IT services in Orange County since 2007
Every service, one team.
BRITECITY is a managed IT provider in Irvine, serving Orange County businesses. Managed IT is the core plan: help desk, monitoring, security and Microsoft 365 management for $157 per user each month. Backup, cloud, consulting and emergency work plug into that same plan, run by the same techTEAM.
The core plan
What is the core plan?
Managed IT. It is the agreement every other service sits inside. One monthly fee covers the help desk, 24/7 monitoring, patching, vendor management and the POLARITY security stack. You call one number, and a person who knows your network answers.
- Emergency commitment
- 1 hour, 24/7/365
- Average first response on P1 emergencies, 2026 year to date
- 16 min
- On-site visits
- Included within 25 miles of Irvine
- Clients
- 150+ Orange County businesses
- Partner
- Microsoft Solutions Partner
Response figures from our ticketing system. Emergency means P1 and P2.
Services
What services does BRITECITY offer?
Each one is delivered by the same techTEAM under the managed IT agreement. Pick a row for the detail.
Support
Help desk
Unlimited help desk on weekdays, plus a 24/7 line for emergencies.
IT technical support
Desktops, laptops, servers, Microsoft 365 and network problems, fixed by engineers in Irvine.
24/7 IT support
After hours, weekends and holidays, with a 1-hour response commitment on emergencies.
Emergency IT support
When a critical system goes down, an on-call engineer picks up the phone.
Emergency server replacement
A pre-staged replacement server, so a failed server does not wait weeks for procurement.
Security
Cybersecurity
POLARITY: layered defense across endpoint, email, identity and network. Required with managed IT.
Network security
Next-generation firewalls, secure VPN access and segmentation, hardened and patched.
Network monitoring
A 24/7 watch on servers and network devices, so a full disk is caught before anyone notices.
Incident response
Containment, investigation and recovery after a breach or ransomware attack.
Compliance
Preparation for HIPAA, SOC 2, CMMC and PCI requirements, built into how we run your IT.
Cloud and backup
Cloud services
Microsoft 365 and Azure, managed as part of the managed IT plan.
Microsoft 365
Exchange Online, Teams, SharePoint and OneDrive, from a Microsoft Solutions Partner.
Business continuity
A documented recovery plan for ransomware, hardware failure or a power loss.
Cloud backup
Automated off-site backups, with restores tested on a schedule rather than hoped for.
Planning and fit
IT consulting and vCIO
Assessments, roadmaps and a vCIO who plans the IT budget with you.
Strategic planning
Quarterly reviews and a technology roadmap, so decisions stop waiting on your desk.
AI opportunity call
An informal first conversation about where AI fits and where it adds risk.
Small business IT support
The same plan for a smaller office, at the same published rates and floor.
Hybrid IT
Azure, Microsoft 365 and the servers still in your office, managed as one estate.
Co-Managed IT
For companies with in-house IT: we add escalation, security and after-hours cover while your team stays in control.
Pricing
What does the per-user plan include?
| Per user | $157/mo |
|---|---|
| Per computer | $17.85/mo |
| Per mailbox | $16.90/mo |
| Monthly floor | $2,500 |
| Notice to leave | 30 days |
$157 per user, $17.85 per computer, and $16.90 per mailbox each month, month-to-month, $2,500 per month floor. The floor is dollars, not headcount.
Included at that rate
- Unlimited remote support
- Unlimited on-site within 25 miles of the Irvine office
- The 24/7 emergency phone line
- The POLARITY security stack
Priced separately
- Project work, at $285 an hour or $2,250 a day, quoted before work starts
- Major-incident response, scoped separately
- On-site beyond 25 miles, at $185 an hour
- Microsoft 365 licenses
- Cybersecurity and cloud services beyond the included stack
Before you call
What do people ask about our services?
What services does BRITECITY offer?
We offer managed IT services, cybersecurity (including ransomware protection and compliance), cloud services (Microsoft 365, Azure), help desk support (24/7 emergency response), business continuity and disaster recovery, VoIP phone systems, and strategic IT consulting. All services are month-to-month with no long-term contracts required.
What's included in your managed IT services?
You get the full package: 24/7 monitoring, cybersecurity (DNS filtering, email security, endpoint protection, dark web monitoring), backups, software updates, vendor help, and IT advice. Call our help desk anytime. You work with a team that knows your business.
Is cybersecurity included in managed IT?
POLARITY is required for BRITECITY managed IT clients, not an optional add-on. It covers the managed endpoint, email, identity, and user-security baseline. Published managed IT pricing is $157 per user, $17.85 per managed computer, and $16.90 per managed mailbox each month, with a $2,500 monthly floor.
Do you manage Microsoft 365?
Yes. BRITECITY is a Microsoft Solutions Partner. We manage Exchange, Teams, SharePoint, OneDrive, and licensing. Microsoft 365 licenses are billed separately from the $157 managed IT per-user rate.
Is BRITECITY flat-rate managed IT?
Yes. Published rates are $157 per user, $17.85 per managed computer, and $16.90 per managed mailbox each month, with a $2,500 monthly floor. The floor is the fit gate, not an 11-seat minimum. POLARITY cybersecurity is required. Agreements are month-to-month after onboarding.
What is the difference between break/fix IT and a fixed-fee managed agreement?
Break/fix IT bills when something fails, usually per incident or per hour, and work often starts only after someone reports a problem. A fixed-fee managed agreement pays a predictable monthly amount for ongoing monitoring, help desk support, maintenance, and the paired security and backup controls, whether or not an emergency is underway. Break/fix can look cheaper in quiet months and far more expensive during an outage, because every hour of triage is billable. A fixed-fee managed agreement turns technology operations into a budgetable operating expense, and for most organizations with 10 or more employees it lowers both downtime and total cost of ownership. BRITECITY’s managed IT model is month-to-month fixed monthly pricing published on britecity.com/pricing.
Not sure which service you need?
You do not have to work it out alone. Thirty minutes is enough to know whether we are the right fit for your Orange County business. If we are not, we will say so.
4 Executive Circle, Suite 190, Irvine, CA 92614. Emergencies, 24/7: (949) 243-7440
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