Fast, friendly IT support when you need it. 1-hour response guarantee, US-based technicians, and a team that actually knows your business.
Get help your way: phone, email, chat, or our client portal. We meet you where you are.
Work with technicians who know your systems, your people, and your business. No explaining your setup every time.
Most issues resolved remotely within hours. When on-site support is needed, we're minutes away from our Irvine headquarters.
We catch and fix issues before they become problems. 24/7 monitoring means fewer disruptions for your team.
We guarantee 1-hour response for all support requests. Critical issues get immediate attention. Most non-emergency tickets are resolved same-day. Our Irvine headquarters means fast on-site response when needed.
Yes, our managed IT plans include unlimited support requests. Your team can call, email, or chat as often as needed without worrying about per-incident fees. We want you to reach out before small issues become big problems.
Our help desk is staffed by US-based technicians who are assigned to your account. They know your systems, your team, and your business. No overseas call centers, no starting from scratch every time you call.
Let's discuss how BRITECITY can help with help desk support for your Irvine business.