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BRITECITY
4 Executive Circle Suite 190
Irvine, CA 92614
(949) 243-7440

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2025 Actual Performance Data

Education IT Services in Orange County

BRITECITY provides IT support for schools in Orange County. We know FERPA rules, learning software, and classroom tech. Since 2008, we have helped schools and educators build secure, reliable learning spaces.

Trusted by educational institutions. 55-minute median response time, 420 Issue tickets handled, 98.5% resolution rate.

Learning happens when technology doesn't.

Data sourced from actual 2025 service tickets
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2025 YTD Performance Metrics
55minMedian Response Time
6Education Clients
420Issue Tickets Resolved
97%Same-Day Response

Definition

What is Education IT?

BRITECITY provides IT support for schools in Orange County. We know FERPA rules, learning software, and classroom tech. Since 2008, we have helped schools and educators build secure, reliable learning spaces.

Who We Serve

What types of education clients does BRITECITY serve?

We work with many types of education companies.

01

Private Schools

K-12 schools that need student systems, classroom tech, and secure networks.

02

Educational Organizations

Tutoring and learning centers that need tech that works for students.

03

Training Centers

Training facilities that need presentation systems and learning software.

Expertise

What technology expertise does BRITECITY offer for education?

We know the tools and systems education companies use every day.

Support Categories

Workstation & Desktop120+ tickets
Email & Communication100+ tickets
Network & Connectivity80+ tickets
Learning Management Systems60+ tickets
Account & Access Issues40+ tickets
AV & Presentation Systems30+ tickets

Security & Compliance

  • Student Data Privacy — FERPA compliance and student information protection
  • Content Filtering — Age-appropriate internet access controls
  • Multi-Factor Authentication — Secure access for staff and administrators
  • Network Segmentation — Separate networks for staff, students, and guests
  • Backup & Recovery — Protected student records and institutional data

Performance

How fast does BRITECITY respond to education IT issues?

When your systems go down, work stops. Here is how fast we respond based on real 2025 data.

2025 Actual Data/Education

Response Time Performance

55
Minutes Median Response
Time to First Work
52%
Under 1 Hour
Response Time
9.5
Hours Median Resolution
Business Hours to Close
97%
Same-Day Response
< 8 Business Hours

Distribution

/Issue Tickets — Education
36%
Under 15 min
56%
Under 30 min
76%
Under 1 hour
95%
Under 4 hours
97%
Same-day
Priority 4 - Normal
Response
29 min
Resolution
9.5 hours
Volume
270 tickets
Priority 3 - Medium
Response
20 min
Resolution
9.9 hours
Volume
75 tickets
Priority 2 - High
Response
6 min
Resolution
9.6 hours
Volume
68 tickets
Priority 1 - Critical
Response
9 min
Resolution
5.1 hours
Volume
7 tickets
Priority LevelMedian Response
(Time to First Work)		Avg Resolution
(Time to Close)		2025 Volume
Priority 4 - Normal29 min9.5 hours270 tickets
Priority 3 - Medium20 min9.9 hours75 tickets
Priority 2 - High6 min9.6 hours68 tickets
Priority 1 - Critical9 min5.1 hours7 tickets

Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 420 Issue tickets with time entry data from 6 Education clients. All times in business hours (8AM–5PM Mon–Fri PT).

Delivery

How does BRITECITY deliver IT services to education companies?

Support that fits how education companies work.

01

Remote Support

85.3%

We fix most issues remotely without disrupting class time.

02

On-Site Support

11.2%

We visit campus for hardware, classroom tech, and network work.

03

Proactive Administration

3.5%

We run updates during breaks and after school hours.

Based on 840 time entries across 420 Issue tickets in 2025

The Signal

Why do education companies choose BRITECITY?

Industry Understanding

  • Student information systems
  • Learning management platforms
  • Classroom technology integration
  • FERPA compliance expertise
  • Campus network design

Proven Track Record

  • 55-minute median response time
  • 420 Issue tickets resolved in 2025
  • 6 Education clients
  • 97% same-day response
  • 98.5% resolution rate

Answers

Education IT FAQs

Are your services compliant with FERPA and student data protection requirements?
Yes. We know student data rules. We set up access controls, audit logs, and security that supports FERPA. We work with your team to document it all.
Do you support classroom technology and learning management systems?
Yes. We support Canvas, Blackboard, Google Classroom, student systems, displays, and computer labs. We help you plan tech upgrades and get more from your ed-tech spend.
How much does IT support cost for a school or educational institution?
Education IT costs depend on the number of staff, students using devices, and campus locations. Most Orange County schools and private institutions we serve pay $3,000 to $10,000 per month. We also help you leverage Microsoft Education and Google for Education licensing discounts to reduce overall technology costs.
Can you help schools comply with CIPA and internet filtering requirements?
Yes. The Children's Internet Protection Act (CIPA) requires schools receiving E-Rate funding to implement internet filtering and monitoring. We deploy DNS filtering and web content controls that meet CIPA requirements while still allowing educators access to the resources they need for instruction.
How do you protect schools from ransomware and cyber attacks?
K-12 schools are now the #1 target for ransomware according to the Cybersecurity and Infrastructure Security Agency (CISA). We protect educational institutions with the same layered security we use for all clients — email filtering, endpoint protection, application whitelisting, and staff training — plus verified backups so learning never stops for long.
Can you manage 1:1 student devices and Chromebook fleets?
Yes. We manage device deployment, software updates, content filtering, and repairs for 1:1 programs using Chromebooks, iPads, or Windows laptops. We also handle summer refresh cycles so devices are ready for the new school year. Our help desk supports both staff and student device issues.
Do you handle summer technology refreshes and upgrades for schools?
Absolutely. Summer is the ideal window for major upgrades — network infrastructure, lab refreshes, server migrations, and device reimaging. We plan these projects months ahead so everything is tested and ready before teachers and students return in the fall. No surprises on the first day of school.
Can you support campus-wide Wi-Fi and network infrastructure?
Yes. Reliable Wi-Fi is critical for modern classrooms. We design, deploy, and manage campus networks that support hundreds of concurrent devices — students, staff, and IoT. We also help with E-Rate applications to offset infrastructure costs, and our monitoring ensures network issues are caught before they disrupt instruction.

Next Step

Ready to Get Started?

See how BRITECITY can help your school run smoothly with reliable IT.

Schedule a Consultation

BRITECITY — Managed IT Services for Education

britecity.com

4 Executive Circle, Suite 190, Irvine, CA 92614

2025 VERIFIED DATA — All statistics sourced from actual ConnectWise PSA service tickets (January - December 2025). Response and resolution times in business hours (8AM–5PM Mon–Fri PT).

420 Issue tickets analyzed across 6 Education clients. Data extracted December 2025.