Managed IT Services for Nonprofit Organization

Introduce your business and what you do there. I’m the executive director of a nonprofit organization that operates three healthcare clinics and provide primary healthcare for workers.

What challenge were you trying to address with BRITECITY? We initially contacted BRITECITY because we needed to update our OS, which was ten years old, and Microsoft wasn’t going to support it anymore. We also needed help converting our Outlook email from a web-based to a cloud-based one.

What was the scope of their involvement? BRITECITY has provided us on-site and off-site managed IT services for our organization. They’ve helped us upgrade our cybersecurity software, updated our hardware with new one, and provided us with web maintenance services.

Moreover, BRITECITY is currently advising us on hardware upgrades since we still have a few old computers that have caused us setbacks. BRITECITY is also giving us consultancy to improve our WiFi connection since we have a big office, and we’re currently working with BRITECITY to install more WiFi hotspots. What is the team composition?

Depending on the project's stage, we work with 4–5 different teammates from BRITECITY. I’m unsure about their positions, but I know they’re from different specialties and expertise levels. How did you come to work with BRITECITY?

I started working at my company eight years ago, and they already had a relationship with BRITECITY. Our organization started the engagement when BRITECITY used to have another name. How much have you invested with them?

We’ve invested around $20,000–$25,000 on the current project we’re working on with BRITECITY. However, I’m unsure about how much we’ve invested throughout the complete engagement. What is the status of this engagement?

I started working at the organization in 2015. However, I’m unsure of when the partnership with BRITECITY initially started.

What evidence can you share that demonstrates the impact of the engagement? BRITECITY meets our expectations, and we haven’t had any issues working with them. We’ve been pleased throughout our engagement.

BRITECITY is really good at explaining to us what they’re working on since we’re not a tech-savvy team. How did BRITECITY perform from a project management standpoint? BRITECITY has delivered everything in a timely manner.

They work quickly and when they’ve had delays, they let us know in advance. Moreover, BRITECITY’s communication is good. We use Slack, email, and text messages.

When we complete a project, the team gets on the phone to make sure everything is in order. What did you find most impressive about them? I’m most impressed with BRITECITY’s communication skills.

They’re responsive and open to having conversations with us. BRITECITY always explains what they’re working on and the reason behind it — they’re really knowledgeable. Are there any areas they could improve?

I can’t think of anything for BRITECITY to improve. They couldn’t do anything better.