Managed IT Services Tech Stack Audit for Irvine, CA Businesses

Continuously monitors endpoints to detect, investigate, and respond to advanced threats in real time.

• •Does your EDR solution provide behavioral analysis beyond signature-based detection?
• •Is automated threat containment and rollback enabled across all endpoints?
• •Are EDR alerts integrated with your centralized security operations dashboard?

Enforces security policies, manages applications, and enables remote wipe on mobile devices used by employees.

• •Are all company-owned and BYOD devices enrolled and compliant?
• •Can you remotely lock or wipe a lost device within minutes?
• •Are app installation policies enforced to prevent shadow IT on mobile?

Automatically deploys operating system and application patches to reduce vulnerability windows across all endpoints.

• •Are patches deployed within 48 hours of critical vulnerability disclosure?
• •Is there a rollback mechanism if a patch causes system instability?
• •Do you have visibility into patch compliance rates across your entire fleet?

Ensures all endpoint storage drives are encrypted to protect data at rest in case of device theft or loss.

• •Is full-disk encryption enabled and verified on 100% of endpoints?
• •Are encryption keys centrally managed and recoverable by IT?
• •Do compliance reports confirm encryption status for regulatory audits?

Provides real-time visibility into network performance, uptime, and anomalies across all locations and cloud environments.

• •Does your monitoring cover switches, firewalls, access points, and cloud gateways?
• •Are alerting thresholds tuned to minimize false positives while catching real incidents?
• •Is historical performance data retained for capacity planning and trend analysis?

Inspects traffic at the application layer and enforces granular security policies to block sophisticated threats.

• •Is deep packet inspection enabled for encrypted traffic (SSL/TLS)?
• •Are intrusion prevention signatures and threat intelligence feeds updated automatically?
• •Is the firewall configured with geo-blocking for regions irrelevant to your business?

Provides intelligent traffic routing and failover across multiple internet connections to ensure business continuity.

• •Do you have at least two independent ISP connections with automatic failover?
• •Is application-aware routing prioritizing critical SaaS and VoIP traffic?
• •Has failover been tested within the last 90 days with documented results?

Creates regular, encrypted backups of critical data and systems to both local and offsite/cloud destinations.

• •Are backups running at least daily with verification of successful completion?
• •Is backup data encrypted both in transit and at rest?
• •Do you maintain a 3-2-1 backup strategy with offsite or cloud copies stored in a separate geographic region?

Documents the procedures, responsibilities, and recovery objectives needed to restore operations after a major incident.

• •Are Recovery Time Objective (RTO) and Recovery Point Objective (RPO) defined and agreed upon by leadership?
• •Has the disaster recovery plan been tested with a full simulation in the past six months?
• •Are roles and escalation paths clearly assigned and communicated to all stakeholders?

Provides independent backup of SaaS application data such as Exchange Online, SharePoint, OneDrive, and Teams that are not fully protected by vendor retention policies.

• •Are you backing up all Microsoft 365 workloads including Teams chat and SharePoint?
• •Can you restore individual emails, files, or entire mailboxes granularly?
• •Is SaaS backup data stored independently from the primary SaaS vendor?

Requires users to verify identity through multiple factors before accessing systems, dramatically reducing credential-based attacks.

• •Is MFA enforced on all user accounts including administrators and service accounts?
• •Are phishing-resistant MFA methods such as hardware keys or authenticator apps used instead of SMS?
• •Is MFA required for VPN, remote desktop, and all cloud application access?

Centralizes authentication across multiple applications to improve user experience and reduce password sprawl.

• •Are all major business applications integrated with your SSO provider?
• •Is conditional access configured to enforce location, device, and risk-based policies?
• •Are failed login attempts and anomalous sign-in patterns monitored and alerted?

Restricts, monitors, and audits elevated access to critical systems to prevent insider threats and lateral movement by attackers.

• •Are admin credentials vaulted with just-in-time access provisioning?
• •Is all privileged session activity logged and reviewable?
• •Are standing admin privileges eliminated in favor of time-limited elevated access?

Automates onboarding, role changes, and offboarding to ensure access rights are always accurate and promptly revoked when no longer needed.

• •Are new hire accounts provisioned automatically from HR system triggers?
• •Is access revoked within one hour of an employee's termination?
• •Are quarterly access reviews conducted to identify and remove orphaned or excessive permissions?

Continuously scans cloud environments for misconfigurations, compliance violations, and security risks.

• •Are all cloud accounts and subscriptions monitored for configuration drift?
• •Are misconfiguration alerts prioritized by severity and remediated within SLA?
• •Is the CSPM tool integrated with your ticketing or SIEM platform?

Tracks cloud spending, identifies waste, and enforces tagging and budget policies to prevent cost overruns.

• •Do you have visibility into cloud spend by department, project, and resource type?
• •Are idle or underutilized resources identified and right-sized monthly?
• •Are budget alerts configured to notify stakeholders before thresholds are exceeded?

Manages cloud infrastructure through version-controlled templates to ensure consistency, repeatability, and auditable changes.

• •Are infrastructure changes deployed through code pipelines rather than manual console edits?
• •Is there a peer review and approval process for all infrastructure changes?
• •Are rollback procedures documented and tested for failed deployments?

Centralizes incident reporting, service requests, and change management workflows to ensure accountability and SLA tracking.

• •Are all IT issues tracked through tickets with defined priority levels and SLAs?
• •Do end users have a self-service portal for common requests and knowledge articles?
• •Are ticket metrics such as mean time to resolve and first-contact resolution regularly reviewed?

Maintains an accurate inventory of all hardware and software assets including warranty status, licensing, and end-of-life dates.

• •Is your asset inventory updated automatically through discovery and agent-based tools?
• •Are end-of-life and end-of-support dates tracked with replacement timelines?
• •Is software licensing audited to ensure compliance and eliminate redundant subscriptions?

Stores network diagrams, runbooks, credentials, and configuration details in a secure and accessible knowledge base.

• •Is documentation kept current with a mandatory review cycle at least quarterly?
• •Are credentials stored in an encrypted vault with role-based access controls?
• •Can a new technician use the documentation to resolve issues without tribal knowledge?