As your IT service provider, it is helpful if we are involved with or at least informed about some of the decisions you make as a company. Some of these items may not seem IT related to you, but they can definitely complicate the network.
Without prior knowledge of these events, it could even make supporting your company more difficult.
Recently one of our clients moved a remote office to a new location. The client did not notify us of the move until they were suddenly unable to access the corporate network files. This is because there was specific technology in place connecting the two offices, and because of the move those connections broke.
It ended up taking several hours of repair for something we could have fixed prior to the move in 10 minutes. Moving offices is definitely something your IT provider should know about prior to the move. We can make sure everything is in place for a smooth transition.
Switching Internet Providers
Similar to moving, changing your internet provider can also have significant repercussions on your network. Again, there could be connections to different offices or even something else that relies specifically on your external IP address, which could change in the event of a new internet provider.
Another problem you could run into is potentially purchasing an incorrect package, which could decrease your speed or worse.
Changing LOB Applications
Your LOB (Line of Business) application is the lifeblood of your organization. It is what keeps your business running. If you are considering changing your line of business app, you might want to consult with your IT provider first.
IT providers typically have many clients and are able to see a lot of different networks and how various companies run their business. We may know of an app that similar businesses to yours utilizes. We can also research different applications if we don’t already know them and recommend the best possible one for your business.
Generally, we are informed of new users, sometimes it’s a little later than we want it to be. Often clients will call us to set up the new user right when the new user has already started.
If we are informed even a day prior to the new user starting we can make sure everything is set up and ready to go before they start.
Another HR issue that is directly related to IT is terminations. When an employee is being let go, it is important to get them locked out of your corporate network as soon as possible. While most former employees aren’t going to be malicious, there are a few that will. You don’t want to roll that dice and find out the one you just let go is about to destroy all of your company data.
We are part of your team
We really just want you to think of us as part of your team. When you make a decision about your business, we want to help you make the best decision possible. Help us, help you!