Perfect scores across quality, schedule, cost, and willingness to refer.
Quick response times
Seamless transitions
Goes above and beyond
Enhanced security
I’m the president of the Advanced Benefit Center.
We needed someone to handle our networking, computers, phones, fax lines, firewalls, and anything technical to keep them running smoothly.
When we started working with BRITECITY, they did minimal maintenance service. Once we started needing additional services as the company grew, we talked to them about the phone system to save money. BRITECITY also upgraded us to a more robust security system to protect the data. They provided thorough and easy-to-understand presentations before we moved forward with different services.
BRITECITY also keeps track of our emails and phone numbers, updating us with all the security issues. They have our setup saved in their system, so anybody who helps us with a tech issue can already know how we operate internally, communicate, and work together. When we get a new computer, it’s a seamless process.
We recently did a firewall update, and they presented the scope of the work, how they would do it, how much it would cost, and the timeframe. BRITECITY asked for the preferred time to come in and install to minimize any downtime.
We don’t have metrics because we’re not a big company. However, when something needs to be fixed right away, we always get a quick turnaround from their team. Overall, we feel we’re the priority client even though they have hundreds of clients.
They answer questions if we want more details and tell us as much as we want to know. Moreover, they’re good at explaining things in regular language. We feel like we’re talking to someone; we have conversations and work through the problems to figure it out.
We send tickets; there’s a specific email for help. If it’s urgent, they come to the rescue. Additionally, we call them if the system is down.
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