Managed IT for nonprofits
24/7 monitoring, unlimited help desk, workstation and server management, network monitoring, hardware procurement, billed per user, per managed computer, and per mailbox.
RESPONSE1 HR P1/P2
NONPROFIT IT, ORANGE COUNTY
IT support for Orange County nonprofits
BRITECITY runs the IT underneath Orange County nonprofits: Microsoft 365, identity, workstations, donor data protection, and backup. Irvine-based since 2007. We keep staff and volunteers working without asking you to invent a second IT stack.
Plan at a glance
$157per user / month
- Per managed computer
- $17.85 / month
- Per mailbox
- $16.90 / month
- Monthly floor
- $2,500
- Term
- Month-to-month
- P1/P2 response
- 1 hour
- POLARITY security
- Required
Managed IT is billed per user, per managed computer, and per mailbox each month. The floor is dollars, not headcount. Cybersecurity is not an upsell, it ships with the plan.
POLARITY runs on
Measured, not estimated. Last 12 months.
16 Sep 2025 – 16 Sep 2026
- 314
- Devices under management
- 6,387
- Tickets handled, 12 mo
- 18 min
- Median P1/P2 first response
- 100%
- CSAT, 41 responses
15 active nonprofit clients. Median first response measured on Priority 1 and 2 tickets from first logged time entry. Extracted from ConnectWise PSA on 16 Sep 2026.
Ticket mix
What actually breaks in a nonprofit
Every classified nonprofit ticket from the last 12 months, grouped by what the engineer was working on. Server connectivity leads, which is what a small team on shared systems looks like from the inside.
- Sample
- 2,067 classified tickets
- Window
- 16 Sep 2025 – 16 Sep 2026
CategoryTickets · share
- 01Connectivity (server)314 · 15.2%
- 02Cybersecurity253 · 12.2%
- 03Application (general)175 · 8.5%
- 04Spam filtering117 · 5.7%
- 05Application (safelisting)114 · 5.5%
- 06Question/request for info93 · 4.5%
Bars are scaled to the largest category. Unclassified and monitoring-noise tickets are excluded.
Services
What BRITECITY runs for nonprofit organizations
Month-to-month, billed per user, per managed computer, and per mailbox, with cybersecurity required rather than optional.
POLARITY cybersecurity
SentinelOne EDR, ThreatLocker zero-trust controls, Check Point email security, and 24/7 threat monitoring. Required on every managed plan.
COVERAGE24/7/365
Microsoft 365 and donor data
We manage Microsoft 365 including nonprofit licensing, and we support the identity, access, and backup path around the systems that hold donor and grant records.
DOCUMENTEDMICROSOFT 365
Staff, volunteer, and board access
Onboarding and offboarding that actually completes, role-based access for rotating volunteers and board members, and shared file paths that survive turnover.
SCOPESTAFF + VOLUNTEERS
SCOPE
Where our work ends and your vendor's begins
Stated up front, so nothing falls between us the week before a gala.
What BRITECITY owns
- Identity, MFA, and access control
- Workstations, servers, and encryption
- Office network and remote access
- Printing, scanning, and shared file paths
- AES-256 backup with offsite replication
- Vendor escalation, on your behalf
What your vendor owns
- The donor and grant applications themselves
- Campaign structure and reporting design
- Release schedule and version support
What we do not do
We do not administer your donor database or design fundraising workflows. We keep identity, devices, and the file path underneath them dependable.
NONPROFIT STACK
Software your mission already runs
Pulled from the Applications records our engineers keep in IT Glue, plus sampled ticket history. We own the identity, workstation, network, printing, and backup path around each one. The vendor owns the application.
4Applications documented
| Application | Category | Role | Documented in |
|---|---|---|---|
| QuickBooks | Finance · Accounting | Critical path | IT Glue |
| Adobe | Platform · Creative | Foundation | IT Glue |
| Egnyte | Platform · File sync and share | Foundation | IT Glue |
| Microsoft 365 | Platform · Identity and productivity | Foundation | IT Glue |
Verified 16 Sep 2026 · IT Glue Applications + PSA ticket history
What we own: identity, devices, network, printing, backup, vendor escalation. What the vendor owns: the application itself, its data model, and its release schedule.
FAQ
Nonprofits IT: common questions
Not covered here? Ask an engineer directly. No gatekeeping, no form.
(949) 243-7440Do you help with nonprofit Microsoft 365 licensing?
Yes. We manage Microsoft 365 for nonprofit organizations, including the nonprofit licensing path, and we handle the identity, device, and access work underneath it.
How do you protect donor data?
Layered technical controls: endpoint encryption, MFA on every system holding donor records, role-based access that survives volunteer turnover, encrypted email, AES-256 encrypted backup, and 24/7 threat monitoring via SentinelOne EDR.
How fast do you respond when the office goes down?
24/7 phone response with a 1-hour commitment on P1 and P2. Across the last 12 months, our measured median first response for nonprofit P1 and P2 tickets was 18 minutes. On-site support is available same-day across Orange County from Irvine.
What security does a nonprofit need at minimum?
Endpoint detection and response, email security with anti-phishing, MFA, encrypted backup, and security awareness training. POLARITY includes all of it and is required on every managed plan.
How much does nonprofit IT in Orange County cost?
$157 per user per month, month-to-month, with a $2,500 monthly floor. That covers monitoring, unlimited help desk, POLARITY cybersecurity, and Microsoft 365 management. The floor is dollars, not headcount.
AI Knowledge Base
Ask BRITEBOT about Nonprofits IT support
Curious how we handle nonprofit compliance, vendor coordination, or a specific application? Copy a short prompt and ask in plain English.
NEXT STEP
Ready for IT that understands a mission?
Book a 30-minute call. No commitment, no pressure. A clear picture of your environment and what to fix first.
Nonprofit IT in Orange County covers the same work city by city. All industries.
What happens on the call
- 01Your environment, out loudDevices, users, who rotates through, and what broke last month.
- 02Where the risk actually sitsThe controls you have, the ones you are missing, and what each gap costs.
- 03A number and a dateFlat per-user pricing and a realistic onboarding window. No proposal theater.
30 minutes. No commitment, no pressure.
Figures pulled from BRITECITY's ConnectWise PSA and IT Glue on 16 Sep 2026. Rolling 12-month window. Client names are never published.