Co-Managed IT · Platform Access
One of the most common questions we hear from IT departments evaluating co-managed IT is: “What level of access will my team have to the tools you use to manage our network?” The short answer: meaningful, working-level access to every platform involved in managing your environment. Below is exactly what you can see and do in each tool.
Why This Matters
Some MSPs treat co-managed clients as observers — read-only dashboards, ticket comments, and not much else. We don't. Your IT team gets named accounts in every platform we use to manage your environment. You can investigate alerts, run remote support sessions, edit policies, update documentation, and pull reports on your own schedule. We're still on the line for engineering work and 24/7 monitoring — but you're never locked out of your own network.
Security Tools
Full admin or admin-equivalent access across our security stack.
Endpoint Detection & Response
Your Role
BC – Client Admin
Full visibility and management capabilities within the platform.
DNS Security
Your Role
Full Admin
Complete control and oversight of all settings.
Email & Collaboration Security
Your Role
Customer Portal Administrator
Full admin-level access to the security portal.
Security Awareness Training
Phishing Simulation & Training
Your Role
Manager Admin
What You Can Do
Visibility and control over training programs, reporting, and user management.
Remote Access & Management
Remote Monitoring & Management
What You Can Do
Remote Support
Remote Access & Session Management
What You Can Do
Mac-Specific Tools
For Mac fleets, your team gets full admin tooling alongside our Apple-certified engineers.
Admin Access Supported · Yes
Roles & Permissions Available
Documentation
Centralized IT Documentation
What You Can Do
Quick Reference
| Platform | Category | Your Role |
|---|---|---|
| SentinelOne | Endpoint Detection & Response | BC – Client Admin |
| Cisco Umbrella | DNS Security | Full Admin |
| Check Point Harmony | Email & Collaboration Security | Customer Portal Administrator |
| Breach Secure Now | Phishing Simulation & Training | Manager Admin |
| ConnectWise RMM | Remote Monitoring & Management | Scoped Admin (view + actions) |
| ConnectWise ScreenConnect | Remote Support | Session Operator |
| Mac Device Management | Endpoint Management (macOS) | Admin Access |
| IT Glue | Documentation | Editor (view / create / update / remove) |
Reach out to your BRITECITY techTEAM or email help@britecity.com. Most account changes are handled the same business day.
(949) 243-7440FAQ
Next Step
Book a 30-minute walkthrough. We'll show you the actual platforms, the actual dashboards, and the actual permissions your team will get.