BRITECITY provides IT support for schools in Orange County. We know FERPA rules, learning software, and classroom tech. Since 2008, we have helped schools and educators build secure, reliable learning spaces.
Trusted by educational institutions. 55-minute median response time, 420 Issue tickets handled, 98.5% resolution rate.
We work with many types of education companies.
K-12 schools that need student systems, classroom tech, and secure networks.
Tutoring and learning centers that need tech that works for students.
Training facilities that need presentation systems and learning software.
We know the tools and systems education companies use every day.
When your systems go down, work stops. Here is how fast we respond based on real 2025 data.
| Priority Level | Median Response (Time to First Work) | Avg Resolution (Time to Close) | 2025 Volume |
|---|---|---|---|
| Priority 4 - Normal | 85 min | 82.4 hours | 270 tickets |
| Priority 3 - Medium | 55 min | 75.8 hours | 75 tickets |
| Priority 2 - High | 8 min | 48.2 hours | 68 tickets |
| Priority 1 - Critical | 4 min | 25.6 hours | 7 tickets |
Response Time = Time from ticket creation to first technician work | Resolution Time = Time from ticket creation to close
Based on 420 Issue tickets with time entry data from 6 Education clients
Support that fits how education companies work.
We fix most issues remotely without disrupting class time.
We visit campus for hardware, classroom tech, and network work.
We run updates during breaks and after school hours.
Based on 840 time entries across 420 Issue tickets in 2025
Yes. We know student data rules. We set up access controls, audit logs, and security that supports FERPA. We work with your team to document it all.
Yes. We support Canvas, Blackboard, Google Classroom, student systems, displays, and computer labs. We help you plan tech upgrades and get more from your ed-tech spend.
See how BRITECITY can help your school run smoothly with reliable IT.
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