IT & Technical Support for Water Treatment Company

Introduce your business and what you do there. I’m the CEO of Water Techniques, a water treatment company. We provide water filtration and softening solutions for customers.

What challenge were you trying to address with BRITECITY? We needed IT and technical support.

What was the scope of their involvement? First, BRITECITY provided a proposal for their services. We negotiated the pricing based on the number of users we had.

From there, they’ve proceeded to provide IT services to our company, including hardware maintenance and cybersecurity. What is the team composition? We’ve worked with technical support specialists and their executive team.

How did you come to work with BRITECITY? They were referred to us. What is the status of this engagement?

We started working together in June 2017, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? BRITECITY is responsive, and they follow up after the conclusion of each project and case. Their team is very professional.

Thanks to their support, we’ve seen an increase in uptime, a stabilized network speed, and reduced bugs. How did BRITECITY perform from a project management standpoint? They’re good at communicating and sticking to schedules and budgets.

We usually communicate through phone calls and emails. What did you find most impressive about them? BRITECITY’s response time is impressive.

Are there any areas they could improve? I can’t think of anything. Do you have any advice for potential customers?

Engage with them.