24/7 Emergency IT Support
IT crises do not wait for business hours. Ransomware at 3 AM. Server down before a Monday morning presentation. We pick up the phone 24 hours a day, 365 days a year. No voicemail. No ticket queue. A live engineer, immediately.
Available 24/7/365. Managed clients: 15-minute response guarantee.
We Handle
From ransomware attacks to after-hours help desk, BRITECITY responds when other MSPs send you to voicemail.
Your entire office loses access. Email stops, applications fail, employees are locked out. We pick up, connect remotely in minutes, and have a resolution path in under 30 minutes.
Files are encrypting. The demand screen is up. Stop. Disconnect from the network, call us immediately. We isolate the spread, assess the damage, and begin rollback from clean backups.
Suspicious login, data exfiltration alert, or compromised credentials. Time is critical. We lock down access, revoke tokens, and begin forensic investigation immediately.
Microsoft 365 down company-wide. We troubleshoot your tenant configuration, coordinate with Microsoft support, and restore operations while keeping your team informed.
Critical server, switch, or workstation fails. We remote-diagnose immediately and dispatch an on-site engineer with replacement hardware. Same-day resolution for Irvine and OC.
Employee locked out, VPN not connecting, critical file deleted, presentation broken before a morning meeting. Our US-based help desk answers 24 hours a day, 365 days a year.
The Process
A real engineer picks up. Not a script reader, not a dispatcher. Someone who can start solving the problem immediately while gathering the details.
For remote-resolvable issues, we have eyes on your system in minutes. We diagnose, contain, and begin resolution while you watch or sleep.
Hardware failure or on-premise emergency? We dispatch an engineer with parts. Irvine and OC same-day. Target arrival within 1 hour for critical incidents.
Every emergency is documented in detail. Root cause, resolution steps, time to recovery, and preventive recommendations. You get a report, not just a fix.
Why BRITECITY
Typical managed IT contracts include a vague "24/7 support" clause backed by an offshore call center that opens tickets and escalates slowly. When your server is down at 11 PM, slow escalation costs you real money.
BRITECITY operates a US-based, local help desk staffed by the same engineers who manage your systems during business hours. After-hours is not a different team reading from a script. It is the people who know your environment.
Common Questions
Yes. BRITECITY provides 24/7/365 after-hours IT support for Orange County businesses. Our US-based help desk answers live calls around the clock. For managed IT clients, emergency response is included. Call (949) 243-7440 at any hour for immediate assistance.
For managed clients, our target emergency response time is 15 minutes for remote support and 1 hour for on-site dispatch in Orange County. We have 35+ local engineers available for same-day on-site response across Irvine, Anaheim, Santa Ana, Newport Beach, Costa Mesa, and all OC cities.
Immediately: (1) Disconnect affected machines from the network by unplugging ethernet or disabling Wi-Fi. (2) Do NOT shut down the servers yet. (3) Call BRITECITY at (949) 243-7440. We answer 24/7. Our ransomware response team will guide you through containment in real time and begin recovery from clean backups.
Yes. 24/7 emergency response is included in all BRITECITY managed IT service plans starting at $157/user/month. After-hours support is not billed separately or at a premium rate for managed clients. Non-managed businesses can access emergency support on a per-incident basis.
Yes. BRITECITY dispatches engineers on-site 7 days a week, including weekends and holidays, for critical IT emergencies across Orange County. Same-day on-site response is available for managed clients throughout OC.
IT Emergency Right Now?
Call (949) 243-7440. Live engineer. No voicemail. No ticket queue. 24 hours a day, 365 days a year.