IT Management and Cloud Consulting for Construction Company

Introduce your business and what you do there. We’re a small construction company that does room additions. We’ve made an effort over the years to bring technology into our company to support the customer experience and operations.

What challenge were you trying to address with briteCity? briteCity provides ongoing tech support and helps implement larger projects.

What was the scope of their involvement? The most notable project would be migrating all of our data into the cloud and removing all on-site data storage. Their deliverables included a plan and the price to implement the plan.

Then they outlined the specific steps for the migration and data safety. The third step was moving all the data setting up new devices for every employee. What is the team composition?

For this project, we mostly communicated with John (IT Team Lead). On an ongoing basis for tech support, we work with Jonathan (IT Professional). There are also various other people we work with.

How did you come to work with briteCity? We have a third-party technology and business advisor, and he referred us to them. How much have you invested with them?

We’ve spent about $25,000. What is the status of this engagement? We started working together in January 2016 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? This project has had a tremendous impact on our company. Now all of our data is in the cloud and all of our employees are using the new devices.

There was almost no business interruption. How did briteCity perform from a project management standpoint? I’d give them an A+.

For projects, they’re very proactive. For support, they’re reactive to what we need. What did you find most impressive about them?

The owner, Chad (CEO), is very knowledgeable and cares about his work. That was a big selling point. They also didn’t mind spending a lot of time with us.

That has been really helpful when we’ve needed someone to sit down and figure out a problem. Are there any areas they could improve? They could improve the quality of their tech support staff.

I’ve already talked to them about that and they seem really receptive to working on that. They take constructive criticism very well. Do you have any advice for potential customers?

If you can, work directly with Chad; he was phenomenal. He did a great job laying things out and he was good at delegating tasks to the right team members.