All IT Services providers are not created equal. Some might still be using a break-fix model that only charges you when things go wrong, and some may be providing full managed IT Services. As many people have found recently, technology is the backbone of any company, no matter your industry. When suddenly every company needed to provide a way for their employees to work remotely, those who had access to managed IT services were in better shape. Most providers had already created ways for employees to work remotely, and if it hadn’t been implemented yet, it was very quick and easy to get going where it was needed.
Whether you already have a provider for IT services in Orange County or are just starting to look for someone to help take care of your IT support, there are a few things you should look for in a provider before you make a commitment.
How easy is it to get support?
When you are having an issue with your technology, getting support, and quickly, is top of mind. When your IT systems are down, it can mean a complete halt of productivity and you could start losing a significant amount of money. Obtaining support when you need it the most is a very important aspect of an IT services provider. If they have multiple ways to contact them, or to enter tickets for support, you can be assured that they are tracking all of the incoming tickets appropriately so nothing falls through the cracks.
On the other hand, if you have to call one person who may or may not pick up the phone, you may want to keep looking. At briteCITY we have someone answering the phones during business hours, emailed requests automatically generate a ticket in our system, and you can also enter tickets directly in our portal.
How big is their team?
Related to the previous point, if there is only one person who can give your company support, that person can only do so much. What happens when they go on vacation or get sick? Relying completely on one person to ensure your IT systems are running properly is a disaster waiting to happen. You’ve heard the phrase “you don’t want to put all your eggs in one basket” and that is absolutely true when it comes to IT. Your IT provider should be available 24 hours a day 7 days a week. With a single person holding the keys to the kingdom, they not only can’t be everywhere at once, but they will also take a break at some point! Don’t be left in the dark with a single gatekeeper.
How secure are their internal tools?
I have previously mentioned how important securing your supply chain is. As managed IT service providers, their security directly affects your security. If your IT provider is hit with ransomware, it can easily trickle down to your network. Make sure the IT company practices what they preach and uses good internal security practices and uses the right tools to help secure their internal network.
Are they proactive?
There are still so many IT providers that offer a break-fix model. This usually means you don’t have costly monthly fees, but when something breaks, you could end up spending more to fix it than you would have if you paid monthly for managed services. The break-fix model is a recipe for significant cost and downtime. You don’t want to wait until things start breaking to get them fixed. Make sure you choose an IT provider that will offer proactive help, who can help you get problems fixed before they cause downtime.