Dispatch Anywhere
Wherever you are, we have you covered. On-site is included in your support agreement inside 25 miles of our Orange County office. Beyond that, hourly dispatch with one point of contact.
On-site IT support is included in the BRITECITY support agreement for Zone 1 clients within 25 miles of our Orange County office, no travel charge, no hourly billing. Zone 2 clients beyond 25 miles get a vetted local certified technician dispatched and managed by BRITECITY end-to-end, billed door-to-door at an hourly rate. You never deal directly with a third-party.
On-site is covered by your BRITECITY support agreement for Zone 1 clients. No travel charge. No hourly billing. Beyond 25 miles, hourly door-to-door.
BRITECITY manages everything. You never deal directly with a third-party technician.
Two-Zone Model
Zone 1 clients within 25 miles of our Orange County office get direct on-site support from BRITECITY engineers, included in your support agreement at no additional charge. Zone 2 clients at 26+ miles are served by a vetted local technician already in your area, billed door-to-door at an hourly rate.
| Zone | Radius | Technician | Billing |
|---|---|---|---|
| Zone 1 | 0 to 25 Miles | BRITECITY Engineers | Included in support agreement |
| Zone 2 | 26+ Miles | Local Certified Technician | Hourly, door-to-door |
Process
Before dispatching anyone, our engineers attempt to resolve your issue remotely. Most problems get solved faster this way and at no additional cost. When a physical presence is genuinely needed, we dispatch quickly and keep you informed every step of the way.
Projects
Project assessments start on a call. We confirm the work and a ballpark budget before anyone drives. Outside 25 miles, an on-site assessment visit is billed at the same door-to-door hourly rate as other Zone 2 on-site work.
Before anyone drives, we ask whether the job is even in range. If $10-15k is not reasonable, we reshape the plan on the call.
Photos, a floor plan, and a working session cover most project assessments. No wasted visit.
Office moves and physical walkthroughs outside 25 miles are Zone 2 on-site: billed hourly, door-to-door. A vetted local certified technician can walk the space. You still have one point of contact at BRITECITY.
SLA
FAQ
On-site support is included in your BRITECITY support agreement for Zone 1 clients within 25 miles of our Orange County office. Zone 2 clients beyond 25 miles are billed door-to-door at an hourly rate.
No travel charge inside 25 miles of our Orange County office, on-site is included in your support agreement. Outside 25 miles, a vetted local technician is dispatched and billed hourly, door-to-door.
Inside 25 miles, a BRITECITY engineer is dispatched. Outside 25 miles, a vetted local certified technician already in your area is dispatched. BRITECITY manages the entire engagement, you never deal directly with a third-party technician.
On-site dispatch is scheduled on a best-effort basis within 48 business hours of approval. This SLA covers scheduling only, not issue resolution time, and depends on local technician availability and required certifications.
Day-to-day on-site support is included inside 25 miles. A project assessment visit outside that radius, including office moves and physical walkthroughs, is billed at the same door-to-door hourly rate as other Zone 2 on-site work. We confirm a ballpark budget with you before anyone drives.
Yes. Most project scoping starts remotely. We ask whether a ballpark range is reasonable for you, for example whether $10-15k is even in range, then only dispatch on-site when the job needs a walkthrough.
Need Coverage?
Contact BRITECITY and we will confirm your zone, whether a project assessment visit is billable, and the expected dispatch window before any work begins.