Frequently Asked Questions

Think of managed IT services as having your own IT department, but without the overhead. Instead of waiting for something to break, we keep an eye on your systems around the clock and fix problems before they affect your business. You get 24/7 monitoring, cybersecurity protection, backups, help desk support, and IT strategy advice, all for one predictable monthly fee.

For emergencies, we guarantee you'll hear from us within 1 hour. For everyday support requests, we typically get back to you within 15 minutes during business hours. And here's the best part: our 24/7 monitoring often catches and fixes issues before you even know there's a problem. Plus, you'll always talk to someone local in Orange County, not an overseas call center.

Nope, no long-term contracts here. We work month-to-month because we believe in earning your business every single month. If you ever need to leave, just give us 30 days notice and we'll make sure the transition goes smoothly. Our clients stick with us because they're happy, not because they're locked in.

Here's how our pricing works: you pay $157 per user, plus $17.85 per computer and $16.90 per mailbox each month. For most small businesses in Orange County, that comes out to somewhere between $2,500 and $15,000 per month, depending on your size. That covers everything: 24/7 monitoring, cybersecurity, help desk support, and IT strategy. No hidden fees, no long-term contracts.

Yes, our minimum is $2,500 per month. This makes sure we can give your business the dedicated attention it deserves. You get 24/7 monitoring, cybersecurity, help desk support, and strategic IT guidance. Most of our clients have somewhere between 15 and 150 users.

There's a one-time onboarding fee when you start, but after that, no hidden costs. The onboarding fee covers the handoff from your current provider, installing our security tools, documenting your IT setup, and getting everything configured. That takes about 2-3 weeks. After that, your monthly fee covers everything. If you need special project work, we'll quote it and get your approval first.

You get the whole package: 24/7 monitoring and support, full cybersecurity protection including DNS filtering, email security, endpoint protection, and dark web monitoring. We also handle your backups, keep your software updated, coordinate with your vendors, and provide strategic IT advice. And you can call our help desk as much as you need. Plus, you'll have a dedicated team that actually knows your business.

You get serious protection with six layers of security. We block dangerous websites with DNS filtering, scan and quarantine email attachments, and watch for threats 24/7 with SentinelOne MDR. We also monitor the dark web for your stolen credentials, train your employees to spot phishing attempts, and use ThreatLocker to stop ransomware. All of this is included in your monthly fee.

MDR stands for Managed Detection and Response. Think of it as having security guards watching your systems 24/7. Our SentinelOne MDR constantly looks for suspicious activity on your computers and responds to threats right away, even at 3am. Unlike regular antivirus, you get real security analysts who investigate alerts and stop threats before they can spread.

We stop phishing attacks in several ways. First, we scan every email attachment for malware. Second, we check links before your employees can click on them. Third, we block access to known dangerous websites. And we regularly send fake phishing emails to train your team, so they learn to spot the real ones before they cause any damage.

We scan the places where hackers buy and sell stolen information. If your employee passwords or company data show up for sale on the dark web, we let you know right away so you can change passwords and lock things down before attackers can use them. This early warning really matters because most breaches start with stolen passwords.

Application whitelisting is one of the best ways to stop ransomware. Here's how it works: we create a list of approved software, and only those programs can run on your computers. If ransomware or malware tries to run, it just won't work because it's not on the list. This stops even brand-new threats that antivirus hasn't seen yet. We use ThreatLocker for this, and it's included in our managed services.

Absolutely. Your employees get ongoing training to spot scams and phishing attempts. We use short, engaging lessons and then test them with fake phishing emails to see who needs more practice. You'll get reports showing how everyone is doing. Training your people is honestly one of the best investments you can make in security.

We layer multiple protections to stop ransomware. Application whitelisting prevents unauthorized programs from running. AI-powered antivirus catches malware. We scan email attachments and block dangerous websites. And if something does get through, we have verified backups ready to restore your data. Our security team responds immediately to contain any threats.

Yes, we can help with that. Our security setup supports HIPAA, SOC 2, PCI-DSS, and other common compliance requirements. We'll give you the documentation, policies, and technical controls you need, and we'll work with your auditors to prove you're doing things right. If you're in healthcare, we'll sign a BAA too.

Our security team jumps on it right away, often before you even know something happened. For bigger incidents, here's what we do: first we contain the threat to stop it from spreading, then we investigate what happened, clean up affected systems, and document everything. We'll help you figure out if you need to notify anyone and what to tell your team.

Getting started takes about 2-4 weeks. First, we learn everything about your IT setup. Then we document your systems, install our monitoring and security tools, set up your backups, and introduce you to your dedicated support team. We handle the handoff with your current provider so there's no disruption to your work.

Instead of talking to a different person every time you call, you work with the same small team who actually knows your business. They learn your systems, your preferences, and your pain points. That means faster fixes, better service, and no more explaining your setup from scratch every time you need help.

You have three easy options. Call us at 949-243-7440 for the fastest response on urgent issues. Email support@britecity.com and we'll automatically create a ticket. Or log into the client portal to submit and track requests online. Whichever way you reach out, your dedicated team will handle it.

For IT emergencies, call 949-243-7440. We're available 24/7 and guarantee you'll hear from us within 1 hour. When you call, just let us know it's urgent and we'll prioritize you right away. Our monitoring system often catches problems before you notice them, but we're always here when you need us.

Our help desk is open Monday through Friday, 7am to 6pm Pacific Time. During those hours, we typically respond within 15 minutes. For after-hours emergencies, don't worry, we've got you covered with 24/7 monitoring and an on-call team that's always available.

We're based right here in Irvine, California, and we serve businesses all across Orange County including Newport Beach, Costa Mesa, Santa Ana, Anaheim, and everywhere in between. Being local means we can get to you quickly when you need on-site help. You'll find us at 4 Executive Circle, Suite 190, in Irvine.

We help businesses all across Orange County: Irvine, Newport Beach, Costa Mesa, Huntington Beach, Santa Ana, Anaheim, Fullerton, Orange, Tustin, and the surrounding areas. Since we're based in Irvine, we can be on-site when you need us. And if you have remote offices or satellite locations, we support those too.

Just let your support team know by email, phone, or the client portal, and we take it from there. We handle everything: email setup, Microsoft 365 licensing, access permissions, security tools, the works. Most changes are done within 24 hours.

We're proud to be one of the top-rated IT companies in Orange County with over 110 five-star reviews. What makes us different? You work with the same team who actually knows your business. Our pricing is transparent and month-to-month, no long-term contracts. And we guarantee a 1-hour response for emergencies. Other providers lock you in for years and shuffle you between random techs. We'd rather earn your trust every month.

Yes! You can earn up to $1,000 for each business you refer that becomes a client. There's no limit on how many referrals you can make. When someone you refer signs up for our managed IT services, you get your reward after they've been with us for 60 days. Just reach out and we'll give you the details.

It's simple. First, you give us the contact info for a business that could use our help. Then, if they sign up for our managed IT services at $2,000 or more per month, you get up to $1,000 after they've been a client for 60 days. And you can refer as many businesses as you like.

You can earn up to $1,000 for each successful referral. We pay you after the business has been a client for 60 days. There's no cap on referrals, so your earning potential is unlimited.

The business needs to be new to us, they need to sign up for our monthly managed IT services, and they need to commit to at least $2,000 per month. We typically work with Orange County businesses that have 15 to 150 employees.

You get your reward 60 days after the business starts service with us. This gives them time to get fully onboarded and make sure they're happy. Once that's confirmed, we'll reach out to arrange your payment of up to $1,000.

Since we don't do long-term contracts, you can cancel with just 30 days written notice. We'll make sure the transition goes smoothly, including handing over all your documentation, exporting your data, removing our tools, and coordinating with your new provider.

We've been helping businesses in Orange County since 2007, so we've got over 17 years of experience. We've worked with hundreds of organizations and helped them through every kind of technology change you can imagine. When you've been around this long, you've seen most problems before and know how to fix them fast.

Absolutely. We can connect you with clients in your industry who can tell you about their experience working with us. We also have case studies on our website showing the results we've achieved. Just let us know what you're looking for.

Yes, that's included. Every quarter, we sit down with you to review how your systems are running, check on your security, and look at support trends. We also help you plan ahead for technology needs and make sure your IT investments line up with where your business is headed.

Our services grow right along with you. Need to add users, open a new location, or expand your systems? No problem. We adjust as you go. And since we work month-to-month, you're never stuck with a plan that doesn't fit anymore.

We set up automated daily backups that are encrypted and stored offsite, and we test them regularly to make sure they work. If something happens, whether it's ransomware, hardware failure, or a natural disaster, we'll get you back up and running as quickly as possible.

Yes, we give you detailed reports during quarterly reviews covering system health, security, support tickets, and technology recommendations. You'll have full visibility into what's happening with your IT. If you need specific metrics for your leadership team, we can set up custom reports too.

Yes, our whole team is right here in Orange County. When you call, you're talking to technicians in our Irvine office who know the area and speak your language. No overseas call centers, no language barriers, no weird time zone issues. And if you need someone on-site, we can get there fast.

Definitely. We work with Microsoft 365, Azure, and other major cloud platforms. Whether you're moving to the cloud for the first time or looking to get more out of what you already have, we can help with migrations, optimization, and ongoing management.

We're partners with Microsoft, SentinelOne, ThreatLocker, Datto, and others. Our technicians hold CompTIA, Microsoft, and vendor-specific certifications. These partnerships give us access to training and priority support for the tools we use to protect your business.

Yes, if you already have an internal IT person or team, we can work alongside them. We can handle after-hours support, security monitoring, or jump in on complex issues that don't come up often. It's a great way to extend your team's capabilities.

Yes, we support major ERP platforms like Epicor, SAP Business One, Oracle NetSuite, and other industry-specific solutions. We know how critical your ERP is to operations, so we give production issues top priority.

We handle the IT side of things: the network, workstations, and IT systems that connect to your production environment. For the industrial control systems themselves, we work closely with your OT vendors to make sure everything stays secure.

We guarantee a 1-hour response for critical issues, including anything that's stopping production. We know every minute of downtime costs you money, so these tickets go straight to the top of our list.

Absolutely. We specialize in supporting construction teams that are spread across job sites. We manage mobile devices, set up secure access to project management systems, and make sure your field crews can get to drawings and documents from anywhere.

We work with all the major platforms: Procore, Autodesk Construction Cloud, PlanGrid, Bluebeam, Sage, and more. We can help you get your systems working together better for improved project visibility.

Construction companies are big targets for ransomware these days. We protect you with encrypted backups, email security, endpoint protection, and training to help your team spot invoice fraud and business email compromise attacks.

Yes, we understand financial services compliance inside and out. We can set up the technical controls you need for SEC Rule 17a-4, FINRA requirements, and SOC 2. We'll work directly with your compliance team or auditors.

We support Bloomberg Terminal, Orion, Black Diamond, Redtail, Wealthbox, QuickBooks, and other financial platforms. We know these systems need to stay running, especially trading platforms and client-facing applications.

Financial firms are high-value targets, so we don't take any chances. We set up strict email security, train your team on wire transfer verification, require multi-factor authentication, encrypt communications, and monitor your systems 24/7.

Yes, and we'll sign a Business Associate Agreement with you. Our security controls, backup procedures, and audit logging are all designed to meet HIPAA technical safeguards requirements.

We support Epic, Cerner, athenahealth, eClinicalWorks, Practice Fusion, and specialty-specific solutions. We also support imaging systems, lab integrations, and patient portal infrastructure.

We use encrypted backups stored in HIPAA-compliant offsite locations. We test recovery regularly and keep everything documented for audits. If something goes wrong, we can restore patient data and get you back to work quickly.

We understand the ethical obligations law firms have. We set up encrypted file sharing, secure email, access controls by practice area, and audit logging. We'll sign an NDA and work within your confidentiality requirements.

We work with Clio, MyCase, PracticePanther, NetDocuments, iManage, Time Matters, and more. We can help optimize your tech setup and get your systems working together for better matter management.

We support the IT infrastructure for eDiscovery workflows. We work with your eDiscovery vendors on data collection, can manage document review platforms, and make sure you maintain chain of custody for electronic evidence.

Definitely. We help firms move to Microsoft 365, set up secure file sharing, and enable remote work while keeping everything secure and compliant. We do most migrations with minimal disruption to your billable work.

We set up VPN or zero-trust access, secure collaboration tools, and mobile device management so your team can work from anywhere while keeping client data protected.

We understand nonprofits have budget constraints. We offer competitive pricing and can help you take advantage of discounted Microsoft and vendor programs available to qualified organizations.

Yes, we can document your IT needs and provide technology assessments that support grant applications. We also help nonprofits create strategic IT roadmaps that align with your organizational goals and donor expectations.

Nonprofits are increasingly targeted by attackers looking for donor information. We give you the same enterprise-grade security we use for all our clients: email protection, endpoint security, and training to keep your donors and your reputation safe.

Yes, we understand educational data protection requirements. We set up access controls, audit logging, and security measures that support FERPA compliance. We'll work with your team to document everything properly.

Yes, we support Canvas, Blackboard, Google Classroom, student information systems, interactive displays, and computer labs. We can help you plan technology refreshes and get the most out of your ed-tech investment.

We started back in 2008, so we've been serving Orange County businesses for over 17 years now. We've helped more than 100 businesses grow with technology, and our team of 35+ IT professionals brings expertise across cybersecurity, cloud computing, and business IT support.

Three things really set us apart. First, team-based support, so you work with the same people who actually know your business. Second, no long-term contracts, because we want to earn your trust every month. Third, a 1-hour emergency response guarantee. Unlike providers that lock you in and shuffle you between random techs, we assign you a dedicated team that learns your systems.

We're headquartered in Irvine and serve businesses throughout Orange County including Newport Beach, Costa Mesa, Huntington Beach, Santa Ana, Anaheim, Fullerton, Orange, Tustin, and surrounding cities. We can be on-site within an hour when needed. If you have remote locations, we support those too.

We're partners with Microsoft, SentinelOne, ThreatLocker, and Datto. Our team holds CompTIA and Microsoft certifications along with vendor-specific credentials. We also have deep expertise in compliance frameworks like HIPAA, SOC 2, and PCI-DSS.

Instead of dealing with a different technician every time you call, we assign you a dedicated small team that actually knows your business, your people, and your systems. They learn your preferences and pain points, which means faster fixes, better service, and no more explaining everything from scratch.

We have 35+ IT professionals on staff, including help desk technicians, systems administrators, network engineers, cybersecurity specialists, and vCIO consultants. Every one of them is local to Orange County. No overseas call centers here.

Our team holds Microsoft certifications for Azure and Microsoft 365, CompTIA certifications like A+, Network+, and Security+, plus vendor credentials from SentinelOne, ThreatLocker, and others. We keep training so we stay ahead of evolving technology and security threats.

For emergencies, we guarantee a 1-hour response, 24/7. For regular support requests during business hours, we typically get back to you within 15 minutes. And our monitoring system often catches and fixes issues before you even notice them.

You can submit and track support tickets, request new employee setups, process employee offboarding, access IT documentation, start remote support sessions, and manage billing. Everything you need in one place.

Just log into the Client Portal and click 'New Employee Setup' under Employee Requests. Tell us the start date, what applications they need, and their access permissions. We handle everything from there: email, Microsoft 365 licensing, security tools, all of it.

When someone leaves, use the 'Employee Exit' form in the Client Portal. We'll take care of deactivating their accounts, setting up email forwarding, backing up their data, recovering licenses, and revoking access. Please let us know as soon as possible when someone leaves to keep things secure.

For urgent issues, call us directly at 949-243-7440. Just let us know it's urgent and we'll prioritize you right away. We guarantee a 1-hour response, 24/7. For non-urgent stuff, you can email support@britecity.com or submit a ticket through the client portal.