Meet the Team
Instead of navigating a maze of unfamiliar voices, you'll connect with a dedicated team that knows you by name.
Real feedback over the last 90 days
421 responses via SmileBack
“Alden was able to resolve quickly.”
Today
“Great support.”
2 days ago
“Jonathan responded to my ticket within 10 minutes and quickly again identifying potential causes as to why my operating systems were running slowly. Once everything was complete, my machine was running much smoother and faster and customer service was excellent.”
2 days ago
“Quick response!”
5 days ago
“Handled quickly!”
5 days ago
“Ian was very helpful, outgoing and understanding. Resolved issue quickly.”
6 days ago
BRITECITY provides team-based IT support from our Irvine headquarters. Help desk is available Monday through Friday 8 AM to 5 PM Pacific Time. For emergencies, call (949) 243-7440 for 24/7 phone response within 1 hour. Every client gets a dedicated team of technicians who know your systems by name.
See Us in Action
How to Reach Us
BRITECITY's IT support portal provides existing clients with multiple ways to get help: phone support, email ticketing, and our client portal. For emergencies, call (949) 243-7440 for our 1-hour emergency response commitment.
Existing BRITECITY clients can submit support requests in three ways: call our help desk at 949-243-7440, email help@britecity.com to automatically create a ticket, or log into the client portal to submit and track requests online. For the fastest response, call us directly for urgent issues.
For IT emergencies, call (949) 243-7440. Phone emergencies receive a 1-hour emergency response, 24/7. Our monitoring system runs around the clock; alerts are handled during business hours.
Help desk: Monday-Friday, 8:00 AM - 5:00 PM Pacific. For after-hours emergencies, call our 24/7 phone line. Monitoring runs 24/7; alerts are addressed during business hours.
BRITECITY is headquartered in Orange County, California at our Irvine office. Our team combines local Orange County expertise with skilled technicians to deliver fast, reliable support. When you need on-site assistance, we coordinate from our Irvine office to serve you throughout Orange County.
Your Dedicated Team
Instead of faceless tickets, you get a dedicated team of 4-6 people who manage around 40 clients. They learn your business, your people, and your systems inside and out.
A small team of 4-6 people is assigned to your account. Your Team Manager introduces everyone.
We document your applications, workflows, and what matters most to your business.
Your team recognizes voices on the phone. We know the personalities and preferences of your staff.
Seeing your issues week after week, we identify root causes and decrease problems over time.
A small team of 4-6 people is assigned to your account. Your Team Manager introduces everyone.
We document your applications, workflows, and what matters most to your business.
Your team recognizes voices on the phone. We know the personalities and preferences of your staff.
Seeing your issues week after week, we identify root causes and decrease problems over time.
When emergencies happen at night, someone from YOUR team responds, not a random stranger reading from a script.
Because we see your issues week after week, we identify root causes and implement permanent fixes.
Your team works together to make you and your staff more productive, so technology enables work instead of blocking it.
Transparency
We believe in total transparency. View our real Net Promoter Score (NPS) and see what our clients actually say about working with BRITECITY.
View Our NPS ScoresThe People
Our small-team approach means we're deeply familiar with you, your team, and the unique aspects of your business.
Alan B.
Alden G.
Andrea B.
Angela C.
Becca O.
Brandon L.
Chad G.
Chris G.
Clancy C.
Clark D.
Cylvir B.
Dani F.
Faye H.
Gilbert O.
Ian M.
John W.
Jon S.
Jonnathan S.
Jose A.
Kristina A.
Kyle J.
Lemar A.
Mark A.
Mark B.
Martin D.
Michael L.
Michael T.
Mickey K.
Mistie B.
Mitchell B.
Morgan M.
Natalia S.
Peter T.
Robert M.
Roma R.
Scott G.
Scott S.
Scott S.
Sean O.
Shaun O.
Stephanie K.
Steve D.
Steven J.
Trevor D.
Tyler D.
Our Services
Comprehensive IT services tailored to your business needs.
24/7 monitoring with help desk support Monday-Friday, 8:00 AM - 5:00 PM PT.
Expert diagnosis and resolution of hardware, software, and network issues.
Strategic planning and deployment of new technology solutions aligned with your business goals.
Answers
Local Expertise
Based in Irvine, California, we provide on-site support when you need it. Our local presence means faster response times and a team that understands the unique needs of Orange County businesses.