Dispatch Anywhere
Wherever you are, we have you covered. On-site is included in your support agreement inside 25 miles of our Orange County office. Beyond that, hourly dispatch with one point of contact.
On-site IT support is included in the BRITECITY support agreement for Zone 1 clients within 25 miles of our Orange County office — no travel charge, no hourly billing. Zone 2 clients beyond 25 miles get a vetted local certified technician dispatched and managed by BRITECITY end-to-end, billed door-to-door at an hourly rate. You never deal directly with a third-party.
On-site is covered by your BRITECITY support agreement for Zone 1 clients. No travel charge. No hourly billing. Beyond 25 miles, hourly door-to-door.
BRITECITY manages everything. You never deal directly with a third-party technician.
Two-Zone Model
Zone 1 clients within 25 miles of our Orange County office get direct on-site support from BRITECITY engineers — included in your support agreement at no additional charge. Zone 2 clients at 26+ miles are served by a vetted local technician already in your area, billed door-to-door at an hourly rate.
| Zone | Radius | Technician | Billing |
|---|---|---|---|
| Zone 1 | 0 to 25 Miles | BRITECITY Engineers | Included in support agreement |
| Zone 2 | 26+ Miles | Local Certified Technician | Hourly, door-to-door |
Process
Before dispatching anyone, our engineers attempt to resolve your issue remotely. Most problems get solved faster this way and at no additional cost. When a physical presence is genuinely needed, we dispatch quickly and keep you informed every step of the way.
SLA
Need Coverage?
Contact BRITECITY and we will confirm your zone and expected dispatch window before any work begins.