
How much does an IT help desk cost in Orange County?
IT help desk services in Orange County typically cost between $100 and $200 per user per month as part of a managed IT plan. BRITECITY includes unlimited help desk tickets, after hours support, and 15-minute response times in our $157/user/month managed IT plans. There are no per-ticket fees or long-term contracts.

EXPLORE

Related Services

24/7 IT Support

Around-the-clock monitoring and emergency support with guaranteed response times.

Managed IT Services

Complete IT management for Orange County businesses. Proactive monitoring and support.

IT Technical Support

Expert technical support for complex IT issues, escalations, and infrastructure problems.

Ready for IT Support That Actually Supports?

Stop waiting on hold. Stop explaining your issue to a different person every time. Get a dedicated help desk team that knows your business.

Book a Free Consultation Call (949) 243-7440

LOCAL SUPPORT

Help Desk for Orange County

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