Frequently Asked Questions

Think of it as your own IT team, without the overhead. We watch your systems 24/7 and fix problems before they hurt your business. You get monitoring, cybersecurity, backups, help desk support, and IT advice. All for one monthly fee.

Call us for emergencies and we respond within 1 hour, 24/7. During business hours (8am-5pm Pacific), we reply in about 15 minutes. Our monitoring catches many issues before you notice them. You always talk to someone local in Orange County.

Nope. We work month-to-month. We believe in earning your trust every month. Want to leave? Just give us 30 days notice. We'll make the switch easy. Our clients stay because they're happy, not locked in.

You pay $157 per user, $17.85 per computer, and $16.90 per mailbox each month. Most Orange County businesses pay $2,500 to $15,000 monthly. This covers 24/7 monitoring, cybersecurity, and help desk. No hidden fees. No long-term contracts.

Yes, our minimum is $2,500 per month. This lets us give your business the attention it needs. You get 24/7 monitoring, cybersecurity, help desk, and IT guidance. Most of our clients have 15 to 150 users.

No. Project work like office moves, server migrations, and major upgrades is quoted and billed separately. Your monthly fee covers day-to-day IT support, monitoring, and cybersecurity. We'll always get your approval before starting any project work.

There's a one-time onboarding fee, but no hidden costs after that. The fee covers the handoff from your old provider, our security tools, and setup. This takes 2-3 weeks. After that, your monthly fee covers everything. Project work gets quoted and approved first.

You get the full package: 24/7 monitoring, cybersecurity (DNS filtering, email security, endpoint protection, dark web monitoring), backups, software updates, vendor help, and IT advice. Call our help desk anytime. You work with a team that knows your business.

You get six layers of security. DNS filtering blocks bad websites. Email scanning catches threats. SentinelOne MDR watches for attacks 24/7. We check the dark web for stolen passwords. We train your team to spot phishing. ThreatLocker stops ransomware. All included in your monthly fee.

MDR means Managed Detection and Response. Think of it as security guards for your systems, 24/7. SentinelOne MDR spots threats and responds fast, even at 3am. Unlike basic antivirus, real analysts investigate alerts and stop threats before they spread.

We block phishing in several ways. We scan email attachments for malware. We check links before your team clicks. We block dangerous websites. We send fake phishing tests to train your staff, so they spot real attacks before damage occurs.

We scan places where hackers sell stolen data. If your passwords show up for sale, we tell you right away. You can change them before attackers strike. This matters because most breaches start with stolen passwords.

It's one of the best ways to stop ransomware. We make a list of approved software. Only those programs can run. If malware tries to run, it fails because it's not on the list. This stops new threats that antivirus has never seen. We use ThreatLocker, included in our services.

Yes. Your team gets ongoing training to spot scams. We use short lessons and test them with fake phishing emails. You get reports showing how everyone does. Training your people is one of the best security investments you can make.

BRITECITY uses a 5-layer ransomware defense strategy that has maintained a 100% ransomware prevention record across our 100+ managed clients since 2008. Layer 1: Application whitelisting via ThreatLocker blocks unauthorized executables. Layer 2: SentinelOne AI-powered endpoint detection identifies and isolates threats in under 60 seconds. Layer 3: Email security scanning filters 99.9% of phishing attempts before they reach inboxes. Layer 4: DNS filtering blocks access to known malicious domains. Layer 5: Verified immutable backups with 15-minute recovery point objectives ensure data restoration if all other layers are bypassed. Our security operations center monitors all endpoints 24/7/365, and our average incident response time is under 15 minutes. For Orange County small businesses, ransomware prevention typically costs between $8 and $15 per user per month as part of a managed IT services plan.

Yes. Our setup supports HIPAA, SOC 2, PCI-DSS, and other rules. We give you the docs, policies, and controls you need. We work with your auditors. If you're in healthcare, we'll sign a BAA.

Our team jumps on it fast, often before you know. For big incidents, we contain the threat first. Then we investigate, clean up systems, and document everything. We help you decide who to notify and what to tell your staff.

Getting started takes 2-4 weeks. First, we learn your IT setup. Then we document your systems, install our tools, set up backups, and meet your new team. We handle the handoff with your old provider. No disruption to your work.

You work with the same small team every time. They know your business, systems, and pain points. That means faster fixes and better service. No more explaining your setup from scratch each time you call.

You have three easy options. Call us at 949-243-7440 for the fastest response on urgent issues. Email support@britecity.com and we'll automatically create a ticket. Or log into the client portal to submit and track requests online. Whichever way you reach out, your dedicated team will handle it.

For IT emergencies, call 949-243-7440. When you call, we guarantee a 1-hour response, 24/7. Just let us know it's urgent and we'll prioritize you right away. Our monitoring system often catches problems before you notice them, but we're always here when you need us.

Our help desk is open Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. During those hours, we typically respond within 15 minutes. For after-hours emergencies, call us and our on-call team will respond within 1 hour. Our 24/7 monitoring catches many issues automatically.

We're based right here in Irvine, California, and we serve businesses all across Orange County including Newport Beach, Costa Mesa, Santa Ana, Anaheim, and everywhere in between. Being local means we can get to you quickly when you need on-site help. You'll find us at 4 Executive Circle, Suite 190, in Irvine.

We help businesses all across Orange County: Irvine, Newport Beach, Costa Mesa, Huntington Beach, Santa Ana, Anaheim, Fullerton, Orange, Tustin, and the surrounding areas. Since we're based in Irvine, we can be on-site when you need us. And if you have remote offices or satellite locations, we support those too.

Just let your support team know by email, phone, or the client portal, and we take it from there. We handle everything: email setup, Microsoft 365 licensing, access permissions, security tools, the works. Most changes are done within 24 hours.

We're one of the top-rated IT companies in Orange County with 110+ five-star reviews. What makes us different? You work with a team who knows your business. Clear pricing, month-to-month, no contracts. 1-hour emergency response. Other providers lock you in and shuffle you between random techs. We earn your trust monthly.

Yes! You can earn up to $1,000 for each business you refer that becomes a client. There's no limit on how many referrals you can make. When someone you refer signs up for our managed IT services, you get your reward after they've been with us for 60 days. Just reach out and we'll give you the details.

It's simple. First, you give us the contact info for a business that could use our help. Then, if they sign up for our managed IT services at $2,000 or more per month, you get up to $1,000 after they've been a client for 60 days. And you can refer as many businesses as you like.

You can earn up to $1,000 for each successful referral. We pay you after the business has been a client for 60 days. There's no cap on referrals, so your earning potential is unlimited.

The business needs to be new to us, they need to sign up for our monthly managed IT services, and they need to commit to at least $2,000 per month. We typically work with Orange County businesses that have 15 to 150 employees.

You get your reward 60 days after the business starts service with us. This gives them time to get fully onboarded and make sure they're happy. Once that's confirmed, we'll reach out to arrange your payment of up to $1,000.

Since we don't do long-term contracts, you can cancel with just 30 days written notice. We'll make sure the transition goes smoothly, including handing over all your documentation, exporting your data, removing our tools, and coordinating with your new provider.

We've served Orange County since 2007. That's 17+ years of experience. We've helped hundreds of businesses through all kinds of tech changes. When you've been around this long, you've seen most problems before.

Absolutely. We can connect you with clients in your industry who can tell you about their experience working with us. We also have case studies on our website showing the results we've achieved. Just let us know what you're looking for.

Yes, it's included. Each quarter, we review your systems, check security, and look at support trends. We help you plan ahead and make sure your IT spending fits your business goals.

Our services grow right along with you. Need to add users, open a new location, or expand your systems? No problem. We adjust as you go. And since we work month-to-month, you're never stuck with a plan that doesn't fit anymore.

We run daily backups that are encrypted and stored offsite. We test them often to make sure they work. If ransomware, hardware, or a disaster hits, we get you back up fast.

Yes. Quarterly reviews cover system health, security, tickets, and tech advice. You'll see what's happening with your IT. Need custom reports for leadership? We can set those up too.

Yes. Our whole team is in Orange County. When you call, you talk to techs in our Irvine office. No overseas centers, no language barriers, no time zone issues. Need someone on-site? We get there fast.

Yes. We work with Microsoft 365, Azure, and other major cloud tools. Moving to the cloud? Want more from what you have? We help with migrations, setup, and ongoing support.

We partner with Microsoft, SentinelOne, ThreatLocker, and Datto. Our techs hold CompTIA and Microsoft certifications. These partnerships give us better training and priority support for the tools we use.

Yes. If you have an in-house IT person, we work alongside them. We handle after-hours support, security, or complex issues. It's a great way to extend what your team can do.

Yes, we support major ERP platforms like Epicor, SAP Business One, Oracle NetSuite, and other industry-specific solutions. We know how critical your ERP is to operations, so we give production issues top priority.

We handle the IT side of things: the network, workstations, and IT systems that connect to your production environment. For the industrial control systems themselves, we work closely with your OT vendors to make sure everything stays secure.

Call us and we guarantee a 1-hour response for critical issues, including anything that's stopping production. We know every minute of downtime costs you money, so these tickets go straight to the top of our list.

Absolutely. We specialize in supporting construction teams that are spread across job sites. We manage mobile devices, set up secure access to project management systems, and make sure your field crews can get to drawings and documents from anywhere.

We work with all the major platforms: Procore, Autodesk Construction Cloud, PlanGrid, Bluebeam, Sage, and more. We can help you get your systems working together better for improved project visibility.

Construction companies are big targets for ransomware these days. We protect you with encrypted backups, email security, endpoint protection, and training to help your team spot invoice fraud and business email compromise attacks.

Yes, we know financial compliance well. We set up the controls you need for SEC Rule 17a-4, FINRA rules, and SOC 2. We work with your compliance team or auditors.

We support Bloomberg Terminal, Orion, Black Diamond, Redtail, Wealthbox, QuickBooks, and other financial platforms. We know these systems need to stay running, especially trading platforms and client-facing applications.

Financial firms are big targets, so we take no chances. We set up strict email security, train your team on wire transfer checks, require multi-factor auth, encrypt comms, and watch your systems 24/7.

Yes, and we'll sign a Business Associate Agreement with you. Our security controls, backup procedures, and audit logging are all designed to meet HIPAA technical safeguards requirements.

We support Epic, Cerner, athenahealth, eClinicalWorks, Practice Fusion, and specialty-specific solutions. We also support imaging systems, lab integrations, and patient portal infrastructure.

We use encrypted backups stored in HIPAA-compliant offsite locations. We test recovery regularly and keep everything documented for audits. If something goes wrong, we can restore patient data and get you back to work quickly.

We understand law firm ethics rules. We set up encrypted file sharing, secure email, access by practice area, and audit logs. We sign NDAs and work within your privacy needs.

We work with Clio, MyCase, PracticePanther, NetDocuments, iManage, Time Matters, and more. We can help optimize your tech setup and get your systems working together for better matter management.

We handle IT for eDiscovery workflows. We work with your vendors on data collection. We manage document review tools. We help you keep chain of custody for evidence.

Yes. We move firms to Microsoft 365, set up secure file sharing, and enable remote work. We keep things secure and compliant. Most moves cause little disruption to billable work.

We set up VPN or zero-trust access, secure teamwork tools, and mobile device management. Your team works from anywhere while client data stays safe.

We know nonprofits have tight budgets. We offer good rates and help you get discounts from Microsoft and other vendors for qualified groups.

Yes. We document your IT needs and write tech reviews for grant apps. We also help create IT roadmaps that fit your goals and donor needs.

Attackers target nonprofits for donor data. We give you the same strong security we use for all clients: email protection, device security, and training. Keep your donors and reputation safe.

Yes. We know student data rules. We set up access controls, audit logs, and security that supports FERPA. We work with your team to document it all.

Yes. We support Canvas, Blackboard, Google Classroom, student systems, displays, and computer labs. We help you plan tech upgrades and get more from your ed-tech spend.

We started back in 2008, so we've been serving Orange County businesses for over 17 years now. We've helped more than 100 businesses grow with technology, and our team of 35+ IT professionals brings expertise across cybersecurity, cloud computing, and business IT support.

Three things set us apart. First, team-based support. You work with people who know your business. Second, no long-term contracts. We earn your trust each month. Third, 1-hour emergency response. Unlike providers that lock you in, we give you a team that learns your systems.

We're headquartered in Irvine and serve businesses throughout Orange County including Newport Beach, Costa Mesa, Huntington Beach, Santa Ana, Anaheim, Fullerton, Orange, Tustin, and surrounding cities. We can be on-site within an hour when needed. If you have remote locations, we support those too.

We're partners with Microsoft, SentinelOne, ThreatLocker, and Datto. Our team holds CompTIA and Microsoft certifications along with vendor-specific credentials. We also have deep expertise in compliance frameworks like HIPAA, SOC 2, and PCI-DSS.

Instead of a new tech each time, you get a small team. They know your business, people, and systems. They learn what matters to you. That means faster fixes and better service. No more explaining from scratch.

We have 35+ IT pros: help desk techs, admins, network engineers, security experts, and vCIO advisors. All local to Orange County. No overseas call centers.

Our team holds Microsoft certs for Azure and 365, CompTIA certs like A+, Network+, and Security+, plus SentinelOne and ThreatLocker credentials. We train often to stay ahead of threats.

Call for emergencies and we respond in 1 hour, 24/7. During business hours (8am-5pm Pacific), we reply in about 15 minutes. Our monitoring often catches issues before you notice.

You can submit and track support tickets, request new employee setups, process employee offboarding, access IT documentation, start remote support sessions, and manage billing. Everything you need in one place.

Log into the Client Portal. Click 'New Employee Setup' under Employee Requests. Tell us their start date, apps needed, and access level. We handle the rest: email, Microsoft 365, security tools, everything.

Use the 'Employee Exit' form in the Client Portal. We disable accounts, set up email forwarding, back up data, recover licenses, and revoke access. Tell us quickly when someone leaves to stay secure.

Call 949-243-7440 for urgent issues. Tell us it's urgent and we'll prioritize you. We respond in 1 hour, 24/7. For non-urgent requests, email support@britecity.com or use the portal during business hours (8am-5pm Pacific).

Most Orange County healthcare practices pay between $3,000 and $12,000 per month for HIPAA-compliant managed IT. Pricing is based on users ($157/user), workstations ($17.85/device), and mailboxes ($16.90 each). This includes 24/7 monitoring, HIPAA-ready security, encrypted backups, and help desk support — all with no long-term contract.

Healthcare breaches are the most expensive of any industry — averaging $10.93 million per incident according to IBM's 2023 Cost of a Data Breach Report. HIPAA fines alone can reach $2.1 million per violation category. BRITECITY's layered security — including email protection, endpoint detection, dark web monitoring, and staff training — is designed to prevent breaches before they happen.

Downtime in a healthcare office means cancelled appointments and delayed patient care. We use 24/7 proactive monitoring to catch issues before they cause outages, and our 70-minute average response time means problems get fixed fast. We also run regular backup tests so your EHR and patient data can be restored quickly if needed.

Yes. We set up and support HIPAA-compliant telehealth platforms including Doxy.me, Zoom for Healthcare, and vendor-specific solutions. We configure network quality-of-service settings to prioritize video calls, ensure encryption meets HIPAA standards, and train your staff on secure usage.

Absolutely. We provide the technical documentation, access logs, encryption records, and security policies that auditors look for. We also run risk assessments aligned with the NIST Cybersecurity Framework, which HHS recommends as a baseline for HIPAA security compliance. Our team works directly with your auditors to answer technical questions.

Orange County construction firms typically pay $2,500 to $10,000 per month depending on team size and number of job sites. Our pricing is per-user ($157/user) plus devices and mailboxes, with no long-term contract required. This covers field worker support, cybersecurity, and help desk — so your crews stay connected across every job site.

Yes. Many general contractors and subcontractors need to demonstrate cybersecurity controls for bonding, insurance, and GC prequalification. We implement the security frameworks — including NIST-aligned controls, encrypted backups, and access management — that surety companies and project owners increasingly require.

Job site connectivity is one of the biggest pain points we solve for construction clients. We set up mobile hotspots, configure VPN access to project management tools, and ensure your field teams can securely pull drawings and submit RFIs from anywhere. Our 98.3% first-call resolution rate means fewer repeat calls from the field.

Construction is one of the most targeted industries for business email compromise, with attackers regularly impersonating subs or vendors to redirect payments. We deploy advanced email filtering, enforce multi-factor authentication, and train your team to verify payment changes by phone — not email.

Financial services firms in Orange County typically invest $3,500 to $15,000 per month in managed IT, depending on firm size and compliance needs. Pricing starts at $157 per user with additional per-device and mailbox fees. This includes compliance-ready security, encrypted communications, 24/7 monitoring, and help desk — all month-to-month with no lock-in contract.

Financial regulators expect documented business continuity plans. We provide encrypted daily backups, tested disaster recovery procedures, and failover systems that meet SEC and FINRA requirements. Our recovery documentation is audit-ready, and we test restores regularly so your client data and trading systems can be back online fast.

We enforce multi-factor authentication on all client-facing portals and financial applications per NIST 800-63 guidelines. We also set up conditional access policies, session timeouts, and encrypted connections. Combined with our 24/7 monitoring and dark web scanning, your client accounts stay protected from unauthorized access.

We know every minute matters during market hours. Critical issues affecting trading platforms or client-facing systems go to the top of our queue immediately. Our 51-minute median response time for financial services clients and 99.0% resolution rate mean most problems are solved before they impact your clients or revenue.

Orange County law firms typically pay $3,000 to $12,000 per month for managed IT, depending on attorney and staff count. At $157 per user plus device and mailbox fees, this covers secure document management, encrypted email, help desk, and 24/7 monitoring. No long-term contracts — we earn your business month-to-month.

Yes. ABA Model Rule 1.6 and California Rule 1.6 require lawyers to make reasonable efforts to prevent unauthorized access to client data. We implement the technical safeguards — encryption, access controls, audit logging, and secure communications — that demonstrate your firm's compliance with these ethical obligations.

We set up secure remote access so attorneys can work from home, court, or client sites without compromising confidential data. This includes zero-trust network access, encrypted file sync, mobile device management, and secure VPN. Your team stays productive and your client data stays protected, wherever they are.

IT downtime directly hits your bottom line. According to Gartner, the average cost of IT downtime is $5,600 per minute. Our proactive monitoring catches issues before they cause outages, and our 48-minute median response time for legal clients gets problems resolved fast. We also maintain tested backups so your practice management and document systems can be restored quickly.

Orange County manufacturers typically invest $3,000 to $12,000 per month depending on the number of office and floor users, plus connected devices. At $157 per user with device and mailbox add-ons, this covers ERP support, 24/7 monitoring, cybersecurity, and help desk. No long-term contracts — just month-to-month service.

Yes. If you work with the Department of Defense or federal supply chain, you likely need NIST SP 800-171 or CMMC compliance. We implement the required security controls — access management, encryption, audit logging, incident response, and system monitoring — and document everything for your assessors.

We segment your IT network from your production environment so a breach in one area can't spread to the other. According to the NIST Cybersecurity Framework, network segmentation is a critical control for manufacturing. We also deploy endpoint protection, email security, and 24/7 monitoring across your entire operation.

Supply chain attacks are rising — Gartner predicts 45% of organizations will experience a software supply chain attack by 2025. We secure your vendor communications with encrypted email, verified file sharing, and multi-factor authentication. We also monitor for compromised credentials that could give attackers access to your supply chain systems.

Yes. We manage IT across multiple locations with centralized monitoring, consistent security policies, and unified help desk support. Whether you have a main plant in Irvine and a warehouse in Santa Ana, your team gets the same fast response — our 51-minute median response time for manufacturing clients applies to every location we serve.

Yes. Nonprofits that accept credit card donations must meet PCI-DSS requirements. If you handle health data, HIPAA applies. Many states, including California under the CCPA, require organizations to protect personal information. We set up the security controls and documentation you need to stay compliant and protect your donors' trust.

Our minimum is $2,500 per month, and we work with nonprofits to maximize value within their budgets. We also help you access Microsoft nonprofit licensing (up to 90% off), Google for Nonprofits, and TechSoup discounts. Many of our nonprofit clients find that professional IT support actually reduces their total technology costs.

High turnover is one of the biggest IT challenges nonprofits face. We streamline onboarding and offboarding so new staff get set up fast and departing users lose access immediately. Our team handles account creation, permissions, and security — so your limited admin staff isn't stuck doing IT work.

Absolutely. Many Orange County nonprofits have staff working from home, satellite offices, or in the field. We set up secure remote access, cloud-based collaboration tools, and mobile device management so your team stays connected and donor data stays protected — no matter where they work.

Unfortunately, yes. According to the Nonprofit Technology Enterprise Network, 27% of nonprofits have experienced a cyber attack. Attackers target donor databases, payment information, and email accounts. BRITECITY provides the same enterprise-grade security to nonprofits that we provide to financial firms — endpoint protection, email security, dark web monitoring, and staff training.

Professional services firms in Orange County typically pay $2,500 to $10,000 per month based on team size. At $157 per user plus device and mailbox fees, this covers cloud management, cybersecurity, help desk, and strategic IT planning. Month-to-month contracts mean you're never locked in.

Many clients — especially in financial services and healthcare — now require their vendors to demonstrate SOC 2 compliance or equivalent security controls. We help professional services firms implement the access controls, encryption, monitoring, and documentation needed to meet these requirements and win more business.

Every minute of IT downtime is lost revenue for a professional services firm. Our proactive monitoring catches 85% of issues before they cause disruption, and our 98.3% first-call resolution rate means problems are solved on the first call — not the third. We also optimize your time-tracking and billing tools so they run reliably.

Client confidentiality is everything in professional services. We implement role-based access controls so staff only see what they need, encrypt data at rest and in transit, deploy email security to prevent accidental leaks, and maintain audit logs for accountability. Your clients' sensitive information stays protected.

Yes. Adding new consultants, opening a satellite office, or expanding your tech stack is easy with our month-to-month model. We handle user onboarding in under 24 hours, and our quarterly business reviews help you plan technology investments that match your growth trajectory.

Education IT costs depend on the number of staff, students using devices, and campus locations. Most Orange County schools and private institutions we serve pay $3,000 to $10,000 per month. We also help you leverage Microsoft Education and Google for Education licensing discounts to reduce overall technology costs.

Yes. The Children's Internet Protection Act (CIPA) requires schools receiving E-Rate funding to implement internet filtering and monitoring. We deploy DNS filtering and web content controls that meet CIPA requirements while still allowing educators access to the resources they need for instruction.

K-12 schools are now the #1 target for ransomware according to the Cybersecurity and Infrastructure Security Agency (CISA). We protect educational institutions with the same layered security we use for all clients — email filtering, endpoint protection, application whitelisting, and staff training — plus verified backups so learning never stops for long.

Yes. We manage device deployment, software updates, content filtering, and repairs for 1:1 programs using Chromebooks, iPads, or Windows laptops. We also handle summer refresh cycles so devices are ready for the new school year. Our help desk supports both staff and student device issues.

Absolutely. Summer is the ideal window for major upgrades — network infrastructure, lab refreshes, server migrations, and device reimaging. We plan these projects months ahead so everything is tested and ready before teachers and students return in the fall. No surprises on the first day of school.

Yes. Reliable Wi-Fi is critical for modern classrooms. We design, deploy, and manage campus networks that support hundreds of concurrent devices — students, staff, and IoT. We also help with E-Rate applications to offset infrastructure costs, and our monitoring ensures network issues are caught before they disrupt instruction.

IT help desk support is a service that handles your technology questions and problems so you can focus on your work. BRITECITY's help desk provides unlimited support Monday–Friday (8:00 AM – 5:00 PM Pacific) with 24/7 emergency phone response. You work with a dedicated team who knows your business — not a rotating call center. Most issues are resolved remotely in minutes.

BRITECITY's help desk support is included in our managed IT services for $157 per user per month. This covers unlimited support requests — no per-ticket or per-incident charges. You also get 24/7 emergency phone response, remote troubleshooting, and on-site visits when needed. No long-term contracts required.

During business hours (Monday–Friday, 8:00 AM – 5:00 PM Pacific), we typically respond within 15 minutes. For critical emergencies, call our 24/7 phone line and we guarantee a 1-hour response. Our monitoring also catches 80% of issues before users even notice them, so many problems are resolved automatically.

You can reach BRITECITY's help desk three ways: Call 949-243-7440 for urgent issues (24/7 for emergencies). Email support@britecity.com and we'll create a ticket automatically. Or log into our client portal to submit and track requests online. Whichever method you choose, your dedicated team handles your issue.

Yes. While 90% of issues are resolved remotely within minutes, some problems require hands-on help — hardware replacements, office moves, or complex network issues. BRITECITY's Orange County-based team provides on-site service when needed at no extra charge as part of our managed IT services.

For most Orange County businesses with 15–150 employees, outsourced IT help desk is more cost-effective. A single IT employee costs $80,000–$120,000 annually, works 8 hours a day, and takes vacations. BRITECITY provides a full team with 24/7 emergency coverage, specialized expertise, and consistent support — often for less than one full-time hire.

Managed cybersecurity is when a specialized provider like BRITECITY handles your entire security operation — monitoring threats 24/7, managing endpoint protection tools like SentinelOne and ThreatLocker, running security awareness training, and responding to incidents. Instead of hiring a full in-house security team, you get enterprise-grade protection for a predictable monthly fee. Our POLARITY platform covers your computers, email, and people in one comprehensive package.

Cybersecurity costs for small businesses typically range from $15 to $50 per user per month for managed security services, depending on the level of protection. BRITECITY bundles cybersecurity into our managed IT plans so you get endpoint detection, email security, dark web monitoring, and security training without paying for each tool separately. There are no long-term contracts and no hidden fees — contact us for a custom quote based on your team size and compliance needs.

A managed service provider (MSP) like BRITECITY provides layered cybersecurity services including: endpoint detection and response (EDR) using SentinelOne, application allowlisting with ThreatLocker, email security with attachment scanning and link protection, dark web monitoring for compromised credentials, security awareness training for employees, multi-factor authentication (MFA) management, automated patching for operating systems and third-party software, and VPN configuration with Cisco Secure Client. We also assist with compliance frameworks like HIPAA, SOC 2, and PCI-DSS.

Common signs your business may have been hacked include: unexpected password reset emails, unusually slow computer or network performance, employees locked out of accounts, unfamiliar programs or browser extensions appearing, unexpected outbound network traffic, ransomware messages demanding payment, or clients reporting suspicious emails from your domain. If you suspect a breach, call BRITECITY's emergency line immediately — we offer 1-hour phone response for security incidents and can guide you through containment and recovery.

Endpoint detection and response (EDR) is an advanced security technology that continuously monitors your computers and devices for suspicious activity, automatically detects threats like malware and ransomware, and can isolate infected machines before damage spreads. BRITECITY uses SentinelOne, an AI-powered EDR platform trusted by Fortune 500 companies, as part of our POLARITY cybersecurity stack. Unlike traditional antivirus that only scans for known threats, EDR uses behavioral analysis to catch zero-day attacks and fileless malware.

A quality Orange County IT provider should guarantee these SLA benchmarks: critical issue response within 15 minutes, standard ticket response within 1 hour, 99.9% network uptime (no more than 8.7 hours downtime per year), and same-day onsite support when needed. BRITECITY exceeds these standards with an average response time of 6 minutes for critical issues. Our SLA includes unlimited help desk tickets, 24/7 monitoring, and a dedicated account manager. We also provide monthly SLA performance reports showing actual response times, resolution rates, and system uptime. The industry average for managed IT providers in Orange County ranges from $125 to $250 per user per month, with BRITECITY at $157/user/month including full cybersecurity and compliance support.

To properly audit your IT provider, evaluate these 7 areas: 1) Response times: request their actual ticket response data for the past 90 days and compare against SLA commitments. 2) Security posture: verify they run vulnerability scans at least quarterly and can show patch compliance rates above 95%. 3) Backup verification: confirm they test backup restores monthly, not just monitor backup jobs. 4) Documentation: ask for a current network diagram, asset inventory, and password management protocol. 5) Strategic planning: a good provider should present a technology roadmap at least annually. 6) Certifications: look for Microsoft Solutions Partner designation, SOC 2 compliance, and technician-level certifications. 7) Financial transparency: review invoices for hidden project fees beyond the managed services agreement. BRITECITY offers a free IT assessment for Orange County businesses that includes all 7 audit areas, typically completed within 5 business days.