Is The Technology In Your Business Well Documented?

Technology is the backbone of any modern business. Most companies are so reliant on technology that any outage can cost them thousands of dollars. Many small business owners employ an IT support company to help make sure those kinds of outages do not occur. However, IT support companies can come in many shapes and sizes. What happens if you become dissatisfied with your support? What happens if suddenly something happens at the company you are currently using that makes it impossible to get a hold of them. Will you know enough about the technology in your company to be able to move on without them?

Here at briteCITY we make sure not to hold technology information hostage. For our company, we store all of the important information about a business’ network in a cloud-based software program. We give the main contact access to this information so they can rest assured that at any given moment they will be able to answer questions about their network without having to wait to find out the information.

The extensive information we store about a company’s network spans many different technologies. All of this information can be critical to know right away in the event of an emergency or security breach.


One of the most important things we store for a business is their critical passwords. We store administrative passwords for hardware and software solutions. One common misconception, however, is that we store individual passwords. It would be extremely difficult for us to keep track of all of the employee passwords, and it wouldn’t make sense for us to do so, as it is easy for us to reset any password on the network once we are logged in as the administrator.

Network Diagram

Having a broad picture of the components that make up a business network is an important tool. Having this diagram can help a company plan for the future, understand vulnerabilities in the network, and even help with inventory in case of a natural disaster. The more a company is able to understand about the network as a whole, the more an IT support provider like us will be able to direct the company in improving their processes. We aim to make technology work for a company, not the other way around.

Software Solutions

When employees and managers work inside several different programs day in and day out, it can be easy for them to become complacent about these solutions. This can lead to a sort of blindness about the solutions necessary to make these programs work. Extensive details on where data is stored for specific programs, support contact information for these solutions, how to install the programs for new employees and new computers, and other key information necessary to make these tools work should be part of the documentation stored for a company.

Nobody wants to be left in the dark when it comes to the essential tools needed to run the business. Information is power, and make sure your information is not being held hostage. An IT support company that refuses to give you this information is not the kind of company you want to work with.