Executive guide · Company evaluating or replacing an MSP
How to Evaluate Your Current MSP
A fair evaluation uses a fixed scorecard. Comfort with a technician is not the same as organizational risk management.
By Chad Gniffke · Reviewed by BRITECITY Technical Review · Updated 2026-08-04
Executive summary
A fair evaluation uses a fixed scorecard. Comfort with a technician is not the same as organizational risk management.
Definition
MSP evaluation is a structured review of whether your managed provider meets agreed outcomes for support, security, continuity, and executive communication.
Why it matters to the business
Leaders should care because the issue shows up as cost, risk, or lost capacity, not as a technical curiosity.
- Weak providers hide risk until an incident
- Strong providers bring evidence and a roadmap
- You need criteria before you renegotiate or replace
What to do next
1.Collect evidence
SLAs, open risks, backup tests, security tooling coverage.
2.Score dimensions
Security, continuity, support quality, reporting, commercial terms.
3.Share results
Ask for a 90-day remediation plan or start a competitive process.
Answers
Frequently Asked Questions
How often should we evaluate our MSP?
What if scores are mixed?
Related resources
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- Readers of /articles/what-to-expect-switching-msp often land here for Evaluation before switch.
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