01 / Response time
Hours go by
You send it in and hear nothing back. No owner, no status, no idea if anyone picked it up, so you chase it, then fix it yourself.
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30-minute call · Irvine, CA
Thirty minutes. A number. An honest no if we are not the fit.
Six fields. Irvine. Not a demo, not an assessment, not a deck. BRITECITY published $157/user, $2,500/month floor, month-to-month. Two-person firms who meet the floor are a fit.
Thirty minutes. A number. An honest no if we are not the fit.- One conversation, one point of contact, not a new name every time you ask
- No slide deck, no assessment, no credit card
- The $2,500/month floor is the gate, not headcount
2007
Since
150+
OC businesses
1hr
Emergency
35+
IT pros
Book your call
30 min · IrvineSix fields. Zero pitch.
$2,500 floor30 minutesMonth-to-month
Your details go to our Irvine team only. No lists, no drip campaign.
Call highlights: $2,500 floor, 30 minutes
$2,500 floor
30 minutes
Irvine team
$157/user list
Why people call us
You're not shopping for IT. You're done with the last one.
Nearly every call starts the same way. The provider is still technically there, it's the response times, the invoices, and the fourth new technician this quarter that wore you out.
02 / The invoice
Nickel and dimed
Every question turns into a line item. You've started rationing what you report just to keep the invoice predictable.
03 / Ownership
A new name every time
A different tech on every ticket, so you re-explain your environment from scratch. Nobody owns the outcome and resolutions stretch for days.
04 / The contract
You're mid-term, or being asked to re-sign for another two or three years before anything actually improves.
05 / The relationship
The one person there you actually trusted has left. Whatever goodwill you had walked out with them.
By the time most people call us, the problem isn't the technology. It's that nobody is accountable for it.
Martin is very knowledgeable and gets things accomplished quickly and efficiently.
98.6%503 ratings · 90 days
The 100-second version: who we are, how the first month goes.
On the call
One salesperson walks you through all of it, this call, the assessment, the proposal. After you sign, onboarding hands you to the team assigned to your account, and they stay your team.
Who you'll talk to
We've been on the other end of that call since 2007.
We're in Irvine, and 150+ Orange County businesses, law firms, medical groups, accountants, manufacturers, run on us. We've walked into the same three problems enough times to name them before you finish describing them. That's the whole reason this call only takes thirty minutes.
Emergency response
1 hour, contracted
Pricing
From $157/user/mo
Team
35+ certified
Commitment
Month-to-month
The stack we defend with
More from the same feed
Every rating we've had →Peter was responsive and followed up immediately
Client rating · today
Quickly responded to and resolved.
Client rating · yesterday
Prompt, Punctual, Perspicuous and Personable
Client rating · yesterday
How this works
Here's exactly how it goes.
Four steps, always in this order. No proposal until we both know it fits.
01Today · 30 min
The alignment call
What's breaking, what you need, and whether that lines up with how we work. If it doesn't, you'll hear it on this call.
02Next
The assessment
The technical session. Identity, email, endpoints, backups, network, so both sides know exactly what we'd be taking on.
03Then
The proposal
Scope, per-user pricing, and what changes in week one, written down and walked through, not emailed and chased.
04Once you say go
Onboarding
Documentation, monitoring, then the help desk handoff, staged around your notice window. From there the team assigned to your account takes over.
What we won't do
Quote you before we understand youAsk for a three-year termPut you in a drip campaignCharge you a dollar for this call
Two versions of next quarter
One of these is already being decided.
If nothing changes
- The renewal arrives, and signing it is still easier than switching. Another two years.
- The next outage costs your team a day, and the invoice for handling it shows up after.
- Your people stop reporting problems and start working around them, and you hear about it late.
Ninety days from now
- One-hour emergency response, in writing, from engineers who already know your environment.
- One flat per-user price. Asking a question never generates an invoice.
- A named owner for your account and a roadmap you approved, reviewed every quarter.
Book the callThirty minutes is the whole ask.
Before you book
The things people ask us first.
Is $157 a quote?
$157 is list, not a quote. The $2,500/month floor is the gate, not headcount. The 30-minute call is how the number becomes yours.
We're locked into a contract. Can we even talk?
That's the most common version of this call. Bring your term date and notice window, most agreements need 30 to 90 days' written notice, and we'll build the switch around them instead of asking you to break anything. Knowing your date before it renews on you again is the whole point.
Am I going to get sold to?
Pricing lands in a written proposal after we've actually looked at your environment, not guessed at on a first call. Ask anything you want on the call; if we're not the answer, you'll hear that too. One follow-up email, then nothing unless you write back.
How messy is switching providers?
Staged, documented, and mostly invisible to your team. We take monitoring and the help desk first, document your environment as we go, and schedule anything disruptive for a weekend. Your current provider stays in place until the handoff is clean.
What do you need from us before the call?
Nothing. No network diagram, no asset list, no prep. Come with what's been annoying you and roughly how many people sit in front of a computer. We'll drive the rest.
30-minute call · $2,500/month managed IT floor
The renewal deadline is a bad time to start looking.
Thirty minutes now, and you'll know your options before the notice window closes on you.