Your questions, answered

Who do I call when I need help?

The same number you always have: 949-543-0230. Email works the same way too: support@itproactive.com continues to work just as it always has. Same phone, same email, same process, same people.

Is my technician and team staying the same?

Yes. The team that knows your systems stays your team. You keep the people who already know your setup, and you gain a deeper bench behind them for when you need more hands.

Does the way I submit tickets or requests change?

No. Keep reaching us exactly the way you do today.

Will response times or after-hours support change?

Your support coverage continues as it is today. Over time you gain access to BRITECITY's broader team, which means more availability when something urgent comes up, not less.

What happens to the projects already on my list?

They keep moving. Your team will continue to work on your priorities so nothing in flight falls through the cracks.

Is a payment I just made, or am about to make, still valid?

Yes. Your current invoices and your current way of paying remain exactly as they are. Keep paying just as you do today. This will transfer soon to BRITECITY's way of payment, and more details will come soon on how to pay.

Does anything change about how I'm invoiced or how I pay?

Not today. Billing will consolidate soon and you'll hear from us in the next couple of weeks. We'll send all the details on how to update payment in our portal, or how to keep paying consistent with how you've been paying IT Proactive.

Do I need to do anything right now?

No. There's nothing you need to sign, install, or change today. If anything ever needs your attention, we'll reach out directly with more details and walk you through it.

Who is BRITECITY?

We're a managed IT services provider based in Irvine, serving Orange County businesses since 2007. We run our business the way David ran his: local, relationship first, with small dedicated teams that know your environment. Our reason for being is simple: we Make IT Easy.

What is David's role going forward?

David stays actively involved through the transition, working alongside the BRITECITY team to make sure the handoff is seamless.

Will there be any service interruptions?

Transition work happens behind the scenes. If something ever needs a maintenance window or a change on your side, you'll hear from us first, with real notice, and we'll handle the heavy lifting.

Do my logins, tools, or systems change?

Nothing changes today. If a tool, portal, or login ever does change, you'll hear from us first and we'll handle the heavy lifting, including walking your team through anything new.

Is my data secure during the transition?

Yes. Protecting your data is non-negotiable, and a stronger security stack is one of the things you gain. Nothing about this transition puts your information at risk.

What do I actually gain?

Three things: a deeper technical bench with more people to call on when you need them, a stronger security stack, and more support for the projects on your list. None of it comes at the cost of what you already like. The local, know-your-name service stays.

Reach out to David directly or call the same number you always have: 949-543-0230. We're glad you're here.

Welcome to BRITECITY. We Make IT Easy.