What to Expect When You Switch to a Managed IT Provider

With BRITECITY, the transition follows a four-week path. Week one covers documentation, discovery, and security deployment. Weeks two and three handle cleanup, backup verification, and monitoring setup. By week four your dedicated techTEAM takes over day-to-day support.

No. While your business runs normally, your onboarding engineer does the heavy lifting in the background: cleaning up stale accounts, verifying backups, testing disaster recovery, and configuring monitoring. The disruptive work happens where you will not feel it.

No. Every BRITECITY managed IT agreement is month-to-month with no year-plus commitment and no early termination fees. The arrangement keeps both sides accountable, because we earn your business every month.

Your BRITECITY onboarding engineer documents your entire environment, including network topology, user accounts, licensing, vendors, and passwords, into IT Glue. If you are leaving another MSP, the engineer coordinates directly with them to transfer access, documentation, and active tickets.

Yes. If your business is within 25 miles of John Wayne Airport in Irvine, on-site visits are unlimited and included with no trip charge. Outside that radius, on-site work is billed at our door-to-door on-site rate of $185/hour.

Office moves and major infrastructure projects, new hardware procurement, and compliance program implementation (HIPAA, CMMC, SOC 2) are scoped separately. Everything else, from password resets to server migrations and security incidents, is covered.