Co-Managed IT Services
It's our job to make you look like an IT hero.
You built your IT department. You know every quirk of every system. You don't need to be replaced. You need a team behind you. BRITECITY's co-managed IT gives your department the firepower of a 35-person engineering team while you stay in the driver's seat. We handle the overflow, the after-hours, the projects you can't get to. You get the credit.
Definition
Co-managed IT is a partnership where BRITECITY augments your existing IT department with specialized expertise, overflow support, and after-hours coverage. Your team stays in control. We fill the gaps, whether that's help desk overflow, cybersecurity, cloud migration, or strategic planning. Think of it as adding 35 engineers to your bench without adding 35 salaries to your budget.
We Get It
We've heard every concern. Here's the truth.
"Will they try to replace me?"
No. Our entire model is built on making you more effective. We report to you. We use your tools. We follow your processes. You present the wins to leadership.
"Will my team feel threatened?"
Your team will feel relieved. We take the 2 AM alerts, the password resets during your project sprints, and the vendor calls nobody wants to make.
"What if they don't know our systems?"
We onboard into YOUR environment. Your documentation, your ticketing system, your naming conventions. We learn your way, not the other way around.
"Will quality drop on outsourced tickets?"
Your SLAs. Your CSAT scores. We track everything transparently. If resolution quality dips, you see it in real time and we fix it.
Capabilities
Pick what you need. Leave the rest. Every service integrates with your existing environment.
Why Us
Other MSPs treat co-managed as a foot in the door to replace your team. We don't. Your IT department stays in charge. We report to you. Period.
Your team of 2-5 gets the depth of a 35-person engineering organization. Specialists in security, cloud, networking, and compliance. On call when you need them.
Our clients rate us 5.0 out of 5.0 because we actually do what we say. Read the reviews. They're from real IT Directors and business owners.
Verified from live ticket data, not marketing fiction. When your users need help, they get it fast.
No private equity. No corporate parent making decisions from another state. The people who own BRITECITY work here, in Irvine, and pick up the phone.
If we're not making you look good, fire us. We earn your business every month. That's how we keep a 5.0 rating.
Compare
| Capability | Co-Managed IT | Hire More Staff | Do Nothing |
|---|---|---|---|
| 24/7 coverage | - | - | |
| No recruiting/onboarding | - | ||
| Cybersecurity specialists | - | - | |
| Scales up/down on demand | - | ||
| Month-to-month terms | - | ||
| Your team stays in control | |||
| Strategic planning (vCIO) | - | - | |
| Predictable monthly cost | - |
Do Your Homework
We want you to vet us thoroughly. These resources will help.
FAQ
Next Step
Let's discuss how co-managed IT can help your team do more without burning out.