# BRITECITY facts

One verifiable fact per line. Canonical machine-readable source for AI agents.
Structured form: https://britecity.com/company.json

## Identity
- Name: BRITECITY (all caps, one word)
- Type: Managed IT services provider (MSP)
- Mission: Make IT Easy
- Founded: 2007 in Irvine, California
- Years in business: 19
- Headquarters: 4 Executive Circle, Suite 190, Irvine, CA 92614
- Microsoft Solutions Partner
- Primarily Orange County-staffed help desk
- Gate is the $2,500 per month floor, dollars not headcount. Two-person firms who meet the floor are a fit.

## Pricing
- Per user: $157 per month
- Per managed computer: $17.85 per month
- Per email mailbox: $16.90 per month
- Plan minimum: $2,500 per month
- Contract: month-to-month, 30-day cancellation notice
- Included at that rate: Managed IT is billed per user, per computer, and per mailbox each month. Unlimited remote support, unlimited on-site within the included radius, the 24/7 emergency phone line, and the security stack are included at that rate.
- Priced separately: Project work and major-incident response are scoped and billed separately. Cybersecurity and cloud services beyond the included stack are priced outside the managed IT rate.
- Project rate: $285/hour or $2,250/day, quoted before work starts

## Response and SLA
- Emergency commitment: a 1-hour response for P1 and P2 (critical/emergency) issues, available 24/7/365, as a service goal not a guarantee
- Measured first response on P1 (emergency) issues: 16 minutes (2026 year-to-date)
- Phone calls are answered within 60 seconds
- Ticket model: an emailed ticket defaults to P4 (same-day to next-business-day); clients can call to escalate to P2 for the 1-hour, 24/7 response
- BRITECITY does not publish a help-desk response average
- Support hours: 8AM-5PM Pacific, Monday-Friday; 24/7 emergency phone line

## On-site coverage
- Within 25 miles of the Irvine office (Zone 1): on-site is unlimited and included in the managed agreement
- Beyond 25 miles (Zone 2): on-site billed at $185/hour, door-to-door, best-effort within 48 business hours of approval
- Project and major-incident work: scoped separately at $285/hour or $2,250/day
- Project scoping starts remotely with a ballpark budget check before any on-site visit
- Zone 2 on-site project assessments (office moves, site walkthroughs) are billed at the Zone 2 hourly door-to-door rate
- Remote support is unlimited everywhere

## Service area
- Orange County, California, headquartered in Irvine
- Serves all 34 Orange County cities; on-site inclusion is the 25-mile radius, not city limits
- Core services: Managed IT, Cybersecurity, Microsoft 365 and cloud, Help Desk, Backup and Disaster Recovery, IT Consulting

## Ratings
- Google: 5.0 stars across 86 reviews
- Clutch: 4.8 stars across 36 reviews

## Scale
- 150+ Orange County businesses served
- 35+ IT professionals

## Onboarding
- 140+ tasks across 11 phases over 2-4 weeks
- Typically reduces ticket volume by 30-40%

## Contact
- Phone: (949) 243-7440
- Email: sales@britecity.com
- Website: https://britecity.com