Managed IT Services Tech Stack Audit for Newport Beach Businesses

Continuously monitors endpoints for threats and provides automated response to contain and remediate attacks in real time.

• •Is EDR deployed across all managed endpoints including remote devices?
• •Does the solution provide behavioral analysis beyond signature-based detection?
• •Are alerts triaged by a 24/7 security operations team?

Automates the deployment of OS and third-party application patches to eliminate known vulnerabilities.

• •Are patches tested and deployed within 72 hours of release for critical vulnerabilities?
• •Does the system cover third-party applications like Adobe, Java, and Chrome?
• •Is there reporting to verify patch compliance across all devices?

Enforces security policies, enables remote wipe, and manages configurations on mobile devices accessing company resources.

• •Are all employee mobile devices enrolled and compliant with security policies?
• •Can devices be remotely locked or wiped if lost or stolen?
• •Are app installation permissions and data access policies enforced?

Provides real-time visibility into network health, bandwidth usage, and device status to detect and resolve issues before they cause outages.

• •Does the platform monitor all switches, routers, firewalls, and access points?
• •Are automated alerts configured with severity-based escalation procedures?
• •Is historical performance data available for capacity planning?

Inspects traffic at the application layer and enforces advanced threat prevention policies to block intrusions and malware.

• •Is the firewall configured with intrusion prevention, application control, and SSL inspection?
• •Are firewall rules reviewed and updated quarterly?
• •Is the firmware kept up to date with the latest threat intelligence feeds?

Provides secure, high-performance wireless connectivity with network segmentation to isolate guest, IoT, and corporate traffic.

• •Are guest and corporate networks segmented with separate VLANs?
• •Is WPA3 or WPA2-Enterprise enforced for corporate wireless access?
• •Are rogue access point detection and prevention enabled?

Ensures business continuity by providing automatic failover and intelligent traffic routing across multiple internet connections.

• •Is there a secondary ISP or cellular failover in place?
• •Does the SD-WAN solution prioritize business-critical applications?
• •Is VPN and cloud application performance optimized across all locations?

Creates regular, encrypted backups of all critical data and systems to ensure rapid recovery in the event of data loss or corruption.

• •Are backups running daily at minimum with verified success notifications?
• •Are backup copies stored both locally and in a geographically separate cloud location?
• •Is backup data encrypted both in transit and at rest?

Documents recovery procedures and sets measurable targets for how quickly systems must be restored and how much data loss is acceptable.

• •Are Recovery Time Objectives and Recovery Point Objectives defined for each critical system?
• •Has the disaster recovery plan been tested in the last 12 months?
• •Are roles and responsibilities clearly assigned for disaster scenarios?

Provides independent backup of cloud-hosted email, files, and collaboration data that are not fully protected by native vendor retention policies.

• •Are Exchange Online, SharePoint, OneDrive, and Teams data backed up independently?
• •Can individual items be restored granularly without full-environment rollback?
• •Is the backup retention period aligned with your compliance and legal requirements?

Adds a second verification step beyond passwords to prevent unauthorized access even when credentials are compromised.

• •Is MFA enforced for all users across email, VPN, and cloud applications?
• •Are phishing-resistant MFA methods like hardware tokens or authenticator apps in use?
• •Is MFA required for all administrative and privileged accounts without exception?

Centralizes authentication across multiple business applications, reducing password fatigue and improving security visibility.

• •Are all major business applications integrated with the SSO provider?
• •Is conditional access configured based on device compliance and user location?
• •Are failed login attempts and anomalous sign-in activity monitored and flagged?

Restricts and audits the use of elevated administrative credentials to minimize the blast radius of compromised accounts.

• •Are admin credentials vaulted and rotated on a regular schedule?
• •Is just-in-time access provisioning used for elevated permissions?
• •Are all privileged sessions logged and available for audit review?

Enables IT teams to remotely monitor, maintain, and troubleshoot endpoints and servers without on-site visits.

• •Is the RMM agent deployed on 100% of managed devices?
• •Are automated maintenance tasks like disk cleanup, defrag, and health checks scheduled?
• •Does the platform integrate with the ticketing and alerting systems?

Tracks all IT requests, incidents, and changes in a centralized system to ensure accountability and measurable response times.

• •Are all support requests logged as tickets with SLA tracking?
• •Is there a self-service portal for common requests like password resets?
• •Are ticket resolution metrics reviewed monthly to identify recurring issues?

Maintains up-to-date documentation of network configurations, credentials, procedures, and vendor contacts for operational continuity.

• •Is documentation centralized in a secure platform like IT Glue or Hudu?
• •Are network diagrams, device inventories, and credentials updated quarterly?
• •Can a new technician onboard and resolve issues using existing documentation?

Filters inbound and outbound email for spam, phishing, malware, and business email compromise attempts before they reach user inboxes.

• •Does the solution use AI/ML-based analysis to detect sophisticated phishing attempts?
• •Are DMARC, DKIM, and SPF records properly configured and enforced?
• •Is outbound email scanning enabled to prevent data exfiltration?

Educates employees on recognizing and reporting phishing, social engineering, and other cyber threats through ongoing training and simulated attacks.

• •Are all employees enrolled in monthly or quarterly security awareness training?
• •Are simulated phishing campaigns conducted regularly with tracked results?
• •Is there a clear process for employees to report suspicious emails?

Preserves email communications in a searchable, tamper-proof archive for compliance, legal discovery, and business continuity purposes.

• •Is email archiving enabled with retention policies aligned to industry regulations?
• •Can archived emails be searched and exported quickly for legal or compliance requests?
• •Is the archive stored independently from the primary email platform?