IT Managed Services for Evangelical Church

Introduce your business and what you do there. I’m the director of campus operations at the First Evangelical Free Church of Fullerton or Fullerton Free Church. We currently have four volunteers and 26 full-time and 13 part-time employees.

What challenge were you trying to address with BRITECITY? We needed to bring in someone to take over all of our IT needs. We previously had an IT person on staff, but we got rid of them.

What was the scope of their involvement? BRITECITY handles all of our IT. They provide 24/7 monitoring and manage our Wi-Fi, cables, and electronic needs.

They help us with hardware and software when needed; otherwise, we will purchase it. For example, they’ve helped us get our new servers. We also work with BRITECITY to transfer people’s computers to new computers.

We continue to have different projects with them. They work on-site and remotely. They’re currently helping us fix our backup system, which was pinned down because we had really old servers.

Now that we have new servers, we wonder how they will work with our backup system, especially since most of our staff work remotely. What is the team composition? Our team fluctuates depending on our needs.

We currently have at least three people helping us remotely on the help desk; they call us and fix things. We also have someone from their team doing special projects and someone doing our quotes and organizing the projects. How did you come to work with BRITECITY?

We found them through mutual acquaintances. How much have you invested with them? The cost depends on the number of people on staff.

We started at $9,500 monthly, but now we’re at $6,500 a month. We’ve added and deleted programs, and BRITECITY has helped us with our billing to simplify the software we use. What is the status of this engagement?

We started working with them in July 2021, and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement? Success is hard to measure because we’ve been working on and off on different projects. It took BRITECITY two years to get a handle on everything we had, which is why we got rid of the previous IT person.

Overall, their quality has been excellent. We’ve been working on servers and still have much to do, but BRITECITY is fantastic at the help desk. They help our team with computer issues, and we still have some outstanding projects to finalize.

How did BRITECITY perform from a project management standpoint? They’re still working on delivering on time, but at least 80% of the time, they do. We mainly communicate through emails and phone calls.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? We love Jose (Tech Team Manager), our current team leader. Jonathan (Project Engineer) was the leader, and now he does special projects.

What did you find most impressive about them? From our perspective, their help desk is outstanding. They answer to our needs as they arise, and we’ve never gone down for any time.

Even on Sundays, BRITECITY usually calls back immediately and reboots our system remotely so that our servers are up and running and we can keep the Wi-Fi going. Are there any areas they could improve? Some projects have had areas of improvement, but we’ve let them know.

Do you have any advice for potential customers? I recommend having all your passwords in one place, whether it’s just one password or IT Glue, so they can find the information when they come in to help you and figure out what you have and what you need. In our case, we didn’t have that ready for them, which really hurt us when they came on.