BRITECITY provides specialized IT services for educational institutions in Orange County. We understand the unique challenges of FERPA compliance, learning management systems, and classroom technology integration for modern education. Since 2008, we've helped schools, academies, and educational organizations create secure, effective learning environments with reliable, responsive technology support.
Trusted by educational institutions. 55-minute median response time, 420 Issue tickets handled, 98.5% resolution rate.
We support a diverse range of education companies with specialized IT needs.
K-12 private schools and academies requiring student information systems, classroom technology, and secure networks.
Tutoring centers, educational nonprofits, and learning centers needing reliable technology for student engagement.
Corporate training facilities and professional development centers requiring presentation systems and LMS support.
Deep expertise in the applications and infrastructure that education companies depend on.
We understand that in education, system downtime means production delays. Here's our 2025 actual performance data.
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 85 min | 82.4 hours | 270 tickets |
| Priority 3 - Medium | 55 min | 75.8 hours | 75 tickets |
| Priority 2 - High | 8 min | 48.2 hours | 68 tickets |
| Priority 1 - Critical | 4 min | 25.6 hours | 7 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 420 Issue tickets with time entry data from 6 Education clients
Flexible support options tailored to how education companies operate.
Primary delivery channel with secure remote access. Minimal disruption to classrooms and instruction.
Campus visits for hardware installations, classroom technology, and network infrastructure.
System monitoring and updates scheduled during breaks and after-school hours.
Based on 840 time entries across 420 Issue tickets in 2025
Yes, we understand educational data protection requirements. We set up access controls, audit logging, and security measures that support FERPA compliance. We'll work with your team to document everything properly.
Yes, we support Canvas, Blackboard, Google Classroom, student information systems, interactive displays, and computer labs. We can help you plan technology refreshes and get the most out of your ed-tech investment.
Discover how BRITECITY can support your educational institution with proven IT expertise.
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