IT Services for Evangelist Church

Please describe your company and your position there. Grace is a mid-sized church. I am the church administrator and as such oversee all of the business, systems and structures for the church.

For what projects/services did your company hire BRITECITY? BriteCity is our managed IT provider. They oversee all network administration including offsite monitor of all of our systems, equipment, WiFi, and VoIP.

They troubleshoot, fix, assist, and train.

How did you select this vendor and what were the deciding factors? BriteCity became our provider through a transition from our previous vendor. Continuity and knowledge transition was the key for us.

Describe the project in detail and walk through their service package. This most recent out of SoW project was an assessment of our aging servers, helping our team to determine our readiness for an entire cloud based solution, and coming ap with new backup strategies. From this point, the project was bid, pricing determined, equipment ordered, installed, and our old servers were crossed over to the new.

How many resources from the vendor's team worked with you, and what were their positions? I think four, CEO, project manager, and two others.

Can you share any outcomes from the project that demonstrate progress or success? The project was handled well. No issues.

Everything is working well. How effective was the workflow between your team and theirs? Fantastic.

Daily updates. Daily check-in calls. They are still following up.

What did you find most impressive or unique about this company? I am always thankful for how smoothly everything works. Are there any areas for improvement or something they could have done differently?

I prefer meeting onsite and face-to-face. The challenge of remote/Zoom, etc. meetings is just not my preferred method but it is how things are done today.