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Co-Managed IT · Platform Access

Direct Access to the Tools That Run Your Network

One of the most common questions we hear from IT departments evaluating co-managed IT is: “What level of access will my team have to the tools you use to manage our network?” The short answer: meaningful, working-level access to every platform involved in managing your environment. Below is exactly what you can see and do in each tool.

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Security Tools
RMM Access
Mac Admin
Documentation

Why This Matters

Co-Managed Means Hands-On, Not Hands-Off

Some MSPs treat co-managed clients as observers, read-only dashboards, ticket comments, and not much else. We don't. Your IT team gets named accounts in every platform we use to manage your environment. You can investigate alerts, run remote support sessions, edit policies, update documentation, and pull reports on your own schedule. We're still on the line for engineering work and 24/7 monitoring, but you're never locked out of your own network.

Security Tools

Endpoint, DNS, and Email Security

Full admin or admin-equivalent access across our security stack.

SentinelOne

Endpoint Detection & Response

Your Role

BC – Client Admin

Full visibility and management capabilities within the platform.

Cisco Umbrella

DNS Security

Your Role

Full Admin

Complete control and oversight of all settings.

Check Point Harmony

Email & Collaboration Security

Your Role

Customer Portal Administrator

Full admin-level access to the security portal.

Security Awareness Training

Phishing Simulation & User Training

Breach Secure Now

Phishing Simulation & Training

Your Role

Manager Admin

What You Can Do

Visibility and control over training programs, reporting, and user management.

Remote Access & Management

ConnectWise RMM, Monitoring & Management

ConnectWise RMM

Remote Monitoring & Management

What You Can Do

  • View RMM dashboard
  • Agent download and uninstall
  • View computers (desktops/servers), limited device groups, and patching details
  • View alert monitors
  • Limited access to automations
  • View detailed reports

Remote Support

ConnectWise ScreenConnect, Remote Sessions

ConnectWise ScreenConnect

Remote Access & Session Management

What You Can Do

  • View devices
  • Join sessions
  • Add notes to sessions
  • Transfer files
  • Run tools
  • Log in via backstage

Mac-Specific Tools

Apple Device Management, Full Admin Access

For Mac fleets, your team gets full admin tooling alongside our Apple-certified engineers.

Mac Device Management

Admin Access Supported · Yes

Roles & Permissions Available

  • View / Delete Devices
  • Execute / Cancel Commands (Lock Device, Erase Device, predefined commands)
  • View / Edit / Deploy Policies
  • Create / View / Edit OS Users
  • Create / View / Edit Mac Users & Privileges
  • Run Splashtop
  • View and Update Alerts / System Events
  • View / Export Reports
  • View Executive / System Dashboard

Documentation

IT Glue, Centralized Documentation

IT Glue

Centralized IT Documentation

What You Can Do

  • View documentation
  • Create and update documentation
  • Remove documentation

Quick Reference

Access at a Glance

PlatformCategoryYour Role
SentinelOneEndpoint Detection & ResponseBC – Client Admin
Cisco UmbrellaDNS SecurityFull Admin
Check Point HarmonyEmail & Collaboration SecurityCustomer Portal Administrator
Breach Secure NowPhishing Simulation & TrainingManager Admin
ConnectWise RMMRemote Monitoring & ManagementScoped Admin (view + actions)
ConnectWise ScreenConnectRemote SupportSession Operator
Mac Device ManagementEndpoint Management (macOS)Admin Access
IT GlueDocumentationEditor (view / create / update / remove)

Need credentials or have a question about access?

Reach out to your BRITECITY techTEAM or email help@britecity.com. Most account changes are handled the same business day.

(949) 243-7440

FAQ

Common Access Questions

What level of access does my IT team get to BRITECITY platforms?
Working-level admin access to every tool involved in managing your environment. That includes endpoint security (SentinelOne), DNS security (Cisco Umbrella), email security (Check Point Harmony), security awareness training (Breach Secure Now), RMM (ConnectWise), remote support (ConnectWise ScreenConnect), Mac management, and documentation (IT Glue). The exact role per platform is listed above, most are admin or admin-equivalent.
Can my team make changes, or only view things?
Both. Across most platforms, SentinelOne, Cisco Umbrella, Check Point Harmony, IT Glue, Mac management, your team has full edit and management capabilities. ConnectWise RMM is intentionally scoped to view-and-act-on-alerts level access (no broad automation editing) so production stability is preserved while you get the visibility and remediation tools you need.
How do we get credentials for these platforms?
Your BRITECITY techTEAM provisions accounts during onboarding. If you need credentials added or updated for a specific team member, email help@britecity.com or call (949) 243-7440 and we will get them set up the same business day in most cases.
Why is ConnectWise RMM access more limited than the security tools?
RMM controls every endpoint we manage, automations, scripts, and patching. Limited access on automations is a guardrail, not a wall. You can see what is running, run actions on devices, and review reports. If you need a specific automation built, modified, or run, our engineers handle it on request so a misconfigured script never takes a fleet offline.
Will we lose access if we end the engagement?
Yes. Platform access is granted under our tenancy and licensing for active co-managed clients. At the end of an engagement we offboard accounts, export your IT Glue documentation to a format you can take with you, and coordinate transition of any tooling you want to license directly with the vendor.
Can we integrate these platforms with our existing tools?
In most cases, yes. SentinelOne, Cisco Umbrella, ConnectWise RMM, and IT Glue all support API integrations with common ITSM, SIEM, and identity platforms. Tell us what you want to connect to and we will scope the integration during your onboarding.

Next Step

See Co-ManagedFrom the Inside

Book a 30-minute walkthrough. We'll show you the actual platforms, the actual dashboards, and the actual permissions your team will get.

Book a WalkthroughCo-Managed IT Overview
Call (949) 243-7440