Dispatch Anywhere
On-Site IT Support in Orange County
On-site IT support in Orange County. Managed IT is $157/user plus $17.85/managed computer and $16.90/managed mailbox, with a $2,500/month floor. The floor is the fit gate, not headcount. See /pricing or /book-a-call.
> How BRITECITY On-Site Support Works
On-site IT support is included in the BRITECITY support agreement for Zone 1 clients within 25 miles of our Orange County office, no travel charge, no hourly billing. Zone 2 clients beyond 25 miles get a vetted local certified technician dispatched and managed by BRITECITY end-to-end, billed door-to-door at an hourly rate. You never deal directly with a third-party.
Included inside 25 miles
On-site is covered by your BRITECITY support agreement for Zone 1 clients. No travel charge. No hourly billing. Beyond 25 miles, hourly door-to-door.
Single point of contact
BRITECITY manages everything. You never deal directly with a third-party technician.
Two-Zone Model
How Coverage Works
Zone 1 clients within 25 miles of our Orange County office get direct on-site support from BRITECITY engineers, included in your support agreement at no additional charge. Zone 2 clients at 26+ miles are served by a vetted local technician already in your area, billed door-to-door at an hourly rate.
| Zone | Radius | Technician | Billing |
|---|---|---|---|
| Zone 1 | 0 to 25 Miles | BRITECITY Engineers | Included in support agreement |
| Zone 2 | 26+ Miles | Local Certified Technician | Hourly, door-to-door |
Process
Remote First. On-Site When It Counts.
Before dispatching anyone, our engineers attempt to resolve your issue remotely. Most problems get solved faster this way and at no additional cost. When a physical presence is genuinely needed, we dispatch quickly and keep you informed every step of the way.
Projects
Budget first. On-site when the job needs it.
Project assessments start on a call. We confirm the work and a ballpark budget before anyone drives. Outside 25 miles, an on-site assessment visit is billed at the same door-to-door hourly rate as other Zone 2 on-site work.
Confirm the ballpark
Before anyone drives, we ask whether the job is even in range. If $10-15k is not reasonable, we reshape the plan on the call.
Scope remotely first
Photos, a floor plan, and a working session cover most project assessments. No wasted visit.
On-site only when needed
Office moves and physical walkthroughs outside 25 miles are Zone 2 on-site: billed hourly, door-to-door. A vetted local certified technician can walk the space. You still have one point of contact at BRITECITY.
SLA
On-Site Scheduling
- Scheduling target
- Best-effort within 48 business hours of approval
- SLA scope
- Dispatch scheduling only. Not issue resolution time.
- Factors affecting timing
- Local technician availability and required certifications
- Client requirements
- Approval confirmed. Site access ready at scheduled time.
FAQ
On-site questions
How does BRITECITY price on-site IT support?
$157/user + $17.85/managed computer + $16.90/managed mailbox, $2,500/month floor. The floor is the fit gate, not headcount. See /pricing or /book-a-call. On-site support is included in your BRITECITY support agreement for Zone 1 clients within 25 miles of our Orange County office. Zone 2 clients beyond 25 miles are billed door-to-door at an hourly rate.
Do you charge for travel?
No travel charge inside 25 miles of our Orange County office, on-site is included in your support agreement. Outside 25 miles, a vetted local technician is dispatched and billed hourly, door-to-door.
Who shows up on-site?
Inside 25 miles, a BRITECITY engineer is dispatched. Outside 25 miles, a vetted local certified technician already in your area is dispatched. BRITECITY manages the entire engagement, you never deal directly with a third-party technician.
How quickly can you schedule on-site dispatch?
On-site dispatch is scheduled on a best-effort basis within 48 business hours of approval. This SLA covers scheduling only, not issue resolution time, and depends on local technician availability and required certifications.
Is an on-site project assessment included?
Day-to-day on-site support is included inside 25 miles. A project assessment visit outside that radius, including office moves and physical walkthroughs, is billed at the same door-to-door hourly rate as other Zone 2 on-site work. We confirm a ballpark budget with you before anyone drives.
Do you check budget before sending someone on-site for a project?
Yes. Most project scoping starts remotely. We ask whether a ballpark range is reasonable for you, for example whether $10-15k is even in range, then only dispatch on-site when the job needs a walkthrough.
Need Coverage?
Questions about your coverage zone?
Contact BRITECITY and we will confirm your zone, whether a project assessment visit is billable, and the expected dispatch window before any work begins.