Why You Should Hire an IT Support Provider instead of a “Tech Expert”

Almost every small business has one person who is the “tech expert.” This person usually knows enough about IT to get most of the internal tech support needs handled and sometimes knows just enough to get themselves into some serious trouble. Many small businesses rely completely on this person to handle their internal network, since it can be expensive to hire an IT Support company.  

Here are a few reasons why having one person instead of a Managed Service Provider can put your company at risk: 


They Lack Training 

While the company’s “tech expert” person does seem to know a lot about computers and technology, they don’t have formal training in standards and practices for network support.  

We have often seen entire networks fail because they are not set up properly. And it can take hours of extra time fixing everything to have the company back up and running.  

When the company finally realizes the issues are too big to solve themselves, it’s time to hire a company like BRITECITY.  


They Have Another Job To Do 

Another problem that often pops up when a company relies on someone in-house to handle their IT Support is they can be too busy with the job they were hired to do.  

IT is usually not their primary job responsibility, and they could end up overwhelmed with IT related tasks. These tasks can take a professional technician just minutes to handle. With the lack of training and necessary skills, the “tech expert” person can end up much longer to fix the issue, leaving their actual job responsibilities piling up. 


They Can’t Prevent Problems 

Your “tech expert” person is too busy dealing with tasks from their primary job, that they don’t have the time or training to actively keep the company afloat. 

Most IT Support providers proactively try to prevent issues from occurring. They put alerts and systems in place to get notified when parts or devices are starting to fail. This allows them to schedule replacements before they become a major issue. Ensuring that your network is consistently running smoothly is the ultimate goal of any Managed IT Service. 


They Aren’t Prepared for Handling Downtime 

When the technology in your company is down, you may lose a lot of money. Your “tech expert” person is not equipped to handle getting the company back up and running. Which means, you might be down for long enough to start losing revenue. 

Major issues require major help. A Managed IT Service Provider will make sure you’re not losing money, clients, or productivity by making sure the issue is resolved fast. They’ll make sure you have the proper backups in place before an issue even happens, so when it does, your company isn’t down for long. 


They’re Not Available 24/7 

Your in-house “tech expert” person is only available 8-5, Monday through Friday. But what happens when your servers are down or there’s a blackout over the weekend or holiday? 

Lots of businesses think that since most of their critical company data resides in the cloud, they don’t really need an IT Support Provider. But obtaining support for these massive online systems can be difficult. And you still need someone to help you with issues that arise on the systems you use to access those platforms, like your computers and your internet connection. 

Managed IT Providers like BRITECITY have a full staff of people available to help with issues that come up in your company 24 hours a day, 7 days a week. 


Make sure you’re getting the right help for your company’s network! Call us at BRITECITY so that your business runs smoothly, and your staff has a more enjoyable experience. 


BRITECITY offers local businesses support in areas like Cyber Security, Cloud Services, Strategic IT, and Managed IT Services in Orange County.