Frequently Asked Questions

Think of it as your own IT team, without the overhead. We watch your systems 24/7 and fix problems before they hurt your business. You get monitoring, cybersecurity, backups, help desk support, and IT advice. All for one monthly fee.

Call us for emergencies and we respond within 1 hour, 24/7. During business hours (8am-5pm Pacific), we reply in about 15 minutes. Our monitoring catches many issues before you notice them. You always talk to someone local in Orange County.

Nope. We work month-to-month. We believe in earning your trust every month. Want to leave? Just give us 30 days notice. We'll make the switch easy. Our clients stay because they're happy, not locked in.

You pay $157 per user, $17.85 per computer, and $16.90 per mailbox each month. Most Orange County businesses pay $2,500 to $15,000 monthly. This covers 24/7 monitoring, cybersecurity, and help desk. No hidden fees. No long-term contracts.

Yes, our minimum is $2,500 per month. This lets us give your business the attention it needs. You get 24/7 monitoring, cybersecurity, help desk, and IT guidance. Most of our clients have 15 to 150 users.

No. Project work like office moves, server migrations, and major upgrades is quoted and billed separately. Your monthly fee covers day-to-day IT support, monitoring, and cybersecurity. We'll always get your approval before starting any project work.

There's a one-time onboarding fee, but no hidden costs after that. The fee covers the handoff from your old provider, our security tools, and setup. This takes 2-3 weeks. After that, your monthly fee covers everything. Project work gets quoted and approved first.

You get the full package: 24/7 monitoring, cybersecurity (DNS filtering, email security, endpoint protection, dark web monitoring), backups, software updates, vendor help, and IT advice. Call our help desk anytime. You work with a team that knows your business.

You get six layers of security. DNS filtering blocks bad websites. Email scanning catches threats. SentinelOne MDR watches for attacks 24/7. We check the dark web for stolen passwords. We train your team to spot phishing. ThreatLocker stops ransomware. All included in your monthly fee.

MDR means Managed Detection and Response. Think of it as security guards for your systems, 24/7. SentinelOne MDR spots threats and responds fast, even at 3am. Unlike basic antivirus, real analysts investigate alerts and stop threats before they spread.

We block phishing in several ways. We scan email attachments for malware. We check links before your team clicks. We block dangerous websites. We send fake phishing tests to train your staff, so they spot real attacks before damage occurs.

We scan places where hackers sell stolen data. If your passwords show up for sale, we tell you right away. You can change them before attackers strike. This matters because most breaches start with stolen passwords.

It's one of the best ways to stop ransomware. We make a list of approved software. Only those programs can run. If malware tries to run, it fails because it's not on the list. This stops new threats that antivirus has never seen. We use ThreatLocker, included in our services.

Yes. Your team gets ongoing training to spot scams. We use short lessons and test them with fake phishing emails. You get reports showing how everyone does. Training your people is one of the best security investments you can make.

We layer multiple protections to stop ransomware. Application whitelisting prevents unauthorized programs from running. AI-powered antivirus catches malware. We scan email attachments and block dangerous websites. And if something does get through, we have verified backups ready to restore your data. Our security team responds immediately to contain any threats.

Yes. Our setup supports HIPAA, SOC 2, PCI-DSS, and other rules. We give you the docs, policies, and controls you need. We work with your auditors. If you're in healthcare, we'll sign a BAA.

Our team jumps on it fast, often before you know. For big incidents, we contain the threat first. Then we investigate, clean up systems, and document everything. We help you decide who to notify and what to tell your staff.

Getting started takes 2-4 weeks. First, we learn your IT setup. Then we document your systems, install our tools, set up backups, and meet your new team. We handle the handoff with your old provider. No disruption to your work.

You work with the same small team every time. They know your business, systems, and pain points. That means faster fixes and better service. No more explaining your setup from scratch each time you call.

You have three easy options. Call us at 949-243-7440 for the fastest response on urgent issues. Email support@britecity.com and we'll automatically create a ticket. Or log into the client portal to submit and track requests online. Whichever way you reach out, your dedicated team will handle it.

For IT emergencies, call 949-243-7440. When you call, we guarantee a 1-hour response, 24/7. Just let us know it's urgent and we'll prioritize you right away. Our monitoring system often catches problems before you notice them, but we're always here when you need us.

Our help desk is open Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. During those hours, we typically respond within 15 minutes. For after-hours emergencies, call us and our on-call team will respond within 1 hour. Our 24/7 monitoring catches many issues automatically.

We're based right here in Irvine, California, and we serve businesses all across Orange County including Newport Beach, Costa Mesa, Santa Ana, Anaheim, and everywhere in between. Being local means we can get to you quickly when you need on-site help. You'll find us at 4 Executive Circle, Suite 190, in Irvine.

We help businesses all across Orange County: Irvine, Newport Beach, Costa Mesa, Huntington Beach, Santa Ana, Anaheim, Fullerton, Orange, Tustin, and the surrounding areas. Since we're based in Irvine, we can be on-site when you need us. And if you have remote offices or satellite locations, we support those too.

Just let your support team know by email, phone, or the client portal, and we take it from there. We handle everything: email setup, Microsoft 365 licensing, access permissions, security tools, the works. Most changes are done within 24 hours.

We're one of the top-rated IT companies in Orange County with 110+ five-star reviews. What makes us different? You work with a team who knows your business. Clear pricing, month-to-month, no contracts. 1-hour emergency response. Other providers lock you in and shuffle you between random techs. We earn your trust monthly.

Yes! You can earn up to $1,000 for each business you refer that becomes a client. There's no limit on how many referrals you can make. When someone you refer signs up for our managed IT services, you get your reward after they've been with us for 60 days. Just reach out and we'll give you the details.

It's simple. First, you give us the contact info for a business that could use our help. Then, if they sign up for our managed IT services at $2,000 or more per month, you get up to $1,000 after they've been a client for 60 days. And you can refer as many businesses as you like.

You can earn up to $1,000 for each successful referral. We pay you after the business has been a client for 60 days. There's no cap on referrals, so your earning potential is unlimited.

The business needs to be new to us, they need to sign up for our monthly managed IT services, and they need to commit to at least $2,000 per month. We typically work with Orange County businesses that have 15 to 150 employees.

You get your reward 60 days after the business starts service with us. This gives them time to get fully onboarded and make sure they're happy. Once that's confirmed, we'll reach out to arrange your payment of up to $1,000.

Since we don't do long-term contracts, you can cancel with just 30 days written notice. We'll make sure the transition goes smoothly, including handing over all your documentation, exporting your data, removing our tools, and coordinating with your new provider.

We've served Orange County since 2007. That's 17+ years of experience. We've helped hundreds of businesses through all kinds of tech changes. When you've been around this long, you've seen most problems before.

Absolutely. We can connect you with clients in your industry who can tell you about their experience working with us. We also have case studies on our website showing the results we've achieved. Just let us know what you're looking for.

Yes, it's included. Each quarter, we review your systems, check security, and look at support trends. We help you plan ahead and make sure your IT spending fits your business goals.

Our services grow right along with you. Need to add users, open a new location, or expand your systems? No problem. We adjust as you go. And since we work month-to-month, you're never stuck with a plan that doesn't fit anymore.

We run daily backups that are encrypted and stored offsite. We test them often to make sure they work. If ransomware, hardware, or a disaster hits, we get you back up fast.

Yes. Quarterly reviews cover system health, security, tickets, and tech advice. You'll see what's happening with your IT. Need custom reports for leadership? We can set those up too.

Yes. Our whole team is in Orange County. When you call, you talk to techs in our Irvine office. No overseas centers, no language barriers, no time zone issues. Need someone on-site? We get there fast.

Yes. We work with Microsoft 365, Azure, and other major cloud tools. Moving to the cloud? Want more from what you have? We help with migrations, setup, and ongoing support.

We partner with Microsoft, SentinelOne, ThreatLocker, and Datto. Our techs hold CompTIA and Microsoft certifications. These partnerships give us better training and priority support for the tools we use.

Yes. If you have an in-house IT person, we work alongside them. We handle after-hours support, security, or complex issues. It's a great way to extend what your team can do.

Yes, we support major ERP platforms like Epicor, SAP Business One, Oracle NetSuite, and other industry-specific solutions. We know how critical your ERP is to operations, so we give production issues top priority.

We handle the IT side of things: the network, workstations, and IT systems that connect to your production environment. For the industrial control systems themselves, we work closely with your OT vendors to make sure everything stays secure.

Call us and we guarantee a 1-hour response for critical issues, including anything that's stopping production. We know every minute of downtime costs you money, so these tickets go straight to the top of our list.

Absolutely. We specialize in supporting construction teams that are spread across job sites. We manage mobile devices, set up secure access to project management systems, and make sure your field crews can get to drawings and documents from anywhere.

We work with all the major platforms: Procore, Autodesk Construction Cloud, PlanGrid, Bluebeam, Sage, and more. We can help you get your systems working together better for improved project visibility.

Construction companies are big targets for ransomware these days. We protect you with encrypted backups, email security, endpoint protection, and training to help your team spot invoice fraud and business email compromise attacks.

Yes, we know financial compliance well. We set up the controls you need for SEC Rule 17a-4, FINRA rules, and SOC 2. We work with your compliance team or auditors.

We support Bloomberg Terminal, Orion, Black Diamond, Redtail, Wealthbox, QuickBooks, and other financial platforms. We know these systems need to stay running, especially trading platforms and client-facing applications.

Financial firms are big targets, so we take no chances. We set up strict email security, train your team on wire transfer checks, require multi-factor auth, encrypt comms, and watch your systems 24/7.

Yes, and we'll sign a Business Associate Agreement with you. Our security controls, backup procedures, and audit logging are all designed to meet HIPAA technical safeguards requirements.

We support Epic, Cerner, athenahealth, eClinicalWorks, Practice Fusion, and specialty-specific solutions. We also support imaging systems, lab integrations, and patient portal infrastructure.

We use encrypted backups stored in HIPAA-compliant offsite locations. We test recovery regularly and keep everything documented for audits. If something goes wrong, we can restore patient data and get you back to work quickly.

We understand law firm ethics rules. We set up encrypted file sharing, secure email, access by practice area, and audit logs. We sign NDAs and work within your privacy needs.

We work with Clio, MyCase, PracticePanther, NetDocuments, iManage, Time Matters, and more. We can help optimize your tech setup and get your systems working together for better matter management.

We handle IT for eDiscovery workflows. We work with your vendors on data collection. We manage document review tools. We help you keep chain of custody for evidence.

Yes. We move firms to Microsoft 365, set up secure file sharing, and enable remote work. We keep things secure and compliant. Most moves cause little disruption to billable work.

We set up VPN or zero-trust access, secure teamwork tools, and mobile device management. Your team works from anywhere while client data stays safe.

We know nonprofits have tight budgets. We offer good rates and help you get discounts from Microsoft and other vendors for qualified groups.

Yes. We document your IT needs and write tech reviews for grant apps. We also help create IT roadmaps that fit your goals and donor needs.

Attackers target nonprofits for donor data. We give you the same strong security we use for all clients: email protection, device security, and training. Keep your donors and reputation safe.

Yes. We know student data rules. We set up access controls, audit logs, and security that supports FERPA. We work with your team to document it all.

Yes. We support Canvas, Blackboard, Google Classroom, student systems, displays, and computer labs. We help you plan tech upgrades and get more from your ed-tech spend.

We started back in 2008, so we've been serving Orange County businesses for over 17 years now. We've helped more than 100 businesses grow with technology, and our team of 35+ IT professionals brings expertise across cybersecurity, cloud computing, and business IT support.

Three things set us apart. First, team-based support. You work with people who know your business. Second, no long-term contracts. We earn your trust each month. Third, 1-hour emergency response. Unlike providers that lock you in, we give you a team that learns your systems.

We're headquartered in Irvine and serve businesses throughout Orange County including Newport Beach, Costa Mesa, Huntington Beach, Santa Ana, Anaheim, Fullerton, Orange, Tustin, and surrounding cities. We can be on-site within an hour when needed. If you have remote locations, we support those too.

We're partners with Microsoft, SentinelOne, ThreatLocker, and Datto. Our team holds CompTIA and Microsoft certifications along with vendor-specific credentials. We also have deep expertise in compliance frameworks like HIPAA, SOC 2, and PCI-DSS.

Instead of a new tech each time, you get a small team. They know your business, people, and systems. They learn what matters to you. That means faster fixes and better service. No more explaining from scratch.

We have 35+ IT pros: help desk techs, admins, network engineers, security experts, and vCIO advisors. All local to Orange County. No overseas call centers.

Our team holds Microsoft certs for Azure and 365, CompTIA certs like A+, Network+, and Security+, plus SentinelOne and ThreatLocker credentials. We train often to stay ahead of threats.

Call for emergencies and we respond in 1 hour, 24/7. During business hours (8am-5pm Pacific), we reply in about 15 minutes. Our monitoring often catches issues before you notice.

You can submit and track support tickets, request new employee setups, process employee offboarding, access IT documentation, start remote support sessions, and manage billing. Everything you need in one place.

Log into the Client Portal. Click 'New Employee Setup' under Employee Requests. Tell us their start date, apps needed, and access level. We handle the rest: email, Microsoft 365, security tools, everything.

Use the 'Employee Exit' form in the Client Portal. We disable accounts, set up email forwarding, back up data, recover licenses, and revoke access. Tell us quickly when someone leaves to stay secure.

Call 949-243-7440 for urgent issues. Tell us it's urgent and we'll prioritize you. We respond in 1 hour, 24/7. For non-urgent requests, email support@britecity.com or use the portal during business hours (8am-5pm Pacific).