Managed IT Services for Civil Defense Litigation Firm

Introduce your business and what you do there. We’re a civil defense litigation firm. We have approximately 16 attorneys and a total of 25 employees.

I’m the office administrator.

What challenge were you trying to address with briteCITY? We just completed our third year in business and have been growing rapidly. We had an individual IT consultant we’d reach out to, but the work got to be too much for her.

We decided to go with a firm that could provide us with more readily available assistance, offer suggestions regarding our IT environment, and ultimately help us grow.

What was the scope of their involvement? We retain the services of briteCITY as our IT company. They handle any IT-related services: onboarding new hires and handling employee departures, installing new applications, managing updates and add-ons, and setting up Zoom rooms.

They set up computers and cablings, so getting things set up to our router. We turn to them for anything related to IT. What is the team composition?

We work with Scott (CTO), Scott (Systems Engineer), Ron (IT Professional), and Michael (Director of IT). How did you come to work with briteCITY? They were referred to us by a personal friend.

We interviewed several firms and felt that briteCITY could assist us best. How much have you invested with them? Currently, we pay about $3,500 a month for their service.

What is the status of this engagement? Our work together began around August 2019, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? They are responsive. They try to resolve issues that we have to the best of their capacity.

How did briteCITY perform from a project management standpoint? They meet deadlines. We communicate via email, phone calls, and text.

They also have a portal where we can request jobs to be done. What did you find most impressive about them? briteCITY has assisted a lot when it comes to new hires.

Their responsiveness in trying to resolve issues is noteworthy. Are there any areas they could improve? They definitely lack familiarity with law firms and their software, so that’s been a challenge.

When we retained them, they said they would do everything they could to become familiar with the legal industry and its technology, and I don’t feel that they have done that. They also aren’t as innovative or proactive as I had hoped they would be. Those are their two areas of weakness.

Any advice for potential customers? If I had to give my opinion to someone who is interested, I would let them know that they lack knowledge when it comes to law firms. If they’re looking for a firm that’s going to take the time to review the IT environment, this probably isn’t the company for them.