Comprehensive audit of your IT infrastructure documenting every system, credential, and configuration. This foundation enables proactive issue prevention and fast troubleshooting.
Complete documentation of your entire IT environment accessible for fast troubleshooting and knowledge retention.
Thorough assessment of your entire IT environment including servers, workstations, networking, and cloud services to identify risks and optimization opportunities.
Understanding your complete environment enables proactive issue prevention rather than reactive firefighting.
Blind spots in monitoring, unknown risks, reactive support that costs more and takes longer.
Collect comprehensive contact information for all users including roles, communication preferences, and authorization levels.
We know who can authorize changes, who to call for emergencies, and how each person prefers to communicate.
Unauthorized changes, missed communications, wrong people contacted.
Document all printers including IP addresses, driver versions, scan configurations, and supply accounts.
Printer issues are common. Good documentation means fast fixes without repeating discovery every time.
Every printer issue requires rediscovery, repeated troubleshooting.
Document all VPN configurations, remote desktop services, and third-party remote access tools in your environment.
Remote access is critical for both your team and ours. Understanding your setup enables secure, seamless support.
Unable to access systems when needed, security blind spots from unknown remote access tools.
Document all network switches, port configurations, VLANs, routing tables, and uplink connections.
Understanding network topology enables fast troubleshooting of connectivity issues and safe network changes.
Network troubleshooting takes longer, VLAN changes become risky.
Document phone system configuration, extensions, voicemail settings, and any integrations with other systems.
Phone issues are urgent and disruptive. Documentation enables fast resolution when calls are affected.
Phone outages extended while we discover the system configuration.
Document all wireless networks including SSIDs, security settings, guest networks, and access point locations.
Complete wireless visibility enables security management and troubleshooting of connectivity issues.
Rogue networks undetected, guest access uncontrolled, Wi-Fi issues take longer to resolve.
Document all UPS devices, configure shutdown alerts, verify battery health, and set up proper shutdown procedures.
Protected against power events with proper shutdown during outages prevents data loss and hardware damage.
Servers crash during power events, data loss, hardware damage.
We're happy to walk through what onboarding would look like for your specific environment—no commitment required.