Meet your onboarding team, establish expectations, and create a roadmap for your IT transition tailored to your business needs.
Clear understanding of your environment, timeline established, dedicated contacts assigned, and both teams aligned on the transition.
Your assigned Sales Representative and Onboarding Coordinator become your primary points of contact and advocates within BRITECITY.
A dedicated relationship means you always know who to call. Your team understands your business, remembers your preferences, and ensures continuity.
No single point of accountability, inconsistent support experience, having to re-explain your situation repeatedly.
Coordinate schedules with your key stakeholders to find the optimal time for a comprehensive kickoff meeting.
Getting the right people in the room ensures decisions can be made and questions answered immediately.
Key stakeholders missing, decisions delayed, follow-up meetings required.
Formal welcome email introducing your BRITECITY team, outlining next steps, and setting expectations for the onboarding process.
Sets professional tone, provides written reference for the process, and introduces key contacts.
Confusion about next steps, uncertainty about who to contact, missed expectations.
In-depth discussion covering your current IT environment, pain points, business priorities, and specific requirements for the transition.
Deep understanding of your unique situation ensures we tailor our approach rather than applying a generic process.
Generic onboarding that misses your specific needs, repeated questions, misaligned expectations.
Collect completed documentation forms detailing your applications, vendors, special requirements, and historical context that technical scans cannot discover.
Captures institutional knowledge about why things are configured certain ways, enabling us to support you effectively from day one.
Missing context about critical systems, repeated mistakes, longer troubleshooting times.
Review multi-factor authentication requirements, explain how MFA will be deployed, and set expectations for the security posture we will establish.
MFA blocks 99.9% of account compromise attacks. Early discussion ensures smooth rollout without disruption.
User resistance during MFA deployment, security gaps, potential compliance issues.
Discuss workstation power management policies to ensure devices remain accessible for remote management and patching.
Devices that sleep or power off cannot receive updates or monitoring. Proper settings ensure maintenance can occur after hours.
Failed patch deployments, devices unreachable for remote support, increased security risk.
Walk through what is and is not covered under your service agreement, documenting any exclusions to prevent misunderstandings.
Clear boundaries prevent scope disputes and ensure expectations are aligned from the start.
Scope creep, unexpected charges, relationship friction.
We're happy to walk through what onboarding would look like for your specific environment—no commitment required.