Assessment & Planning
We meet with your IT team to understand your environment, pain points, and where you need the most help.
Co-managed IT · Orange County
It's our job to make you look like an IT hero.
Co-managed IT for in-house teams of 11 or more: after-hours overflow and 24/7 help desk at $157/user, month-to-month. Book a 30-minute call.
How it works
Most co-managed engagements are fully operational within 2-3 weeks.
We meet with your IT team to understand your environment, pain points, and where you need the most help.
Together we decide which services you need: help desk, projects, vCIO, monitoring, or whatever makes sense.
We integrate with your ticketing system, documentation, and workflows. Your team stays in control.
Pricing note
Co-managed IT for in-house teams of 11 or more: after-hours overflow and 24/7 help desk at $157/user, month-to-month. Most engagements run $50-$150 per user per month depending on scope.
$157
Per user / month
After-hours overflow and 24/7 help desk.
$50-$150
Typical scope range
Help desk only vs. full support + security + vCIO.
11+
In-house teams
The model on this page.
Definition
You built your IT department. You know every quirk of every system. You don't need to be replaced. You need a team behind you.
Co-managed IT is a partnership where BRITECITY augments your existing IT department with specialized expertise, overflow support, and after-hours coverage. Your team stays in control. We fill the gaps, whether that's help desk overflow, cybersecurity, cloud migration, or strategic planning.
We Get It
We've heard every concern. Here's the truth.
"Will they try to replace me?"
No. Our entire model is built on making you more effective. We report to you. We use your tools. We follow your processes. You present the wins to leadership.
"Will my team feel threatened?"
Your team will feel relieved. We take the 2 AM alerts, the password resets during your project sprints, and the vendor calls nobody wants to make.
"What if they don't know our systems?"
We onboard into YOUR environment. Your documentation, your ticketing system, your naming conventions. We learn your way, not the other way around.
"Will quality drop on outsourced tickets?"
Your SLAs. Your CSAT scores. We track everything transparently. If resolution quality dips, you see it in real time and we fix it.
Capabilities
Pick what you need. Leave the rest. Every service integrates with your existing environment.
Common Question
Working-level admin access to every tool involved in managing your environment, SentinelOne, Cisco Umbrella, Check Point Harmony, ConnectWise RMM, ScreenConnect, IT Glue, Mac device management, and more. See the full role and permission breakdown for each platform.
See platform access referenceWhy Us
Other MSPs treat co-managed as a foot in the door to replace your team. We don't. Your IT department stays in charge. We report to you. Period.
Your team of 2-5 gets the depth of a 35-person engineering organization. Specialists in security, cloud, networking, and compliance. On call when you need them.
Our clients rate us 5.0 out of 5.0 because we actually do what we say. Read the reviews. They're from real IT Directors and business owners.
Verified from live ticket data, not marketing fiction. When your users need help, they get it fast.
No private equity. No corporate parent making decisions from another state. The people who own BRITECITY work here, in Irvine, and pick up the phone.
If we're not making you look good, fire us. We earn your business every month. That's how we keep a 5.0 rating.
Compare
| Capability | Co-Managed IT | Hire More Staff | Do Nothing |
|---|---|---|---|
| 24/7 coverage | - | - | |
| No recruiting/onboarding | - | ||
| Cybersecurity specialists | - | - | |
| Scales up/down on demand | - | ||
| Month-to-month terms | - | ||
| Your team stays in control | |||
| Strategic planning (vCIO) | - | - | |
| Predictable monthly cost | - |
True Cost
Here is a realistic cost comparison for a 50-person Orange County business evaluating co-managed IT versus hiring additional staff or fully outsourcing.
| Cost Factor | Co-Managed IT | Hire 2 More Staff | Fully Outsourced |
|---|---|---|---|
| Monthly cost (50 users) | $2,500-$7,500 | $18,000-$25,000 | $7,850 ($157/user) |
| Annual cost | $30,000-$90,000 | $216,000-$300,000 | $94,200 |
| 24/7 coverage included | Yes | No (requires 3+ hires) | Yes |
| Security specialists | Included | $120,000+/yr per hire | Included |
| Ramp-up time | 2-3 weeks | 3-6 months to recruit | 2-3 weeks |
| Contract terms | Month-to-month | At-will employment | Month-to-month |
| Your team stays in control | Yes | Yes | No |
Based on Orange County market rates. Staff costs include salary, benefits, and recruiting fees. BRITECITY co-managed IT pricing starts at $50/user/month. Fully managed IT is $157/user/month. Call 949-243-7440 for a custom quote.
Do Your Homework
We want you to vet us thoroughly. These resources will help.
FAQ
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Answer a few questions about your environment and coverage needs. We’ll come to the first conversation prepared.
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Let's discuss how co-managed IT can help your team do more without burning out.