“They’ve done good work.”
Exactly as scored on Clutch.co
out of 5.0
out of 5.0
out of 5.0
out of 5.0
Smooth migrations
Long-term partnership
Introduce your business and what you do there. We’re a financial services firm. We manage accounts for our clients and help them navigate financial turmoil and investing, and I’m the director of operations.
What challenge were you trying to address with briteCITY? We needed an IT partner.
What was the scope of their involvement? briteCITY takes care of our everyday IT. They back up our data and onboard employees.
We’ve also had a few migrations over the years, and they’ve helped us move from multiple servers and downsize to the cloud. They do most of the regular work remotely, but they’ve come into the office to install servers. The team also does VoIP.
What is the team composition? We mostly work with two teammates. We’ve interacted with Scott (CTO) and Chad (CEO), as well as John (IT Lead).
How did you come to work with briteCITY? They cold-called us, and Scott’s business partner at the time was very persistent. It was a perfect time because our previous partner wasn’t as established.
briteCITY also knew someone we were acquainted with, which made it easier. How much have you invested with them? We spend anywhere from $500–$1,000.
What is the status of this engagement? We began working with them in 2009, and our engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement? We track the downtime and how quickly issues are resolved, and briteCITY seems to be doing things in a timely manner. How did briteCITY perform from a project management standpoint?
They have a ticketing system that tracks any of our issues. It’s very thorough, and I’ve seen a log where they jotted down every small detail. What did you find most impressive about them?
Scott’s depth of knowledge and ability to resolve sometimes obscure issues is great. His ability to engage with the sales rep of whatever software we want to implement is also good, and he helps us to determine what’s appropriate. We’re always trying to find ways to improve the process or save money, and the team provides ideas based on their experience with other clients.
They’ve done good work. Are there any areas they could improve? Sometimes their response time is a little slower than we’d like.
When you’ve got a computer problem and can’t do anything, that time matters.
“They’ve done good work.”
Join the Orange County businesses who trust BRITECITY to Make IT Easy.